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Murgado Lincoln of Chicago - Service Center

Chicago, IL

4.3
256 Reviews

256 Reviews of Murgado Lincoln of Chicago - Service Center

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April 12, 2025

Nice place, quick repair, they were professional and friendly, they fixed my car in 2 hours. More

by oykuakay8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimmey Garcia, Michael Hedrick
Apr 14, 2025 -

Murgado Lincoln of Chicago responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 12, 2025

The prices for service are wildly inflated. Their rates for labor are not competitive with any other service provider in Chicago. Don’t go here unless you’re under warranty with the dealership. More

by Powellrileyd
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Grant Mckay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Murgado Lincoln of Chicago responded

We’re sorry to hear about your experience. We’ve passed your feedback along to management for review.

April 11, 2025

I drive a lot and go to service about once a month. I have always had a great experience with friendly faces. I just wish Murgado mails service coupons like Fox used to. Thank you More

by guillram69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimmey Garcia
Apr 14, 2025 -

Murgado Lincoln of Chicago responded

Thanks for being a loyal guest and for the kind words! We’ve passed along your suggestion about service coupons to management, and you can always find service coupons on our website.

April 10, 2025

Pleasant Good enough to go back Good enough to go back again in the future More

by Ethebuilder1
Recommend Dealer
Yes
Apr 10, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the great review! We look forward to serving you again soon!

April 10, 2025

Very nice service from Mike thank you very much for your atention and answering all my questions More

by JoseB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hedrick
Apr 10, 2025 -

Murgado Lincoln of Chicago responded

Thanks for sharing! We're glad to hear Mike provided excellent service and answered all your questions. We appreciate your feedback!

April 10, 2025

The service was speedy and appears to have done all that it advertised. I’ll continue using Murgado More

by bdrife73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Murgado Lincoln of Chicago responded

Thanks very much for the kind words. We look forward to serving you again!

April 10, 2025

The staff was really nice and professional. The issue is that of & on randomly, my seatbelt signal beeps, though my seatbelt is fasten and no one else is in the car. Nothing‘s on the seat so I More

by 1stopshopwellness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Mckay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaleb Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Holder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimmey Garcia, Michael Hedrick
Apr 11, 2025 -

Murgado Lincoln of Chicago responded

Thanks for the feedback. If you haven't yet, check the car's manual. Depending on the model/trim, there may be instructions to accomplish what you want. Also, we can take another look and work toward a solution that gives you more confidence in your vehicle. Please feel free to reach out to our service team directly so we can coordinate a time to better assess this with you. We appreciate your patience and hope to restore your satisfaction soon.

April 09, 2025

Location, excellent staff customer service, low cost of service, clean facilities, very comfortables spaces for customers, great coffee More

by PACOFIALLOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hedrick
Apr 10, 2025 -

Murgado Lincoln of Chicago responded

It’s great to hear that everything went smoothly and the staff was so helpful! Thanks for sharing your experience and recommending the dealership!

April 09, 2025

Thanks you for being the best car dealer ship good job always thank yall for everything More

by Leticiabush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April Lawshea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aimmey Garcia, Michael Hedrick
Apr 10, 2025 -

Murgado Lincoln of Chicago responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

April 09, 2025

I have brought my vehicle in 3 times over the last month and a half for the SAME issue. More

by niquekasims
Recommend Dealer
No
Employees Worked With
Jessica Hernandez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Hernandez
Apr 10, 2025 -

Murgado Lincoln of Chicago responded

I’m really sorry to hear about the recurring issue with your vehicle. It must be frustrating to deal with the same problem multiple times. Have you had a chance to discuss this with the service department or a manager to address the concern more effectively? Feel free to email our GM for assistance: charles.grosso@murgadofordlincoln.com. Thank you.

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