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Murgado Lincoln of Chicago

Chicago, IL

4.3
271 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 271 reviews

January 17, 2025

Ryan the person who helped me was exceptional. Answered all my questions. What he couldn’t answer he found someone who could. More

by lynn.losacco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jan 20, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your positive feedback! We're thrilled to hear that Ryan provided exceptional service and ensured all your questions were answered. We truly appreciate your recognition and are glad he could assist you. Looking forward to helping you again in the future!

January 17, 2025

Aimmey was very helpful and thorough. She helped me understand what was needed to do and did her best to the car serviced asap. More

by sean@phenomenalfitness.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
Jan 20, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're so glad Aimmey was able to assist you and ensure everything was taken care of quickly and clearly. We appreciate your feedback and look forward to serving you again in the future!

January 17, 2025

Kaleb was fantastic! The issues I had were that the mechanics seemed to have issue and poor communication with him. I brought my car on for what should have only taken tw More

by sandler.dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We’re happy to hear that Kaleb provided fantastic service, but we apologize for the delays and lack of communication you experienced with the mechanics. This is not the level of service we strive for, and we’ll work to address these issues moving forward. If you'd like to discuss this further, please reach out to our team directly. We appreciate your patience and your business.

January 16, 2025

Davis Hightower was extremely helpful friendly. As his customer I was his number one priority. He was very knowledgeable. More

by Gayle.nerovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Davis Hightower.
Jan 17, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the great review! We're glad Davis made you his #1 priority. We look forward to serving you again!

January 16, 2025

I have had an issue with my MKC and Grant has done a great job trying to get to the bottom of it and keep clear communication with me through the process. More

by Bob
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad Grant has been thorough and kept clear communication while addressing the issue with your MKC. We appreciate your patience and look forward to resolving it fully!

January 16, 2025

I felt like there was no effort to check what was wrong with my vehicle. The technicians statement that my loose seat is a “regular expected noise” seems unacceptable. It makes it sound as if I just should More

by temiqueljenibe
Recommend Dealer
No
Employees Worked With
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimmey Garcia
Jan 17, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to hear about your experience and understand your frustration. You deserve thorough service and clear solutions, especially with warranty coverage. Please reach out directly so we can address this issue and work toward a proper resolution. Your satisfaction is important to us.

January 16, 2025

Everyone was very helpful and I got my service done in an hour. The facility was very clean. More

by adi_j26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
Jan 17, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with fast service. Thank you also for noticing our clean facility!

January 13, 2025

Scheduling my vehicle for recall service was easy. They were helpful and communicated well throughout the process. More

by dkmurray0421
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad the recall service process was smooth and that our team communicated well. We appreciate your trust and look forward to assisting you again!

January 13, 2025

Great Service. I was kept in the loop at all times. Staff was friendly and answered all my questions. More

by Sbirtch21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan White
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad our team kept you informed and provided friendly, helpful service. We appreciate your feedback and look forward to serving you again!

January 13, 2025

Quick responsive professional service quality work no returns and service debt keep us up to date if I did have a complaint the gal that greeted us in service seemed to be annoyed because she had to put More

by tonyriccardi1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear you had a quick and professional experience with quality work. We apologize for the interaction with our service team and appreciate you bringing it to our attention. We'll ensure that all customers feel valued and well-assisted in the future.

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