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Murgado Lincoln of Chicago

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.1
409 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 409 reviews

July 24, 2025

I had a great experience. Fast, efficient and on time service! Grant is very professional and knowledgeable. More

by shahadalbayati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Chitava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Riedl
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Jul 25, 2025 -

Murgado Lincoln of Chicago responded

Thank you! We're glad to hear your visit was fast, efficient, and right on schedule. Grant will appreciate your kind words—he takes pride in delivering professional and knowledgeable service. We look forward to seeing you again!

July 24, 2025

Professional, Efficient and Friendly! They care about their customers and make sure they get the best possible service. More

by elizann52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We’re happy to hear you felt well cared for and appreciated the professional, efficient, and friendly service. Our team is committed to delivering the best experience possible, and it means a lot to know it came through.

July 24, 2025

Mechanics need to focus on work and double check it. Otherwise good service but workers were talking and hanging out with each other distracting from the work to be done. We support working conditions t More

by Janet Fennerty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Jul 25, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your honest feedback. We're glad you were satisfied with the service overall, but we understand your concern about focus and professionalism in the shop area. Your comments are important and will be shared with the team as a reminder that while a positive work environment matters, attention to detail and customer confidence must always come first. We appreciate your support and the opportunity to improve.

July 24, 2025

I have coming to this dealership service center for 10 years. This is time it looks I lost confidence as incorrect diagnosis and overpriced charges were quoted. I am really disappointed how a loyal custom More

by raman03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service center visit
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Jul 25, 2025 -

Murgado Lincoln of Chicago responded

We truly appreciate your loyalty over the past 10 years, and we're very sorry to hear about your recent experience. Your concerns about the diagnosis and pricing are taken seriously, and we’d welcome the opportunity to review the situation with you further. Thank you for bringing this to our attention—we value your feedback and hope to regain your trust. If you'd like to discuss this further, please email damian.ogrady@MurgadoFordLincoln.com.

July 23, 2025

Everyone at the dealership was kind and courteous with me and the service was grear More

by jocekmiyata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Barrios
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We’re delighted to hear everyone treated you with courtesy and that you had a great service experience. We look forward to serving you again!

July 23, 2025

I had a bad experience with this dealer ship They charged me $289 for nothing More

by Asfandymian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina
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Jul 25, 2025 -

Murgado Lincoln of Chicago responded

We're sorry to hear about your experience. Please email our Service Manager at damian.ogrady@MurgadoFordLincoln.com if you'd like to discuss this.

July 21, 2025

I have always come to this dealership even when then have switched over, great service and friendly staff. More

by Hawksgirl1
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Smith
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Jul 22, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your loyalty! We’re grateful you’ve stuck with us through the changes and continue to enjoy our friendly service. We look forward to seeing you again soon!

July 21, 2025

No comment No comment The wait time was very long for a oil change, I wish the Lincoln side was open on a Saturday More

by cornellcousins
Recommend Dealer
No
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Jul 22, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We apologize for the long wait time during your oil change and understand how that can be frustrating. We appreciate your suggestion about Saturday hours for the Lincoln side and will pass it along for consideration.

July 21, 2025

Grant does very well. Keep him around. He is the best. You need to replace old maga,ines More

by ahlbergg
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words about Grant—we’re glad he’s been such a great help! We appreciate the feedback about the magazines and will make sure to update them soon.

July 21, 2025

Was attentive at all time. Gives update on vehicle status. Great patient and understanding the customer More

by Martinthomas3212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Jul 22, 2025 -

Murgado Lincoln of Chicago responded

Thanks very much for the kind words, Martin. We look forward to serving you again!

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