Napleton Clermont Chrysler Jeep Dodge

I never thought I would say this about a car dealership but it's actually fun going to Napleton Dodge Clermont. Their service department is tops in my book -- I can't recommend them highly enough. but it's actually fun going to Napleton Dodge Clermont. Their service department is tops in my book -- I can't recommend them highly enough. More

Rick was great very helpful he has a great personality very easy to talk to, made sure my truck was done on time found out some info for my wife's jeep will come back because of the service he gave me. T very easy to talk to, made sure my truck was done on time found out some info for my wife's jeep will come back because of the service he gave me. Thanks Rick for being helpful More

I went in to have my oil change 7 months after purchasing I went in to have my oil change 7 months after purchasing my Titan truck. I had only put 15,000 miles on my truck. Tom called and found out that I went in to have my oil change 7 months after purchasing my Titan truck. I had only put 15,000 miles on my truck. Tom called and found out that an oil change was required after 6 months, with one month leeway. He was very polite and helpful to deal with. My thanks to Tom for all his help. More

The service was good, and I am glad that groupon had this coupon for four oil changes for $49. That's a value that can not be beat. I also love the Chrylers 300 and will be looking at it in the next two ye coupon for four oil changes for $49. That's a value that can not be beat. I also love the Chrylers 300 and will be looking at it in the next two years. More

Great service. Work and price were are promised over the phone. Would return for future service work on my vehicle. Best price on tires after calling several dealers and tire shops. phone. Would return for future service work on my vehicle. Best price on tires after calling several dealers and tire shops. More

We went to get an oil change because I bought a special through Groupon.com for $49 for 4 oil changes. Everything was fine. We were advised that they recommended that we replace the air filter as well as i through Groupon.com for $49 for 4 oil changes. Everything was fine. We were advised that they recommended that we replace the air filter as well as informed us of one of our tires having some wear and tear. We left the dealership and about 45 min to an hour later we received a call from your service department informing us that you guys forgot to put back our air filter. At this time we were not nearby and were unable to stop back by the dealer to pick it up. We were extremely shocked and concerned that this was overlooked and now we had to take time out to return and pick this up. We had never had this problem anywhere else ever. We decided to stop in briefly today and pick it up. When I came in the rep that assisted me,Stephanie Ramnauth greeted me and remembered who I was and had my filter ready for pick up. I then, asked her if there was any way we could find out about getting a refund for what we paid through Groupon for this deal because we were unhappy with what had taken place and felt uneasy about bringing our vehicle again since this has never happened elsewhere. She was very non chalant and just said no that it could not be refunded. I told her that we were not satisfied because of what happened. She said, yeah I know, sorry about that, it's just that they had a lot of things going on and just forgot to put it back. She was not at all apologetic and seemed to be unmoved about the situation. I told her that it still should not have happened. Then she said that what happened was that the technicians removed our air filter, since it needed to be replaced and put in a new one. This was all done before we were informed of what was being suggested. Once we declined to have it replaced, the new one was removed and the old one was never placed back. I told her that this wasn't an excuse because the filter should have never been replaced without our consent. Her response?...."yea" She did not try to appease the situation, call someone to see what could be done to help us with our request, since we were not satisfied. She did not display any signs of remorse or of wanting to go out of her way to help us. Her demeanor was that she was just there doing her job. We regret having purchased this deal and now we are stuck coming here for at least another 6 months. More

Brought my vehicle in for an oil change. I was not sure if I still had a "free" one left or not. Stephanie, was very friendly and effecient. Took my info, filled out the paperwork and did a walk around of if I still had a "free" one left or not. Stephanie, was very friendly and effecient. Took my info, filled out the paperwork and did a walk around of my car. As I was sitting in the waiting room, she informed me I did have one left, so the service would be free. She later asked me to come to the counter to look at my air filter, which needed to be replaced. Very friendly, no pressure and communication was great. I was out the door in 30 minutes despite no appointment and the extra work. More

I was very pleased to be greated at my car by Mike. He filled out the paper work, sent me to the waiting area and kept me posted on recomendations for further service I may need down the road. My oil cha filled out the paper work, sent me to the waiting area and kept me posted on recomendations for further service I may need down the road. My oil change was fast and I was on the road to my next appointment. Good job!! More

We thought that we were going to leave the car overnight for an oil change the next day as we arrived after 6pm but she exceeded our expectations. We had the oil cahnge done before 7:15pm!!! Great and effi for an oil change the next day as we arrived after 6pm but she exceeded our expectations. We had the oil cahnge done before 7:15pm!!! Great and efficient service. Thanks Stephanie!!! More

I recieve excellant service from Tom Russo at Napleton Dodge in Clermont. He always gets my car in quickly and pays close attention to details to ensure that my vehicle is excellant working order when I Dodge in Clermont. He always gets my car in quickly and pays close attention to details to ensure that my vehicle is excellant working order when I leave. More