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Napleton Downtown Hyundai

Chicago, IL

4.6
53 Reviews

2700 S Michigan Ave

Chicago, IL

60616

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Showing 53 reviews

July 29, 2025

Andrell was the best. He was professional, polite, and knowledgeable. I would highly recommend. I am very happy with my purchase. More

by Kelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrell, Ray Baylock, Michael Zelko
Jul 29, 2025 -

Napleton Downtown Hyundai responded

Kelly, we’re glad to hear you had such a positive experience with Andrell at Napleton Downtown Hyundai! Congratulations on your new purchase and thank you for choosing us!

July 29, 2025

My purchase of my 2025 Hyundai Santa Fe Calligraphy was a easy process. Allen Washington gets a Standing 👏 👏 👏 More

by donj1904
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Washington
July 29, 2025

I love taking my car to NAPLETON Downtown Hyundai because the workers there are always professional and willing to help. Sandra is always friendly and knowledgeable with what’s going on with my vehicle, she More

by catherinegillespie927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I haven’t worked with any of them in the sales department since 2016 when I purchased my vehicle.
Jul 30, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your thoughtful review, Catherine! It's wonderful to know Sandra and Joey have provided such excellent service and made you feel well taken care of. Your feedback means a lot to our team at Napleton Downtown Hyundai. We appreciate your trust and look forward to serving you again! Safe travels!

July 28, 2025

Not only did I get a great deal , but the service department has been super over the years. Sandra is wonderful, her and the rest of the team have made my experience a most pleasurable one … will mos More

by Starrider630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra cordons
Jul 29, 2025 -

Napleton Downtown Hyundai responded

We are grateful for your continued trust in our service department, and so glad you had such a great experience with Sandra. We look forward to working with you again down the road here at Napleton Downtown Hyundai! Safe travels!

July 24, 2025

Fast service on my tire repairing a small leak. Had low tire pressure came in and got it fixed. More

by 2020Tucson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel
Jul 25, 2025 -

Napleton Downtown Hyundai responded

Thank you for the great review. We look forward to seeing you again at Napleton Downtown Hyundai!

July 18, 2025

Sandra a service advisor for Hyundai and is amazing. She always makes sure my car is done right!! Sandra is the reason I continue to go there. More

by LISA WRIGHTSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Jul 21, 2025 -

Napleton Downtown Hyundai responded

It's feedback like this that validates everything we strive for! Thank you for supporting Napleton Downtown Hyundai and highlighting Sandra's great work - we look forward to seeing you next time!

July 14, 2025

Carlos in service dept n Jim service mgr always have respectful, courteous customer greetings and ALWAYS when I ah e car issues/appts are proactive , transparent in explaining car issues and repair opti More

by ran.enzyme_7t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos , Ray Baylock
Jul 18, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your experience with Carlos and Jim in our service department. We're glad to hear that their professionalism and transparency have made a positive impact on your visits, especially during challenging times. If there's anything else we can do to enhance your experience further, please reach out directly to chicagofeedback@napleton.autos at Napleton Downtown Chicago.

July 10, 2025

They were very knowledgeable about my service especially Sandra in hyundai service department really goes the extra step for the customer very on top the different situation I an very THANKFUL that she More

by dmraschke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra in service I rate her a 5
Jul 10, 2025 -

Napleton Downtown Hyundai responded

Thank you for your business and your review! It is gratifying to hear that Sandra took such great care of you and made your visit go so smoothly. We look forward to seeing you next time at Napleton Downtown Hyundai!

July 10, 2025

Carlos assisted me from the minute I came in & till I left! Outstanding professional service & reassuring as well. More

by joreidy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Baylock, Michael Zelko
Jul 10, 2025 -

Napleton Downtown Hyundai responded

Joreidy, your feedback means the world to us! Thank you for choosing Napleton Downtown Hyundai and for sharing your experience with Carlos.

June 24, 2025

Glad to see they're bringing back good customer service. They had lost it previously . More

by Brown.deborah424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Jun 24, 2025 -

Napleton Downtown Hyundai responded

We are thrilled that our customer service has improved at Napleton Downtown Hyundai! Thanks for sharing and leaving us a review.

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