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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.1
387 Reviews
Call Service Center (779) 368-1793

387 Reviews of Murgado Lincoln of Chicago - Service Center

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January 03, 2025

Honest, fast, best Ford service department for Mach E service. Very helpful and great communication. More

by jenniedchilds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tray Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bilal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear you had an honest, fast, and communicative experience with our service team for your Mach-E. We appreciate your trust and look forward to assisting you again!

January 02, 2025

Great staff with great communication on what’s wrong - how much it will cost & when we will get our vehicle back. More

by rsonnemann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Mugan
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Jan 02, 2025 -

Murgado Lincoln of Chicago responded

Thank you for sharing your positive experience! We're glad to hear that our staff provided clear communication and kept you informed throughout the process. We look forward to assisting you again!

December 30, 2024

I was provided good service in a professional manner. I appreciate the good work performed. More

by jude.kelley0183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee
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Dec 30, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your kind feedback! We're glad to hear you received professional service and are satisfied with the work performed. We appreciate your business and look forward to assisting you again!

December 30, 2024

Just in for a regular oil change, taken care of by Aimee. She’s always cheerful and keeps me well-informed. More

by danpavelich67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee in service dept.
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Jan 02, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the kind words about Aimee! We're glad she provided an excellent experience and we look forward to serving you again!

December 27, 2024

Booking service was fast and easy. I liked how my vehicle’s info automatically came up when I entered my phone number. More

by jovannichole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris and Grant in service
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Dec 30, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear that booking your service was fast and easy, and that our system made it convenient by pulling up your vehicle's information automatically. We appreciate your comments and look forward to assisting you again!

December 26, 2024

customer service was great. waiting area very clean. service time was long but had to get approval from GSA More

by Sharon.Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Chitava
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Bilal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Grosso, Chole Adams, elijah carmack, tyler allen
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Dec 27, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback! We're glad to hear you had a great experience with our customer service and enjoyed the clean waiting area. We appreciate your patience while we worked on getting the necessary approval. We hope to serve you more efficiently in the future!

December 25, 2024

Car was fixed, and no further issues at this time. Issue was unclear communication on service timeline from my assigned advisor. More

by MICHAEL.HABREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April
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Dec 26, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We're glad to hear your car is fixed and running smoothly. We apologize for any communication issues regarding the service timeline and will work to improve this. Your input is greatly appreciated!

December 24, 2024

the service dept is the best. very polite and professional. no stress i felt very comfortable More

by svihnanek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Avery Lawrence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Grosso, Wade Sims
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your kind words! We're thrilled to hear that Charlie, Webb, and the rest of our service team made your experience comfortable, polite, and stress-free. We appreciate your feedback and look forward to assisting you again!

December 23, 2024

It has been very hard to get a hold of anyone in the service department for updates. And it has taken even longer to receive call backs. The process has been an extremely frustrating. More

by kostidemos
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the names
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

We're truly sorry to hear about the difficulty you've experienced getting updates and the delay in receiving callbacks. We understand how frustrating this can be, and we appreciate your feedback. Please contact us directly, and we'll do everything we can to resolve this and ensure better communication moving forward.

December 23, 2024

Very unhappy with the 3% charge for using my crept card. I don’t believe your discount rate is any where near that level. More

by Mark J Andrus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Disappointed in your 3% credit card charges
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Dec 24, 2024 -

Murgado Lincoln of Chicago responded

Thank you for your feedback. We apologize for any surprise regarding the 3% credit card fee. This fee helps us manage processing costs but we understand it can be unexpected. We offer various payment options without this fee, including cash or PIN-based debit cards. Please contact us to discuss further. We appreciate your business and aim to improve our communication on this matter.

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