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Murgado Lincoln of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.2
309 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
Contact Dealership

2501 N Elston Ave

Chicago, IL

60647

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Showing 309 reviews

April 07, 2025

Efficient and kind. They got us in right away and we appreciate it. Thank you. More

by anmoroney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Lawshea, Aimmey Garcia, Kaleb Ortiz, Michael Hedrick
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Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 07, 2025

recall from ford is not honored. Pay 289 + tax to diagnose and approve the recall. More

by asifsg
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
April Lawshea
Report | Print
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for bringing this to our attention. Ford typically covers recalls at no cost to the customer, including diagnosis. We’d like to review further. Please reach out directly to our management team so we can look into your case and ensure everything is handled appropriately. Your satisfaction is important to us. Send an email to our GM: charles.grosso@murgadofordlincoln.com.

April 07, 2025

Good service. Their telephone system is awful. Nobody ever picks up. Also, trying to get in touch with service is hard. How am I supposed to know the last name of More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We're glad you were happy with the service itself and appreciate you bringing the phone system concerns to our attention. Your point about simplifying access to the service team is well taken, and we’ll share this with management to help improve the experience.

April 07, 2025

Quick lane service was great and it took less than 1 hour to get service done More

by Mmiran23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Lawshea, Kaleb Ortiz
Report | Print
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad to hear the Quick Lane service was efficient and that you were able to get everything done so quickly. We appreciate your feedback!

April 07, 2025

Service rep was great. They need to improve on communication. They had to keep my car 1 extra day waiting for a part. My service rep was Out sick that next day. They fixed More

by Kathyswick
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the feedback. We're glad to hear your service rep took good care of you, but we apologize for the delay in communication and understand how that impacted your plans. We appreciate your patience and will use your comments to help improve coordination moving forward. If you'd like to speak directly to our GM, please send an email to: charles.grosso@murgadofordlincoln.com

April 05, 2025

I believe he did the best that he could. Ford could company could do better f My truck. Having one on the road that old advertisers how great a FORD TRUCK IS HAVING A WOMAN USING. I choa F More

by ellaj1916
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Murgado Lincoln of Chicago responded

We really appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

April 04, 2025

It was an efficient service experience and the Ford location had helpful and kind staff. More

by mackenziecox25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 02, 2025

I had a great experience in a professional environment, with excellent customer service provided by Mr. Ortiz. I will definitely return for another service. Thank you. More

by leopardo3011@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Apr 03, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear that Mr. Ortiz provided excellent customer service in a professional environment. We appreciate your support and look forward to assisting you again!

April 01, 2025

Ethan is a very good salesman. He was very helpful and very polite. He made the transaction very smooth and answered all my questions. More

by juanrosas30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Horan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

March 30, 2025

Customer service 0. Ever since new management has taken over this place it has gone down to the dumps. I will never ever ever recommend this place or go there myself. More

by soozyq22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : General manager, April Lawshea, Aimmey Garcia, Kaleb Ortiz, Michael Hedrick
Report | Print
Apr 01, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you. Please email our GM: charles.grosso@murgadofordlincoln.com. Thanks.

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