Murgado Lincoln of Chicago

Above and beyond to finish the job. Jasmine kept me updated and stayed to see that it was done well Jasmine kept me updated and stayed to see that it was done well More

The staff were pleasant and helpful. They outlined the recommendations from the technicians but were clear on whether those recommendations where just suggestions or more pressing issues They outlined the recommendations from the technicians but were clear on whether those recommendations where just suggestions or more pressing issues. More

I waited 2. 5 hours for an oil change and they never reset the oil percentage in my ford fusion hybrid so it's still at 40%. 5 hours for an oil change and they never reset the oil percentage in my ford fusion hybrid so it's still at 40%. More

Grant is very helpful in service and the timeline is normally pretty accurate and updates are given at least daily normally pretty accurate and updates are given at least daily More

Excellent and very good communication Parts guy Ryan was very helpful with finding the parts I needed. It was delivered fast and with great service very helpful with finding the parts I needed. It was delivered fast and with great service More

The people at murgado are always very friendly and efficient. They make sure that I am informed of the process from the very start when they pick my car up to dropping it off. efficient. They make sure that I am informed of the process from the very start when they pick my car up to dropping it off. More

Had to call multiple times for updates on my car. Turns out it had been completed and my service advisor didn’t call because she left in the middle of the day. Turns out it had been completed and my service advisor didn’t call because she left in the middle of the day. More

The service department was great especially Vanessa and Julie explain my services that I needed for my vehicle and communication was greats !!!! Julie explain my services that I needed for my vehicle and communication was greats !!!! More

The price jumped by 100% from last year. I have receipts to show this.. I was also told I would get a car wash and didn’t because the car wash was closed. I brought in a coupon that was ma I have receipts to show this.. I was also told I would get a car wash and didn’t because the car wash was closed. I brought in a coupon that was mailed to me from your dealership and was told that they had to check with the manager to see whether they would honor it. Then I was told it wouldn’t have been honored if I clipped it out. Once they said they would honor it, that service person couldn’t find scissors and asked me to rip it out. None of this makes sense. The service was performed and I was happy with it, but it seems like they are playing pricing games with the new ownership. More

so I received a recall for two items to be recalled. Once I received the paperwork after picking up my car five hours later I noticed only one recall was done so I called the dealer back and spoke with Once I received the paperwork after picking up my car five hours later I noticed only one recall was done so I called the dealer back and spoke with joshua and he said the other recall is done only if you have issues. My thing is. They should explain this to the customer before they pick up the car or when they pick up the car so that we are not left wondering why the other one was not done. I am really not satisfied with the service at that dealership at all this generation just really needs to know how to communicate. Customer service is key and anything that you do, and if you don't have customer service, you may as well have xxxx. More