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Napleton Chevrolet St. Charles - Service Center

St. Charles, IL

4.2
99 Reviews

99 Reviews of Napleton Chevrolet St. Charles - Service Center

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May 13, 2025

Have dealt with the service department for many years and always happy with the work provided. More

by jimmyairco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Harrington
May 13, 2025 -

Napleton Chevrolet St. Charles responded

We are so happy that our Napleton Chevrolet St. Charles team delivered an excellent experience. Thank you, Jimmy!

May 08, 2025

Was able to track progress on my phone while I waited. I went in on a Wednesday morning and was finished early More

by jack081958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Napleton Chevrolet St. Charles responded

Jack, we're glad to hear that the tracking feature made your visit smooth and efficient at Napleton Chevrolet St. Charles! Thanks for sharing your experience with us!

May 08, 2025

Good service fast service and William was very helpful I will refer my friends to Napleton Chevy More

by cedricwade18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Rueschaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Napleton Chevrolet St. Charles responded

Cedric, thank you for sharing your five-star experience with William at Napleton Chevrolet St. Charles! We are happy to hear that our team was helpful.

May 08, 2025

Highly recommend Amanda and the mechanic Ron. They are dedicated to customer satisfaction. Great service, great attitudes. More

by rondoredo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Harrington, Ron ?
May 08, 2025 -

Napleton Chevrolet St. Charles responded

Thank you for the recommendation! We're delighted to hear that Amanda and Ron provided great service at Napleton Chevrolet St. Charles. Your satisfaction is our priority, and we appreciate your support!

May 07, 2025

I’m from Alabama visiting my daughter in Geneva and scheduled a service appointment at the closest dealer. I’ve owned Chevrolets for years and the experience at Napleton Chev was the most pleasant ever More

by donparton11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Roesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Service Advisor
May 07, 2025 -

donparton11 responded

Thanks Amanda ,Bill,Ted and Napleton Chevrolet for a great service experience on first service appointment ever at your dealership. I highly recommend this dealership’s friendly and professional staff.

May 01, 2025

The service department never disappoints! They are willing to work with me for a loaner car and repair my car within hours. More

by Rice.Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Roesner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Napleton Chevrolet St. Charles responded

Sandra, we're delighted to hear that our service department at Napleton Chevrolet St. Charles consistently meets your expectations! Thank you for sharing your experience with us.

April 17, 2025

Great job in service even though they were busy still took me in thank you bill in service More

by alexanderramos0611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Napleton Chevrolet St. Charles responded

Thank you for reviewing Napleton Chevrolet St. Charles! It was so kind of you to share your experience, Alexander!

April 11, 2025

Horrible experience with bringing my car (chevy) into the service department. I brought my vehicle in for a leak in the headliner. After 1 day they could not replicate the leak. We were surprised by that as More

by angie4560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Briant
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Roesner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanna Jackson
Apr 15, 2025 -

Napleton Chevrolet St. Charles responded

I'm truly sorry to hear about your experience with our service department, Angie. It's disappointing that we couldn't identify the leak and address your concerns effectively, leading you to seek assistance elsewhere. We strive for better communication and customer care, so I apologize if this was not reflected during your visit. Thank you for bringing this matter to our attention. If you'd like to discuss this further or have any other questions or concerns, please reach out directly to stcharlesfeedback@napleton.autos - Napleton Chevrolet St. Charles.

April 10, 2025

They were very helpful. They explained all problems that my vehicle had. Very polite I was impressed More

by Donnaknapp1106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Napleton Chevrolet St. Charles responded

We're delighted to hear that our team at Napleton Chevrolet St. Charles provided helpful and polite service while explaining your vehicle's issues. Thank you for sharing your experience, and we hope to assist you again in the future!

April 09, 2025

Our service experience was Pleasant. We are longtime customers of this Chevy dealer location and Napleton is doing us right by having people like Jeanne help us out with everything that More

by Traverser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Briant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanna Jackson
Apr 09, 2025 -

Napleton Chevrolet St. Charles responded

Thank you for your continued loyalty to Napleton Chevrolet St. Charles! We're delighted to hear that Jeanne provided excellent service and communication during your visit. We look forward to assisting with all your future vehicle needs!

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