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My Auto Import Center - Audi Nissan Toyota Volkswagen
Muskegon, MI
4,723 Reviews
My Auto Import Center in Muskegon, MI is your one-stop-shop for all automotive needs. We have the latest Audi, Nissan, Toyota, and Volkswagen vehicles. My Auto Import center has been awarded the DealerRater Dealer of the Year honor in 2015, 2016, 2017, 2018, 2019, 2020, and 2021! We have also recently been named by Automotive News as one of the top 100 Dealers To Work For in 2017, 2019, and 2020!
With our huge selection of used cars and trucks of all makes and models, you are sure to find just what you are looking for. Whether you are shopping for a car, truck, SUV or crossover, or you need service, maintenance or repair work on your current ride we are here to help you. We also carry a comprehensive selection of genuine OEM parts in the part department to get you back on the road as fast as possible. Check out our online inventory or schedule an appointment for service today! Prequalify for financing right from our site, or build a vehicle to your exact specifications right here on the My Auto website and we'll order it just the way you want it!
My Auto Import Center is proud to be part of the Muskegon Community. Being the premier import dealership on the beautiful coast of Lake Michigan we are thrilled to serve such fabulous cities as Fruitport, Grand Haven, Spring Lake, Norton Shores, Ludington, South Haven, and many more up and down the coastline. Enjoy our site and feel free to contact us if you can't find what you need or have some suggestions for how we can serve you better!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 4,723 reviews
March 10, 2008
My husband and I decided to purchase a larger vehicle to support our growing family and we decided on a Toyota. While the vehicle itself we are pleased with, we are irritated to say the least with the sales support our growing family and we decided on a Toyota. While the vehicle itself we are pleased with, we are irritated to say the least with the sales associate we had. Our sale associate,was less than helpful and often blamed his short comings on his "busy schedule", "responsiblities with dealer inventory", etc. He was far from prompt or even close to on time either. On the day we went to purchase our vehicle, we could not find him and it took an hour, which would have been fine, but 50 minutes of that hour was spent paging him, calling him and trying to locate him. Most irritating of all was that he didn't even have the nerve to shake our hands and thank us for our purchase. He just took our trade in and drove away. I have never been so insulted in my entire life. More
by coopersville2008
Employees Worked With
Scott Hollis
August 05, 2007
I have purchased 5 vehicles from My Auto Import Center since 2000, when they used to be located in a more modest facility in another part of Muskegon. Each time I have bought a car, I have had to deal wit since 2000, when they used to be located in a more modest facility in another part of Muskegon. Each time I have bought a car, I have had to deal with a different salesperson, since they have a high turn over rate. In 2000, when I bought two cars from them, and in 2003 when I bought two more cars, they were great to deal with. However, since that time, I have noticed that their sales staff has become much more aggressive and rude. As the one reviewer before me says: they are sharks. I purchased my last car there in the Fall: but was a bit disappointed in their new sales approach. Recently, my wife and I made a long trip to Muskegon for the soul purpose of looking. When I got out of my car a salesperson came right up to me. I told that person that I was not interested in talking with a salesperson, and wanted to just look. He wouldn't leave us alone. When I finally broke away from him, he followed me to another part of the dealership. I told him once again that I only wanted to look. He kept talking. I told him that if he said one more word I would leave and do business elsewhere. He kept talking. I will not buy another vehicle there. The salespeople there are sharks for sure and have no respect for customer wishes. That's too bad for them. I am ready to purchase two more vehicles this Fall, and will go elsewhere. More
by cinderella
March 27, 2007
To start off, the salesmen are disrespectful, and are complete sharks. I was lied to NUMEROUS times about carfax reports on used cars. The service department is absolutely dispicable. A simple oil cha complete sharks. I was lied to NUMEROUS times about carfax reports on used cars. The service department is absolutely dispicable. A simple oil change cannot even be completed by them with success. shortly after getting home after an oil change i was presented with a shiny pool of fresh oil on my garage floor. Both the service managers, and mechanics are the most arrogant individuals i have ever met. They are extremely bad about performing any warranty related repair, or anything you dont pay for. Their work is of poor quality, and takes far too long to complete. I will never deal with them again. More
by nees
Employees Worked With
Mark Leutzinger, Steve Stefanis
