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Murgado Lincoln of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.2
320 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 320 reviews

June 03, 2025

Thorough in communication, helped me understand the cost breakdown and what was covered under warranty, they double checked a few things that were covered under warranty saving me about $800. Grant was the More

by ryan.designtuttoilmondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2025 -

Murgado Lincoln of Chicago responded

Thank you, Ryan, for your great feedback! We're glad Grant provided thorough communication, clarified the cost breakdown, and saved you $800 by ensuring warranty coverage. We appreciate your kind words about his professionalism and urgency, and we look forward to serving you again!

June 02, 2025

Fast, friendly and very clean. I purchased my car their brand new and have no complaints. Very happy there ‘s now Saturday hours for oil change. More

by conalicea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We're happy to hear you've had a positive experience since purchasing your vehicle and that our new Saturday oil change hours are convenient for you. We appreciate your continued trust!

June 02, 2025

There was an issue of confusion that Julio magnificently took charge of. He’s fantastic! More

by Cappssilvama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing! We're glad to hear Julio was able to step in and handle the situation with care and professionalism. We'll be sure to pass along your kind words—he’ll appreciate hearing them!

June 02, 2025

Went in there for suspension problem but the service advisor took the diagnostic fee without diagnosing the issue. More

by alizahid142
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Murgado Lincoln of Chicago responded

We’d like to look into this further. Please contact our service management team directly so we can review your visit and address your concerns properly.

June 02, 2025

Horrible inexperienced service. I wish Fox Lincoln was back, new ownership group is terrible. No bueno More

by kennykane88
Recommend Dealer
No
Employees Worked With
Jasmin Torres
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Jun 02, 2025 -

Murgado Lincoln of Chicago responded

Your feedback is being shared with our leadership team, and we’d welcome the opportunity to speak with you directly to learn more and work toward a better experience.

May 30, 2025

Basic oil change is now $120? My last one cost $63.17 Dec 27th 2024. I realize there is new ownership. However, that’s almost 100% markup minus taxes. Thankfully the service rep J More

by Jason Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julisa was wonderful.
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Jun 02, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your concerns, Jason. We're glad to hear Julie provided polite and helpful service—she’s a valued part of our team. We’re actively reviewing our pricing to ensure it reflects fair value while maintaining the quality service you expect. We hope to regain your trust and look forward to serving you better in the future.

May 30, 2025

The work that was supposed to be done on my car is now broken again after 2 weeks More

by Maribethrose
Recommend Dealer
No
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Jun 02, 2025 -

Murgado Lincoln of Chicago responded

We’re really sorry to hear that the issue has returned so soon. Please reach out to our service team directly so we can make this right and get your car back to proper working condition as quickly as possible. Your satisfaction is important to us.

May 30, 2025

This was my 2nd visit, a lot of confusion, even with appointment. No car wash. More

by saraheharrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Murgado Lincoln of Chicago responded

We apologize for the confusion during your visit and for not meeting your expectations with the car wash. We appreciate your feedback and will work to improve the appointment process and service experience.

May 29, 2025

Had a major issue caused by a faulty Ford design. They did nothing to help and suggested repairs that were more than the value of my car. It took nearly an hour to pick up my car since there was on More

by makagral
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Randy Holder
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review. We’re sorry for the frustration caused by the faulty Ford design and the unhelpful response you received. We’re addressing our staffing and service processes to improve. Please reach out so we can explore solutions for your vehicle’s issue. We hope to make this right for you!

Jun 01, 2025 -

makagral responded

I did reach out but still haven’t heard anything back from Murgado or Ford. So far the response has been my car is worth nothing on a trade and I am on my own to pay for a new $10,600 engine that failed after only 88K miles.

May 28, 2025

The salesman Edgar was very nice and informative and helpful. I will being calling him back for him to help with the car which I appreciate More

by bettyjo.bailey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Murgado Lincoln of Chicago responded

Thanks for your review! We're glad Edgar was so nice, informative, and helpful during your visit. We look forward to assisting you when you reach out to him for your car needs!

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