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My Chrysler Dodge Jeep Ram Fiat

Mt Pleasant, MI

4.4
878 Reviews

4650 E Pickard St

Mt Pleasant, MI

48858

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878 Reviews of My Chrysler Dodge Jeep Ram Fiat

July 21, 2020

Need more personal follow up from the service Tech to the customer. I had to contact them in order to learn the status of my repair More

by Josephcichon3
Recommend Dealer
Yes
Employees Worked With
Jason Chenette, Brennen Hooper, Tyler Sawyer
Jul 30, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. We agree that there was a lack of communication and we are very sorry. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day.

July 21, 2020

Somewhat unsatisfied Was to rotate tires along with servicing. When was told car ready the man asked where unit to unlock the nuts on the tires was and told in car. S More

by CMURPHYAVON
Recommend Dealer
No
Employees Worked With
Not sure who wrote up the service order.
Jul 30, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. We agree that there was a lack of communication and we are very sorry. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day.

July 20, 2020

Stuck for the second time They forgot to contact us about our car so that we could make other arrangements if needed. Thus leaving the wife stuck at work. Attention to customer More

by investrepo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Sawyer
Jul 30, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. We agree that there was a lack of communication and we are very sorry. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day.

July 20, 2020

I had a wonderful experience at this dealership! The salesman was absolutely wonderful! He helped me get exactly what I was looking for. J love my new van! More

by bbohnsck90
Recommend Dealer
Yes
Employees Worked With
Dick Cook, Jim Kozecki
Jul 24, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for trusting us with your business!

July 15, 2020

Enjoy going to My Jeep! The service crew get your vehicle right in as soon as possible and they do an awesome job. Love it! 😃 More

by NAHDEEL
Recommend Dealer
Yes
Employees Worked With
Service crew, Tyler Sawyer
Jul 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you so much for the kind words! Please don't hesitate to let us know if you ever need anything!

July 15, 2020

The wait time was shorter than we thought. The donuts The wait time was shorter than we thought. The donuts are a very nice touch. It would’ve been perfect if you would’ve had creamer that was regular an More

by Cpie
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jul 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for sharing your experience with everyone! It sounds like we will have to get some regular creamer in the future!

July 15, 2020

They do a great job. Very pleased with the service. Work hard to solve a problem/issue. This is the second time I have been asked to complete this survey. More

by Vkokan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dick Cook, Tyler Sawyer
Jul 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience with everyone! Thanks for giving us the opportunity to earn your business!

July 14, 2020

Good people and great communication. Really like the video of the walk around the vehicle and showing the issues. I will return my vehicle here when needed. More

by Will
Recommend Dealer
Yes
Employees Worked With
Pat Swanton, Jason Chenette, Tyler Sawyer
Jul 16, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for sharing your experience and for giving us the opportunity to earn your business!

July 09, 2020

Good service. Came in for oil change service. I would recommend to friends and family. While I was waiting enjoyed refreshment,comfortable chairs, and service. More

by hende1md
Recommend Dealer
Yes
Employees Worked With
Tyler Sawyer
Jul 10, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

Thank you for the great review and for sharing your experience with everyone!

July 09, 2020

I was disappointed. I have always been pleased with the service but my appointment was for 1:30 my car didn’t move from the parking place until 2:20. I asked to have the brights switch looked at and was to More

by Ritamogg
Recommend Dealer
No
Employees Worked With
Tyler Sawyer
Jul 22, 2020 -

My Chrysler Dodge Jeep Ram Fiat responded

We are very sorry for the inconvenience. We agree that no one should have to wait that that long after their scheduled appointment. Your experience was not typical, and frankly, it was unacceptable on our part. We would like you to reach out to our Service Manager, Jason Chenette at (989) 773-6343 to discuss this issue. We hope to have an opportunity to earn back your business, have a fantastic day.

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