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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.1
387 Reviews

387 Reviews of Murgado Lincoln of Chicago - Service Center

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January 13, 2025

Appreciate the dealer ship washing my car after service and the price for service was more than reasonable! More

by Therickyrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and Ryan by the service department
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad you were happy with both the car wash and the service pricing. We appreciate your business and look forward to serving you again!

January 13, 2025

Great service. Ryan was great and he is a great addition to the service team. He said he new but he was very knowledgeable. More

by LiaJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're glad to hear Ryan provided great service and made a positive impression. We appreciate your feedback and look forward to seeing you again!

January 13, 2025

I was greeted by the service clerk and work soon began. The work was done quickly and I got a complimentary wash and was on my way. Very professional and clean service area More

by dan_davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad you had a quick and professional experience, and that you enjoyed the complimentary wash. We appreciate your business and look forward to your next visit!

January 13, 2025

On time picking up the car. Call when getting close and then calls when outside More

by vasquez0316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darnesha Johnson
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your experience! We're glad our team was punctual and kept you informed throughout the process. We appreciate your feedback and look forward to assisting you again!

January 12, 2025

Staff was very polite and efficient- provided good communication about what need ed to be done. More

by h-jaeger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear our team was polite, efficient, and communicated well. We appreciate your trust and look forward to serving you again!

January 10, 2025

Had an appointment for an oil change and I had to wait for 3 hours. The waiting area and app to keep me updated on the status is nice so it’s at least not an uncomfortable wait. More

by craiglan87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We apologize for the extended wait time during your visit. We’re glad to hear the waiting area and app made it more comfortable, and we’ll work to improve efficiency going forward. We appreciate your patience and hope to provide a smoother experience next time!

January 10, 2025

The appointment itself went perfectly. My service dealer was great concierge was great. What was not great was the lead up to the appointment. I called several times to get information lik More

by amo11664
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Polk
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We’re glad to hear your appointment went well and that the service team provided great care. We apologize for the difficulties you had leading up to your appointment and appreciate you bringing it to our attention. We’ll work on improving communication and response times. Your satisfaction is important to us, and we hope to provide a smoother experience next time!

January 10, 2025

Caleb is awesome. He serviced my car quickly and even explained things about reward points that I didn’t know. I am pleased with the service but NOT with this survey! More

by DALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback and kind words about Caleb! We're glad you were pleased with the service. We apologize for the inconvenience with the survey login process and will take your suggestion into consideration for future improvements. We appreciate your input and look forward to serving you again!

January 10, 2025

I took my car in for a routine oil change. The dealer rep was helpful, and kept me updated. More

by stacykar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant in service
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad Grant was helpful and kept you updated during your oil change. We appreciate your business and look forward to your next visit!

January 10, 2025

great service very helpful with my service on my car worth a lot of help More

by sylaj2302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Lankford
Jan 16, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a great experience and that our team was helpful with your car service. We appreciate your trust and look forward to assisting you again!

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