Napleton Chevrolet St. Charles - Service Center

This dealership service department always makes an effort to get me in on my schedule. They always let me know if other scheduled work is needed, and all work is done in a professional manner. to get me in on my schedule. They always let me know if other scheduled work is needed, and all work is done in a professional manner. More

A mistake was made on my repair bill and the service department realized mistake and corrected right away. department realized mistake and corrected right away. More

Great service! Service department communicates what is being done and how to get the car fixed. Service department communicates what is being done and how to get the car fixed. More

I've been coming to what was Don McCue for a few years. General maintenance mostly. My oil changes were always around 65 or 75 dollars. Less if i had a coupon. To my surprise this time it was 100 bucks! I General maintenance mostly. My oil changes were always around 65 or 75 dollars. Less if i had a coupon. To my surprise this time it was 100 bucks! I was shocked and when I questioned the service manager he replied... "new owners, new price" then walked away. Additionally, I didn't realize it was Napleton until I got there. You have current email addresses of customers. Why not send out a general email telling everyone you're the new owners? Maybe supply a coupon for services. It's a shame. I always went out of my way to get to your dealership. But after this experience I'll probably go elsewhere. More

I had an appointment at 1 pm to get my oil changed. I expected a long wait and brought a book with me. Napleton got the job done fast and sent me on my way. I barely had time to read. I expected a long wait and brought a book with me. Napleton got the job done fast and sent me on my way. I barely had time to read. More

came if for oil change with coupon from prev dealer that was there and was told i can not use coupon was never notified that dealer changed THEIR COUPON SHOULD OF BEEN HONERED !!!!!!!!!! very over price was there and was told i can not use coupon was never notified that dealer changed THEIR COUPON SHOULD OF BEEN HONERED !!!!!!!!!! very over priced for oil change and will NEVER GO BACK !!!!!!!! More

Good experience over all. Quick service was done. Everyone was very polite. Will use Napleton Chevrolet again. Quick service was done. Everyone was very polite. Will use Napleton Chevrolet again. More

Very, very mad I was not able to get my FREE oil change. McCue Chevy gave to me when I purchased my recent auto. Thank God Bill in Service is still there. Talked to Mike, Manager who would not sway nor work McCue Chevy gave to me when I purchased my recent auto. Thank God Bill in Service is still there. Talked to Mike, Manager who would not sway nor work with me. I found him very unhelpful and as if I was bothering him. Believe me, I was fuming 😡 the whole time I was waiting for my car. More

Get your estimate in writing. Twice we were given estimates over the phone by Bill our service agent, and when we pick up our vehicle the total is two to three hundred dollars mo Twice we were given estimates over the phone by Bill our service agent, and when we pick up our vehicle the total is two to three hundred dollars more. The first time this happened the dealership was Don Mccue. We had paper work that shown what the agreed upon price was. The service manager apologized for the mistake and reimbursed the difference. Now that the dealership is Napleton, there is a new service manager named Omar. We brought the issue up with him, and he blamed us for the "miscommunication." The paperwork we received also didn't have any record of the agreed upon cost. Also when I asked where the keys were for our vehicle, Omar ignored us and walked away. We want to support local business but not be taken advantage of for it. More