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Murgado Lincoln of Chicago

Chicago, IL

4.3
267 Reviews
Murgado Lincoln of Chicago in Chicago, IL, is proud to be an automotive leader in our area. Since opening our doors, Murgado Lincoln of Chicago has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible. If you would like financing options and you are in the market to purchase a new or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Murgado Lincoln of Chicago will get you into the car or truck you choose with professionalism and attention to your needs.
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2501 N Elston Ave

Chicago, IL

60647

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Showing 267 reviews

April 08, 2025

Great communication! Was kept up to date on my service in a very timely manner. More

by john@themuellers.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

April 08, 2025

I ask to have the salt cleaned from my carpet around the accelerator pedal and it was not done. As a Black Label customer,that should not have been overlooked. More

by normking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback, and we sincerely apologize for missing your request to have the salt cleaned from your carpet. As a Lincoln Black Label client, you deserve nothing short of exceptional attention to detail, and we clearly fell short. We appreciate you bringing this to our attention and would like the opportunity to make it right. Please reach out to us directly so we can arrange to take care of this for you promptly.

April 08, 2025

Everyone we dealt with was very knowledgeable and helpful. We felt very comfortable leasing, knowing that this is a very reputable business that stands behind their product. In addition, the pickup More

by akrohmer
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Chitava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Assad Hamzeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the kind words! We're glad to hear you felt comfortable throughout the leasing process and that our team made everything seamless and enjoyable. It's great to know the pickup and delivery service added to your positive experience. We truly appreciate your recommendation and look forward to continuing to earn your trust.

April 07, 2025

Good service. Their telephone system is awful. Nobody ever picks up. Also, trying to get in touch with service is hard. How am I supposed to know the last name of More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We're glad you were happy with the service itself and appreciate you bringing the phone system concerns to our attention. Your point about simplifying access to the service team is well taken, and we’ll share this with management to help improve the experience.

April 07, 2025

Charles made my experience great. Ryan did a great job providing me with accessories. Julio went beyond my expectations. I would recommend Murgado ford to my family and friends. More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Chitava
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the kind words! We're so happy to hear you had a five-star experience. We’re excited to continue providing great service to you!

April 07, 2025

The facility was very clean and Grant was very professional and courteous and concerned about the issues with my car how ever I need some assistance about the recall on my vehicle.. More

by cg312ceg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the feedback! We're glad to hear you had a positive experience with Grant and found the facility clean and welcoming. We'd be happy to assist you further regarding the recall on your vehicle—please feel free to reach out to our service team directly or let us know the best way to contact you. We're here to help.

April 07, 2025

Ryan was very helpful and courteous. Simple oil change, he fixed an issue with my license plate and pointed out a few other minor issues. More

by blindstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

April 07, 2025

Julio and Frank took great care of me. I had been having issues that made me consider leaving the Ford family and the work they did kept me in it. Thank you to them both! More

by jordandiehlmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
3.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

April 07, 2025

Efficient and kind. They got us in right away and we appreciate it. Thank you. More

by anmoroney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimmey Garcia, Michael Hedrick
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 07, 2025

recall from ford is not honored. Pay 289 + tax to diagnose and approve the recall. More

by asifsg
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
April Lawshea
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thank you for bringing this to our attention. Ford typically covers recalls at no cost to the customer, including diagnosis. We’d like to review further. Please reach out directly to our management team so we can look into your case and ensure everything is handled appropriately. Your satisfaction is important to us. Send an email to our GM: charles.grosso@murgadofordlincoln.com.

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