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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.3
275 Reviews

275 Reviews of Murgado Lincoln of Chicago - Service Center

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April 30, 2025

Joshua was great. All of these messages, emails, calls is beyond horrible. Way too many forms of communication and way too frequent. More

by ssamir.aali
Recommend Dealer
No
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Smith
May 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the kind words about Joshua—glad he provided a great experience. We hear you on the communication overload and appreciate you bringing it to our attention. We'll work on dialing it back to make things more manageable.

April 29, 2025

I arrived early, and the work was done quickly, and any recommendations came soon, as well. More

by legned1218
Recommend Dealer
Yes
Employees Worked With
I believe Ryan
May 01, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

April 29, 2025

I had become very familiar with the Fox Ford Team and their quality of service. I thought I would have to find another dealership. This is my second time visiting Murgado and the team is awesome and dili More

by darryljones9
Recommend Dealer
Yes
Employees Worked With
April Lawshea
May 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for giving us a chance after your experience with the Fox Ford team. We're glad to hear your visits to Murgado have been positive and that our team is meeting your expectations with friendly, top-notch service. We look forward to continuing to earn your trust.

April 28, 2025

Ryan White is great! I am thankful for his kind approach and communication. I felt that he guided me to make the right and appropriate decisions for my vehicle. I will ab More

by Steph Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan White
May 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the kind words about Ryan! We're glad he provided helpful guidance and made you feel confident in your decisions. We look forward to seeing you again for future service visits.

April 28, 2025

Muy buena atención, . Puntualidad Muy honestos . Muy amable , siempre te sugieren las necesidades de tu carro. More

by osbelia2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimmey Garcia
May 01, 2025 -

Murgado Lincoln of Chicago responded

Muchas gracias por su reseña. Nos alegra que haya disfrutado de nuestro servicio y personal. ¡Esperamos atenderle de nuevo!

April 28, 2025

I have problems with the pricing for the service on my vehicle. Over charging for the parts and services. More

by cliddelljr
Recommend Dealer
No
Employees Worked With
Ryan
Apr 28, 2025 -

cliddelljr responded

I have been bringing my car to this dealership before these change and never had a problem with anything.

April 26, 2025

Everything was great. Randy was great to work with. That's all I have to say. ?? More

by Gkinlaw
Recommend Dealer
Yes
Employees Worked With
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Holder
Apr 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for your kind words and for taking the time to leave a review! We’re thrilled to hear that you had a great experience and that Randy made a positive impression. We truly appreciate your support and look forward to serving you again in the future. Best regards, Charlie

April 26, 2025

Awesome service! !! Every dealership person was very nice and attentive They went out to their way to make us feel comfortable and at home More

by sotomw
Recommend Dealer
Yes
Employees Worked With
Mr. Cruz
May 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the wonderful review! We're thrilled to hear that everyone made you feel comfortable and at home. Providing great service is our priority, and we're glad we could meet your expectations. We look forward to serving you again!

April 26, 2025

They did great on my vehicle. However, the estimate I was told was $700 but it ended up being $930. I would have liked a clearer estimate (including labor) before having to pay fo More

by rwood621
Recommend Dealer
Yes
Employees Worked With
Kaleb Ortiz
Apr 26, 2025 -

Murgado Lincoln of Chicago responded

Thank you for taking the time to share your feedback. We're glad to hear you were pleased with the work done on your vehicle. However, we sincerely apologize for the discrepancy between the initial estimate and the final cost. Clear communication and transparency are very important to us, and we regret any confusion or inconvenience this caused. We appreciate your comments and will use them to improve our estimating process moving forward, ensuring all costs — including labor — are clearly outlined upfront. If you would like to discuss this further, please don't hesitate to reach out to us directly. We truly value your business and hope to have the opportunity to serve you even better in the future. Thank you again for your feedback. Charlie

April 25, 2025

Excellent service. Oil change done in a timely manner and they didn’t try to upsell me stuff my car didn’t need. More

by schor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the great feedback! We're glad your oil change was handled efficiently and transparently. That's exactly the experience we aim to provide. See you next time!

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