Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Murgado Lincoln of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.1
381 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
Contact Dealership

2501 N Elston Ave

Chicago, IL

60647

Directions

Filter Reviews By Type

Showing 381 reviews

January 31, 2025

Had my car for 3 days didn’t fix the recalls didn’t wanna release my car to me More

by Brittanygoins5615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio Olivares
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Murgado Lincoln of Chicago responded

We’re really sorry to hear about your experience and understand your frustration. It's important that recalls are addressed properly, and we apologize for the inconvenience of not having your car ready when expected. If you're open to it, please reach out to our service team so we can look into this further and resolve the issue. Your satisfaction is important to us.

January 31, 2025

Great service and ver informative The process of making an appointment was easy and the arrival was smooth. Divis was great !!! More

by juan_leyva
Recommend Dealer
Yes
Employees Worked With
Divis Hightower
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Divis Hightower
Report | Print
Jan 31, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're thrilled to hear that Divis provided great service and made the appointment process smooth and easy. We appreciate your kind words and look forward to helping you again in the future!

January 27, 2025

They do not have loaner cars. My oil change took 1.5 hours and I watched the mechanic sit and talk and do nothing. Told me they did 100 point check but never really did. Have need More

by tayshawalter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aimmey Garcia
Report | Print
Jan 27, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your feedback. We apologize for the delay during your oil change and any frustration caused by the service. We take your concerns seriously and will address them with our team to ensure better communication and efficiency moving forward. Regarding the soft top, we’re sorry we haven’t been able to assist you yet, but we’d appreciate the opportunity to revisit that issue with you. Please feel free to reach out directly so we can work to resolve it.

January 27, 2025

The customer service representative was great and the mechanic skilled and very knowledgeable. Thank you More

by zomalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Jan 27, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear you had a great experience with both our customer service representative and mechanic. We truly appreciate your feedback and look forward to serving you again!

January 27, 2025

I like the service department The end end end end end end end end end More

by ?
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Report | Print
Jan 27, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the review and we're glad you like the service department. We do too!

January 27, 2025

Service was great. Will always return when needed. Service isn’t quick, but it’s not a long way either. Thanks! More

by Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laverne , April Lawshea
Report | Print
Jan 27, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a great experience with our service. While we aim to provide efficient service, we appreciate your patience and are happy to know you'll return when needed. We look forward to serving you again!

January 27, 2025

I waited 45 minutes to be approached. I spent well over 60k for my truck. When I tried to redeem my points I was told they expired. I thought the team would make a consideration and comp More

by mipapa8669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
April Lawshea
Report | Print
Jan 27, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback, and we sincerely apologize for the delay in assisting you. We understand your frustration, especially after making such a significant purchase. Your loyalty is important to us, and we regret that the situation with your points wasn’t handled as you expected. We’ll take your concerns seriously and work to improve our processes. Please reach out directly if there’s anything we can do to address this further.

January 24, 2025

Great team, no pressure. A beautiful showroom and we felt included the whole time. A pleasant surprise for a dealership based in Chicago city limits! More

by Michael L.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Olivares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Jocic
Report | Print
Jan 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the wonderful feedback! We're thrilled you had such a positive experience with our team and enjoyed the showroom. It’s great to know we exceeded your expectations, especially in the heart of the city. We look forward to welcoming you again!

January 24, 2025

Great service, Aimee was very helpful and professional. Will do service again with this facility. Thanks More

by wkik57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
Report | Print
Jan 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the positive review! We’re so glad Aimmey was able to provide helpful and professional service. We look forward to serving you again in the future!

January 24, 2025

Not recommended for service or anything. Worse customer service ever, not recommended. Or advice to More

by Cesar casiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience. We’re truly sorry to hear that your visit didn’t meet expectations. Providing excellent customer service is a top priority for us, and we’d appreciate the chance to learn more about what went wrong so we can improve. Please feel free to reach out directly with any additional details.

1
...
31
32
33
...
39