Nalley Honda of Union City

Good first time buyer experience! I dealt with Walt from here and was not disappointed. Very straight forward and easy to work with! Highly recommend coming to see Walt here! I dealt with Walt from here and was not disappointed. Very straight forward and easy to work with! Highly recommend coming to see Walt here! More

Online chat cut me off 3 times - useless So im trying to schedule a service and keep getting chat prompted. The chat bots couldnt understand what I was asking and after 10 mins of trying to t So im trying to schedule a service and keep getting chat prompted. The chat bots couldnt understand what I was asking and after 10 mins of trying to tell them what I wanted I got frustrated so I asked for the GM name and they cut my chat off then ask me to rate my chat experience. Now Im pissed. Ive been cut off chat 3 times. xxx Done with you - will take my car anywhere except Nalley Honda oh and it says select upto 10 employees you worked with...I DIDNT. ILL RANDOMLY PICK A NAME AND CONTACT HONDA US ABOUT HOW BAD THIS IS More

Would Buy Again From Nalley Honda!!! I am amazed at the experience I just had buying a CRV-EX from Nalley... Xenos, Walt, Rashad, Ayman and Christopher...THANK YOU for making this an AWES I am amazed at the experience I just had buying a CRV-EX from Nalley... Xenos, Walt, Rashad, Ayman and Christopher...THANK YOU for making this an AWESOME CAR BUYING EXPERIENCE!!! Sylvia C. RASHAD, NOW THAT WAS EASY!!! More

Great customer service I have no problem with this dealership even though I was going to go to another one. This dealership Show excellent service and was very Hands-On I have no problem with this dealership even though I was going to go to another one. This dealership Show excellent service and was very Hands-On More

My sales rep pericaia Reese she is very outstanding, I will Because my sales rep,Pericia Reese was very much accommodating,very helpful. I would recommend anyone to purchase a car from here. The financial manag Because my sales rep,Pericia Reese was very much accommodating,very helpful. I would recommend anyone to purchase a car from here. The financial management was very direct into letting me know what to expect. More

Great Customer Service This is my second time buying from Nalley and the experience is the same..Wonderful and easy going!!! Pericia did a great job in finding me a car. Sh This is my second time buying from Nalley and the experience is the same..Wonderful and easy going!!! Pericia did a great job in finding me a car. She listened and made my dream a reality!!! Nalley Honda-Union City is definitely the best place to go for a car!!! Thank you Nalley!!!! More

Purchase of a new Honda CR-V I recently purchased a new car via Costco Autosale program at Nalley Honda. A car purchase could be extremely stressful but this was the completely op I recently purchased a new car via Costco Autosale program at Nalley Honda. A car purchase could be extremely stressful but this was the completely opposite experience. The price was set and I just went over any additional accesories with the friendly and knowledgeable personnel. I reveived a great advice and service. The process was absolutely painless and I actually enjoyed it. More

It was good They are good, I liked the service I got. What else can I say.i will go back to them in the future to get a car for my grandson. They are good, I liked the service I got. What else can I say.i will go back to them in the future to get a car for my grandson. More

Supreme patience! It started off with Pericia being my dealer to becoming family! Every bit of the experience took patience but she was willing to work with me from beg It started off with Pericia being my dealer to becoming family! Every bit of the experience took patience but she was willing to work with me from beginning to end. It took 5 days to finish the deal because I kept bringing the wrong documents in but it worked out for the best! Now I have my Honda Fit and couldn't be happier! Also a special shoutout to Dre and Rashad for taking their time to help me through the process. Overall, I am thankful for the experience and recommend this dealership to anyone! Thanks! More

Avoid! Made an appointment on 2/15/18 during a Valenties Day Special that they had for an oil change, tire rotation and alignment on my 2006 Acura TL. Of cou Made an appointment on 2/15/18 during a Valenties Day Special that they had for an oil change, tire rotation and alignment on my 2006 Acura TL. Of course the services took forever but that's always the case at Nalley Union City. After driving the car for a week or so, I noticed that my car was pulling to the right very hard as well as the steering wheel moves when going at low speeds over any uneven terrain; this was never the case before. I read up online and the reason for this is caused by a poor alignment job. I wanted an alignment because it hadn't had one in a while and was slightly pulling to the left but I now have a worse alignment than I came in with and they never even bothered to rotate my tires! I didn't know what the before/after measurements were for the alignment as I was never given a printout of this at the time of service so I started emailing trying to get an answer. I emailed my "service advisor", Zahir, on March 22nd, no response, again on March 26th and finally got a response "this is a copy of your alignment" with a picture from his phone taken of a computer screen showing my alignment but he didn't answer any of my questions or offer any assistance. I emailed again on April 11th, no response, April 18th, no response, I started to get a bit perturbed. I "chatted" with someone on their site, told them my problems and was assured that a manager would contact me...nothing. I "chatted" again with someone on their site to the same conclusion. I messaged them on their Facebook account on April 18th and was told that someone would contact me to which I got nothing. I messaged AGAIN on Facebook on April 23rd and no one answered. I messaged again on Facebook on April 25th and was told that I would be contacted by a manager...crickets. I still have yet to be contacted by anyone after giving my phone number and email multiple times to different people and also calling the service center to no avail. My car is still pulling very hard to the right and the steering wheel still jerks to the left and right when going at low speeds over uneven terrain such as bumps or approaching a red light. I do not feel that this is safe to keep driving around and my tires are going to end up wearing unevenly. All I want is for them to put it back on the alignment rack and fix their mistakes. Is it too much to ask for a dealership to have knowledgeable service technicians, an honest staff and a manager who would actually handle the complaints filed by customers? Please avoid this place at all costs, you will end up getting ripped off and taken advantage of. There's plenty of other, honest, repair shops around town that will stand behind their work. More