Murgado Lincoln of Chicago

Basic oil change is now $120? My last one cost $63.17 Dec 27th 2024. I realize there is new ownership. However, that’s almost 100% markup minus taxes. Thankfully the service rep J My last one cost $63.17 Dec 27th 2024. I realize there is new ownership. However, that’s almost 100% markup minus taxes. Thankfully the service rep Julie was so polite and helpful to soften the blow. Is this how you treat new Ford owners? I don’t wanna hear anything about tariffs have nothing to do with this. This is absurd and absolutely unacceptable. I can’t imagine what the other services cost. I used to love coming to this dealership. What is going on?! More

Had a major issue caused by a faulty Ford design. They did nothing to help and suggested repairs that were more than the value of my car. It took nearly an hour to pick up my car since there was on They did nothing to help and suggested repairs that were more than the value of my car. It took nearly an hour to pick up my car since there was only one service advisor on staff. More

The salesman Edgar was very nice and informative and helpful. I will being calling him back for him to help with the car which I appreciate helpful. I will being calling him back for him to help with the car which I appreciate More

Such friendly and comprehensive service provided to us as we were from out of state and needed help! we were from out of state and needed help! More

Didn't check airbags as was noticed in recall, after shifter bushing works compleated the shifter doesn't work properly for L position. shifter bushing works compleated the shifter doesn't work properly for L position. More

Nick was the best - helpful, informative and sure I was in the loop on service work! in the loop on service work! More

After being a customer for years, I’ve noticed the intake service folks never communicate to those doing the work. There is always an element of over-promises (including basic things like topping off tire ai service folks never communicate to those doing the work. There is always an element of over-promises (including basic things like topping off tire air pressure) and under-delivery. More

Exceptional experience can’t say enough about the top notch attention and professionalism from Anthony notch attention and professionalism from Anthony More

Took vehicle in for a coolant leak repair, said it was repaired but the next day when I drove back home 3 hours, it started to leak coolant again in a new area of the engine bay now even though on the doc repaired but the next day when I drove back home 3 hours, it started to leak coolant again in a new area of the engine bay now even though on the document it said that they pressure tested and checked for leaks and said there was no other leak present. More

Everybody that worked with me was wonderful. They were helpful, friendly, and efficient. Marta in the parts department was particularly noteworthy, but it was an overall great team. They were helpful, friendly, and efficient. Marta in the parts department was particularly noteworthy, but it was an overall great team. More