Napleton Clermont Chrysler Jeep Dodge

My husband and I were talking to the dealership about a dodge ram sport and made an appointment to see it, on Saturday morning we went on to show our daughter and then we realized the truck was sold. We we dodge ram sport and made an appointment to see it, on Saturday morning we went on to show our daughter and then we realized the truck was sold. We were never notified about it selling. Prior to finding out it was sold we did their preapproval process and were told that it was a soft credit check but while my husband was talking to Mike from Kissimmee we both got notifications of a hard inquiry on our credit report. Fast forward to today (Monday) we called and said we are on our way to look at another vehicle a Dodge RamLaramie that was on their Clermont lot, we got there and test drove the vehicle and started the paperwork to buy it. While they got our trade in appraised and information we were then notified that the truck was sold. This happened while we were in the office buying the truck. They allowed someone online to buy it out from under us. We drove 1.5 hours and took off work to get this vehicle. The only thing we were told was “sorry”. This dealership does not care about their customers. They simple will see a vehicle out from under you! Avoid this dealership! More

Maria in service was terrific, she took care of my needs and went the extra mile and went the extra mile More

Went to trade in my Chevy, Courtney was very personable and professional regarding my needs. I will diffently use her again in the future.. thank you lynn and professional regarding my needs. I will diffently use her again in the future.. thank you lynn More

I would like to say an special thank to Tom Russo and Mr. James at Napleton Dodge dealership in Clermont on Highway 50, because he took his time and patience to figure it out how to install the stem valve in James at Napleton Dodge dealership in Clermont on Highway 50, because he took his time and patience to figure it out how to install the stem valve in my dually pickup truck 3500 I am a wheelchair vet and is no very easy for me to fix those thing by my self alone. Those valves is not plug and play it takes time and professional experience like Mr. James has to properly install those stem valves. Dodge Ram the manufacturer did not make easy at all when make this stem valves, But Mr. James fixed it all. Thanks again Napleton Dodge dealer for having a professional guy like Mr. James More

Jared Brochok is most informative and helpful. While we waited for our Alfa Romeo to be service, he kept us updated. Thank you very much for your attention to details, Jared!! While we waited for our Alfa Romeo to be service, he kept us updated. Thank you very much for your attention to details, Jared!! More

Sales department was great. Service department is awful. I made an appointment over the phone to have my U Connect device updated. Over the phone, the rep asked me if I would be Service department is awful. I made an appointment over the phone to have my U Connect device updated. Over the phone, the rep asked me if I would be dropping the car off or waiting on the car. I specifically told her I’d be waiting. I get to my appointment and was told I had to leave it for 24 to 48 hours. Okay, if that’s the policy, I get that, but when I made the appointment that information was not provided. Aside from that, a software glad on a U Connect is a 15 minute process. I live an hour away, so this was a major inconvenience. I talked to the service manager and have never encountered a ruder individual in a customer service position. Needless to say, they have lost a customer for life. Back to Bill Bryan Dodge where they are up front about service expectations and always polite. More

good price for a brand new car. no games with add on fees besides doc, plates and title and taxes. no games with add on fees besides doc, plates and title and taxes. More

This is my 3rd car with Napleton. Service and attention is always world class. Make sure to ask for Roman. He will patiently listen to your needs and will go the extra mile to make su Service and attention is always world class. Make sure to ask for Roman. He will patiently listen to your needs and will go the extra mile to make sure you are 100% satisfied and above all saving money. I was set on an used 2022 Jeep Wagoneer but the he was able to accommodate a brand new unit for a similar payment without any financial trick. Very honest dealership and very professional staff. Roman is your man! More