Murgado Lincoln of Chicago - Service Center

Ryan was very helpful and courteous. Simple oil change, he fixed an issue with my license plate and pointed out a few other minor issues. Simple oil change, he fixed an issue with my license plate and pointed out a few other minor issues. More

Julio and Frank took great care of me. I had been having issues that made me consider leaving the Ford family and the work they did kept me in it. Thank you to them both! I had been having issues that made me consider leaving the Ford family and the work they did kept me in it. Thank you to them both! More

Efficient and kind. They got us in right away and we appreciate it. Thank you. They got us in right away and we appreciate it. Thank you. More

recall from ford is not honored. Pay 289 + tax to diagnose and approve the recall. Pay 289 + tax to diagnose and approve the recall. More

Good service. Their telephone system is awful. Nobody ever picks up. Also, trying to get in touch with service is hard. How am I supposed to know the last name of Their telephone system is awful. Nobody ever picks up. Also, trying to get in touch with service is hard. How am I supposed to know the last name of someone at service? If I press “3”, the call should be directly sent to anyone in service. A service advisor-not asking me for someone’s last name is service More

Quick lane service was great and it took less than 1 hour to get service done to get service done More

Service rep was great. They need to improve on communication. They had to keep my car 1 extra day waiting for a part. My service rep was Out sick that next day. They fixed They need to improve on communication. They had to keep my car 1 extra day waiting for a part. My service rep was Out sick that next day. They fixed my car and no one notified me it was finished. I tried calling Friday and Saturday to ask if it was done. No answer. Voicemail for all departments were full. I texted messages. No answer. Finally on Monday I got through. My rep told me he had been out sick and thought I had picked up the car Friday. Very frustrated I had to give up weekend plans due to no car. Like I said good rep, good service very poor communications and team follow through. More

I believe he did the best that he could. Ford could company could do better f My truck. Having one on the road that old advertisers how great a FORD TRUCK IS HAVING A WOMAN USING. I choa F Ford could company could do better f My truck. Having one on the road that old advertisers how great a FORD TRUCK IS HAVING A WOMAN USING. I choa Ford because I believe it a strong well built vehicle More

It was an efficient service experience and the Ford location had helpful and kind staff. location had helpful and kind staff. More

I had a great experience in a professional environment, with excellent customer service provided by Mr. Ortiz. I will definitely return for another service. Thank you. with excellent customer service provided by Mr. Ortiz. I will definitely return for another service. Thank you. More