Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Napleton Chevrolet St. Charles - Service Center
St. Charles, IL
125 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
125 Reviews of Napleton Chevrolet St. Charles - Service Center
Sort by
August 07, 2025
Amanda was very helpful with getting my truck serviced. She followed up multiple times to make sure the truck was being completed to my standards. She followed up multiple times to make sure the truck was being completed to my standards. More
by Rayray1017
August 01, 2025
I have no problem with the dealership they have always been great. no problem with them been great. no problem with them More
by castillotc6
Employees Worked With
July 11, 2025
The best I can describe my experience is with your sales service dept and I deal with Ted because I feel hi is interested in helping me receive the best Napleton has to offer very honest and forthright. Bob service dept and I deal with Ted because I feel hi is interested in helping me receive the best Napleton has to offer very honest and forthright. BobPerri More
by rmperri
Employees Worked With
July 09, 2025
Bill Briant is the reason I come to NAPLETON Chevrolet. Always has me in and out quickly and takes the time to explain needed repairs. Always has me in and out quickly and takes the time to explain needed repairs. More
by cguarise
Employees Worked With
July 09, 2025
Ted was great and communicated very well on the status of my vehicle and when it would be completed etc. my vehicle and when it would be completed etc. More
by Vraimondi63
Employees Worked With
July 03, 2025
My Chev Bolt was not working. The dealership had a mechanic check over my batteries and found the 12 volt battery was bad. They replaced the battery, which cost me $450.00. Found The dealership had a mechanic check over my batteries and found the 12 volt battery was bad. They replaced the battery, which cost me $450.00. Found that to be lots more then I thought it would be, but my Bolt is back in full running condition. More
by nhanse2
June 30, 2025
The service department is outstanding, they always go above and beyond to accommodate me. I enjoy scheduling my service calls online and the communication that is received back. above and beyond to accommodate me. I enjoy scheduling my service calls online and the communication that is received back. More
by Rice.Sandra
June 20, 2025
Setting up a service appointment was a challenge. Their phone system said I could make an appointment online, but their website doesn't have an appointment scheduler. I asked for an appointment in th Their phone system said I could make an appointment online, but their website doesn't have an appointment scheduler. I asked for an appointment in their online chat, but that got me connected with someone in sales. When I said I wanted service, not sales, I was told to call for an appointment. After a couple of days, I finally got an appointment. The dashboard light I was seeing required a replacement part. The part was shipped quickly, and they dropped me off at home and picked me up when the work was done. Overall, the service was a good experience, but the dealership's website and communication could use some work. More
by megavolt
Employees Worked With
Amanda was my service representative, and she did a good job
