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Murgado Lincoln of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.3
291 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 291 reviews

December 25, 2024

Car was fixed, and no further issues at this time. Issue was unclear communication on service timeline from my assigned advisor. More

by MICHAEL.HABREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
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Dec 26, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We're glad to hear your car is fixed and running smoothly. We apologize for any communication issues regarding the service timeline and will work to improve this. Your input is greatly appreciated!

December 24, 2024

the service dept is the best. very polite and professional. no stress i felt very comfortable More

by svihnanek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Grosso, Wade Sims
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear that Charlie, Webb, and the rest of our service team made your experience comfortable, polite, and stress-free. We appreciate your feedback and look forward to assisting you again!

December 23, 2024

Grant is great to work with and my wife and I are very satisfied when our vehicles are in for service. More

by legerm9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Polk
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear that Grant has been a great help and that you and your wife are satisfied with the service on your vehicles. We look forward to continuing to assist you in the future!

December 23, 2024

Very unhappy with the 3% charge for using my crept card. I don’t believe your discount rate is any where near that level. More

by Mark J Andrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Disappointed in your 3% credit card charges
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We apologize for any surprise regarding the 3% credit card fee. This fee helps us manage processing costs but we understand it can be unexpected. We offer various payment options without this fee, including cash or PIN-based debit cards. Please contact us to discuss further. We appreciate your business and aim to improve our communication on this matter.

December 23, 2024

It has been very hard to get a hold of anyone in the service department for updates. And it has taken even longer to receive call backs. The process has been an extremely frustrating. More

by kostidemos
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the names
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

We're truly sorry to hear about the difficulty you've experienced getting updates and the delay in receiving callbacks. We understand how frustrating this can be, and we appreciate your feedback. Please contact us directly, and we'll do everything we can to resolve this and ensure better communication moving forward.

December 21, 2024

The service was excellent. I’ll definitely be back to work with Antonio. Merry Christmas More

by davidbarron56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department and Antonio
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your wonderful feedback! We're thrilled to hear you had an excellent experience with Antonio. We look forward to working with you again in the future. Merry Christmas to you as well!

December 21, 2024

Amy is an excellent service coordinator. My one disappointment was the absence of someone to appraise my car for trade-in purposes. No big deal; I can always come back. But I'll be visiting More

by flaxbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy, service coordinator. First rate.
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Dec 21, 2024 -

Murgado Lincoln of Chicago responded

It's great to hear that your overall experience with Fox/Murgado has been positive! It's understandable that not having someone available to appraise your car during your visit might have been a bit of a letdown. Could you please reach out to me so I can get you a professional appraisal on your vehicle. Charles Grosso General Manager Murgado Ford Lincoln 773-687-7800 Ext 1910

December 21, 2024

Service was superb, amenities provided are also top notch as they have been. Kaleb Ortiz was a great service provider, was extremely personable and was able to explain the services very well. Did his best to More

by richard.rene.trejo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaleb Ortiz
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear that Kaleb Ortiz provided you with superb service and was able to address your concerns while ensuring you received the best price possible. We appreciate your feedback and look forward to assisting you again in the future!

December 18, 2024

Bought my car from this dealer and it’s been downhill since. My father is a ford employee and its service department is a rip off. Way overly charged for something I got done for more than half the price More

by zillo311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None available
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Dec 18, 2024 -

Murgado Lincoln of Chicago responded

I'm sorry to hear about your experience. My name is Charlie I'm the New General Manager here, could you please give me a call at your earliest convenance. My number is 773-687-7800 ext. 1910. I would like to hear what exactly happened. Thank you

December 18, 2024

I love my service and I’m not going anywhere else. The quick lane team knows me by name and I love that! More

by elvinabme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey
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Dec 18, 2024 -

Murgado Lincoln of Chicago responded

I'm glad to hear about your positive experience! It's great to hear my service department meet your expectations. Thank you , Charlie General Manager Murgado Ford Lincoln.

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