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Napleton Downtown Hyundai

Chicago, IL

4.7
118 Reviews

2700 S Michigan Ave

Chicago, IL

60616

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Showing 118 reviews

January 31, 2026

I actually like the service I didn’t have an appointment so I did a drive up. They told me how long it took and they was right. The person that took care of me was so polite actually, everybody there was re More

by Sebrinarobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevon took care of me. He was so polite., Ray Baylock, Michael Zelko, Hillary Fields
Feb 02, 2026 -

Napleton Downtown Hyundai responded

We're delighted to hear you had a smooth experience at Napleton Downtown Hyundai! We look forward to serving you again soon, Sebrina.

January 30, 2026

Car drives wonderfully. Great service department fast friendly and efficient. I was in and out fast and the coffee and the waiting area was good too More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 30, 2026 -

Napleton Downtown Hyundai responded

Thanks for the awesome review, Pat! We’re happy to hear you had a five-star experience with our Service Team. We can’t wait to welcome you back to Napleton Downtown Hyundai.

January 30, 2026

The car runs beautifully. Great service department. They recommend fixes that are necessary. They are fast and efficient and friendly More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 02, 2026 -

Napleton Downtown Hyundai responded

Hi Pat, thanks for sharing your stellar review of our Service Department! We are thrilled you're pleased with our efficient and friendly care. See you next time at Napleton Downtown Hyundai!

January 29, 2026

Staff communicated well with us regarding the vehicle and the results of the evaluation that was completed. More

by kboyle062891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 29, 2026 -

Napleton Downtown Hyundai responded

Thank you for sharing your positive feedback about our team! We are happy to hear about your experience and we hope to see you again at Napleton Downtown Hyundai.

January 29, 2026

Sandra at Napleton downtown was pleasant and thorough. She saw to it that my wait time was minimal. More

by ajpgrew
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra in Service
Jan 30, 2026 -

Napleton Downtown Hyundai responded

Thank you for leaving Napleton Downtown Hyundai your positive feedback! It's awesome to hear you were in great hands with Sandra.

January 27, 2026

It was a pleasure working with Yancy Stewart during our purchase process. He was kind, patient , considerate and we never felt pressured. He answered all questions and would go and seek out the response if More

by SBR
Recommend Dealer
Yes
Employees Worked With
Yancy Stewart
Jan 27, 2026 -

Napleton Downtown Hyundai responded

We’re so pleased to hear you had a stress-free experience with Yancy! Thank you for choosing Napleton Downtown Hyundai and for sharing your feedback.

January 21, 2026

I've never experienced a problem when having my car serviced. Staff is friendly and professional. More

by Aldeda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos/service department
Jan 22, 2026 -

Napleton Downtown Hyundai responded

Thank you for sharing your positive experience with Napleton Downtown Hyundai, Aldeda!

January 20, 2026

This was our second purchase from Napleton and our first at the Downtown location. We had a great experience! We worked with Karlos, Brian and Ron. There was no pressure - just great customer service each More

by trosinia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karlos Karas - Sales Dept, Brian Appelhans - Sales Manager
Jan 20, 2026 -

Napleton Downtown Hyundai responded

Thank you for your repeat business and for sharing your experience with Karlos, Brian, and Ron! We're delighted you felt no pressure and got just what you needed. Enjoy your new vehicle! See you next time at Napleton Downtown Hyundai!

January 16, 2026

Anthony was great, he was communicative and transparent on pricing and additional services needed. I truly felt like he was looking out for me which I totally appreciate! More

by rangiem02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Baylock, Michael Zelko
Jan 19, 2026 -

Napleton Downtown Hyundai responded

Thank you for sharing your experience with Anthony! It's great to hear you felt in good hands from start to finish. - The Napleton Downtown Hyundai Team

January 14, 2026

Carlos was a good service helper. He made sure things were taken care of in a timely fashion with car. More

by JoJo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 15, 2026 -

Napleton Downtown Hyundai responded

Hi JoJo, we're happy to hear Carlos provided helpful and timely service. Thank you for choosing Napleton Downtown Hyundai!

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