Naples Nissan

After receiving an email saying my Nissan Pathfinder has some recalls , I decided to make the journey to Naples Nissan. Instead of telling me the recalls were complete, they decided to do a full inspection some recalls , I decided to make the journey to Naples Nissan. Instead of telling me the recalls were complete, they decided to do a full inspection and tell me what "they" wanted to fix. Never again will I go there. Set your Nissan free from them , don't let them empty your pocket. Dealer rating, 2. More

On or around August 25th, 2023, I had been telling Naples Nissan of their dishonest and disreputable practices of lying to and firing customers because they couldn't fix their brand-new cars and not s Naples Nissan of their dishonest and disreputable practices of lying to and firing customers because they couldn't fix their brand-new cars and not standing by their promises made when purchasing vehicles from their dealership. I was telling the public about my terrible experience that I had with the service manager, Joe Roberson, who would not work on my car unless I first took down negative comments regarding the finance manager whom I trusted to tell me which warranties I absolutely needed but he sold me ones that weren't necessary. I commented about his misguidance which resulted in my having to come back in and ask for refunds when I found out from my husband that in reality I didn't need warranties on a brand-new car. Joe Roberson made me take down those comments on cars.com. He is very large and intimidating to me. So, I did what he asked, but Joe failed to ops check my car before I left the building, and my car was still faulty. We engaged in a few text messages which resulted in my being fired from Naples Nissan and they refused to fix my car which I purchased from them. I continued my well-deserved social media campaign to inform the public of the dishonest and disreputable practices of Naples Nissan in Naples Florida. I also called the Consumer Affairs department and sent emails to the Board of Directors and all official channels I could find for Nissan, complaining about the dealership. I am sure they heard from some people about my complaints which probably made them mad. I argued on the phone with a couple of mean people at the office as well. They threatened that this was going to end with the phone calls although, I don't know how they thought they were going to end it. They were certainly tired of me. Then I made a mistake using freedom of speech which you can no longer do in the state of Florida. They got an email from me spouting off about the way the world is heading which is not towards God's intention of good. They had this email for several days and they passed it around the office with the message, "Any ideas?" to several of their staff, wondering what to do with me and how to get me to stop bothering them. The email had Baker Actionable wording in it. They could use that wording to get someone to come to my home and send me away to a hospital against my will. If they were so concerned with my well-being, why didn't they call 911 immediately? I checked and there was never any 911 call made on 9-2-2023, the date the email was printed and sent around the office. After the incarceration, I talked to Morgan Memmott on the phone, and she said she called Hans. Not Marco Island PD, not an officer, not Officer Schmid, but HANS. This clearly implied familiarity to me. She obviously knows Officer Hans Schmid personally. The two of them then colluded to have me BAKER ACTED against my will no matter what I said or did to explain myself about the email. And that is exactly what Hans Schmid did. Officer Schmid showed up at my house on September 5, 2023, three days after the email made its way around Naples Nissan for everyone to see and laugh at. He handcuffed me and took me to a hospital for 6 days. I was essentially xxxxx by Naples Nissan and Hans Schmid of the Marco Island PD. If they were so concerned with my well being, why didn't they call 911 on the day they received my email instead of sending it all over their office to laugh at the lady that was causing them so much trouble? More

I came in to get my brakes bled because I thought that was the problem with my truck. They called me a little bit later and told me no the problem was the brakes were bad and I needed rotors as well and was the problem with my truck. They called me a little bit later and told me no the problem was the brakes were bad and I needed rotors as well and then they gave me a list of seven other different things that had to be done. So I called back and said only do the front brakes cause all I can afford is about $500. So when I went to pick the truck up they had bled the lines anyway and we’re charging me $700 and not using common sense to know that I didn’t need them bled because it was the brakes not the lines so why do it? I know why, it was to charge me extra money because the sales person Kim is there in the service department to make money by doing services you don’t need then trying to justify it by saying that bleeding the lines was my primary concern. Yes, it was my primary concern until you told me what the real problem was brakes and rotors so why bleed the brakes? Sooo mad!!! More

Great sales team, horrible management, the will make waste your time without even considering how valuable ppl times is waste your time without even considering how valuable ppl times is More

Although the on line price was fair and the salesperson, Camillo, was very good once we got to actual purchase the sales manager began adding fees for a warranty I DID NOT want to purchase and a fee to reco Camillo, was very good once we got to actual purchase the sales manager began adding fees for a warranty I DID NOT want to purchase and a fee to recondition the car? I did like the car but these fees and warranty charges pushed the price to an unacceptable point. At this time I will not be purchasing the car an DO NOT recommend anyone purchase a used vehicle at this dealership More

I purchased a 2014 Buick Verano eight days ago. The salesman told me the price of the car was 9,000.00. When I signed my loan papers I saw that the price of the car was 13,600.00. The finance manag The salesman told me the price of the car was 9,000.00. When I signed my loan papers I saw that the price of the car was 13,600.00. The finance manager showed me the approvals of two banks, but said that the bank fees for those banks were kind of high and she is hoping to get an approval from another bank with better terms. Never the less my loan was approved and I gave them the down payment of a thousand dollars. Today they call me and tell that I need to come in to sign some new loan paperwork. When I get there the manager tells me "that they have to put me into another car, that the bank doesn't like the car that I'm in." They have me test drive a more expensive car that I do not like and tell me that's my only option. They told me to go home and come up with more money down to keep the car I have, and to be back in the morning at 11. I called my bank to ask them exactly why they did not approve me for the loan request and they said because it was for 16,800.00. I am calling my attorney first thing in the morning. I'm filing a complaint with the FTC, and BBB. I am so angry with this whole situation. This dealership needs to be held accountable for there fraudulent practices. More

I drove 3 hours to get to the dealership. The online ad shows $6000.00 over Kelly blue book. The trade in blue book of my truck is $29000.00, which means by their ad, I should have been offer The online ad shows $6000.00 over Kelly blue book. The trade in blue book of my truck is $29000.00, which means by their ad, I should have been offered $35000.00 for my truck. They offered me $19000.00! The online ad for the car that I was looking at was 28350.00. They told me the price of that car was $32850.00. Their ads are false and the their sales reps. Are pushy, rude and treat peoples like they are stupid!! The sales manager treated me with not respect at all!! I have purchase 25+ new cars in my life and have never been treated as bad as I was at this dealership!!! I will be posting this review on every social media platform that I can !! More