My Lakeshore Subaru

Preformed services not asked for and without confirmation Never asked for a replacement air filter or and additives in my gas was up charged 50 dollars at least Never asked for a replacement air filter or and additives in my gas was up charged 50 dollars at least More

The service advisor noticed I was a veteran and gave me the vets discount without asking if your dealership offered a veteran discount. This alone will make me a repeat customer. the vets discount without asking if your dealership offered a veteran discount. This alone will make me a repeat customer. More

Great customer service! Everyone is extremely friendly and helpful. I love my Subaru and look forward to my next one! Everyone is extremely friendly and helpful. I love my Subaru and look forward to my next one! More

Second time I’ve had service on my Subaru. The first time they forgot to put parts back for the cabin air filter. They also forgot my oil change sticker. This time when I first arrived I stood The first time they forgot to put parts back for the cabin air filter. They also forgot my oil change sticker. This time when I first arrived I stood at the counter for about two minutes while a service rep played on their cell phone. another person had to tell him that I was standing there waiting. After receiving the service, I did not receive a discount on my next service of 25% as promised after the previous error. When I pointed this out, they revise the invoice and the price increased. When I point out the disparity in the discount, he tried to tell me it was close, although it was several dollars off. It took a third time for him to do the calculation and get it correct. More

It took much longer to figure out the TPMS problem than I anticipated so my visit was quite long. Your new facility is great but honestly inconvenient compared to the old location anticipated so my visit was quite long. Your new facility is great but honestly inconvenient compared to the old location More

Took what was a hard time and made it easy for me! Ask for Mercedes,( the person, not the car) Ask for Mercedes,( the person, not the car) More

Service manager greeted me on arrival. Greeted by another employee in waiting room. Pleasant surroundings. Satisfied with service. Greeted by another employee in waiting room. Pleasant surroundings. Satisfied with service. More

Everyone was very helpful and always took the time to answer my question. Brooke answered all of my questions and took the time to be sure I learned about the features on the car. She told me in two week answer my question. Brooke answered all of my questions and took the time to be sure I learned about the features on the car. She told me in two weeks someone was going to call to set up a training session to review the operating features. More

I had an excellent experience with the gentlemen that worked on my vehicle. Riley and the supervisor were great in assisting me with any of my issues. I'm happy with the service. worked on my vehicle. Riley and the supervisor were great in assisting me with any of my issues. I'm happy with the service. More

We called My Lakeshore Subaru to ask a question about the Subaru forester. We had verbally committed to a pre-owned forester with another dealer (they weren’t open at the time) but in talking with Brooke, sh Subaru forester. We had verbally committed to a pre-owned forester with another dealer (they weren’t open at the time) but in talking with Brooke, she answered our questions and was so informed and confident we changed our thought process to looking at a new forester. She found exactly what we wanted, worked with us on pricing and she earned our business. we are looking forward to being long time customers! More