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Murgado Lincoln of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.2
310 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 310 reviews

March 30, 2025

Customer service 0. Ever since new management has taken over this place it has gone down to the dumps. I will never ever ever recommend this place or go there myself. More

by soozyq22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : General manager, April Lawshea, Aimmey Garcia, Kaleb Ortiz, Michael Hedrick
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Apr 01, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to see your one-star rating. We’d appreciate the opportunity to understand your experience and make things right. Please reach out to us directly so we can assist you. Please email our GM: charles.grosso@murgadofordlincoln.com. Thanks.

March 29, 2025

New owners were proactive in contacting me about a recall. They were very accommodating to my drop-off and pick-up constraints. They texted status of the recall work promptly. I responded, asking if More

by Gerard
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Apr 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear the new ownership was proactive and accommodating with your recall service. However, we apologize for the lack of response regarding additional work. Your time is valuable, and we appreciate you bringing this to our attention. We'll work on improving our communication and hope to provide an even better experience next time.

March 29, 2025

Had an oil change and free car wash, did not have to wait long at all, great service! More

by mybeejay711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant
Report | Print
Apr 01, 2025 -

Murgado Lincoln of Chicago responded

Glad to hear you had a quick and smooth experience! We appreciate your visit and look forward to serving you again. Thanks for your feedback!

March 29, 2025

Great customer service. Excellent dealer experience. Aimey was terrific as service coordinator. Highly recommend this dealer. More

by beaglboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
Report | Print
Apr 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear Aimmey provided such a great experience. We appreciate your recommendation and look forward to assisting you again!

March 29, 2025

Excellent customer service. Very reliable personnel. The staff was willing to help in every way. Thanks for manager Garcia from service👍 More

by Mario93
Recommend Dealer
Yes
Employees Worked With
Mr. Julio Garcia
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Apr 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

March 28, 2025

Costumers service are very friendly. They take the time explaining the the service are going to do More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
Report | Print
Mar 28, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We’re glad to hear that our customer service team took the time to explain everything clearly. We appreciate your feedback and look forward to continuing to provide you with great service!

March 27, 2025

I was waiting over 15 minutes with a toddler in the back seat was the point of having a appointment since I have a recall I guess is not that important because I’m not paying for it. More

by bertomorales19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Mar 28, 2025 -

Murgado Lincoln of Chicago responded

We’re truly sorry for the wait and understand how difficult it can be, especially with a toddler in the car. Your time is valuable, and we apologize for not meeting your expectations. We’ll look into this to ensure better timeliness and service in the future. Thank you for sharing your feedback—it helps us improve.

March 27, 2025

Did great on oil change I appreciate your service and all the time spent on my car More

by cieralewis730
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : April Lawshea, Aimmey Garcia, Kaleb Ortiz, Michael Hedrick
Report | Print
Mar 28, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re glad to hear you were happy with the oil change and the time spent on your car. We appreciate your business and look forward to helping you again in the future!

March 26, 2025

Great thanks. Appreciate you handling the recalls for my ford edge in less than a half a day. More

by Mary.Rose.Pignotti
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great service experience!

March 25, 2025

Process was very easy. Dropped my car off, and my car was ready within a few hours. The text message updates and portal works really well. More

by adam.skinner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan White
Report | Print
Mar 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear the process was easy and that the updates and portal worked well for you. We look forward to assisting you again in the future!

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