Back

Napleton Downtown Hyundai

Chicago, IL

4.7
123 Reviews

2700 S Michigan Ave

Chicago, IL

60616

Directions

By Type

Showing 123 reviews

March 06, 2026

Very well organized, associates were friendly and explained problems that needed to be taken care of andvthevrepairs were done in a timely manner as promised by the associate. Kevin was my person on More

by pinnacle33da
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
February 19, 2026

Anthony was very gracious. My new tire had arrived, and he got it put on so I could go on my way!! More

by Ynb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Feb 19, 2026 -

Napleton Downtown Hyundai responded

We are glad to hear that Anthony provided excellent service. Thanks for choosing Napleton Downtown Hyundai!

February 12, 2026

As a first time Hyundai owner and service center customer this location resolved two issues with my new vehicle quickly, The service advisors were extremely helpful and made the entire visit a pleas More

by Padams76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos & Kevin
Feb 13, 2026 -

Napleton Downtown Hyundai responded

Thank you for choosing Napleton Downtown Hyundai and sharing your feedback. We are happy to hear that our Service Team resolved your issues quickly and made your entire visit pleasant. We look forward to seeing you in the future! Enjoy your new ride!

February 10, 2026

Took a little while but they did a good job and car was clean when it came out. It's a minor thing but the service where they text you updates would not let me reply. However I was able to use the website More

by Nikorasu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Feb 11, 2026 -

Napleton Downtown Hyundai responded

We're happy to hear the team did a thorough job and returned your car in top shape! Your feedback about the messaging system is invaluable, and we'll absolutely take it into consideration as we continue to improve. Thank you for choosing Napleton Downtown Hyundai!

February 04, 2026

No wait time and quick service, I also got car wash which was cool. My car had recall, as the parts were back ordered, they ordered the parts and assured they will call me back once the parts are available. More

by Rajkumar Patil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Feb 04, 2026 -

Napleton Downtown Hyundai responded

Hi Rajkumar, we're pleased to hear about your quick and efficient service with us at Napleton Downtown Hyundai. We look forward to helping you again once your parts are in. Thank you for your feedback!

January 31, 2026

I actually like the service I didn’t have an appointment so I did a drive up. They told me how long it took and they was right. The person that took care of me was so polite actually, everybody there was re More

by Sebrinarobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevon took care of me. He was so polite., Ray Baylock, Michael Zelko, Hillary Fields
Feb 02, 2026 -

Napleton Downtown Hyundai responded

We're delighted to hear you had a smooth experience at Napleton Downtown Hyundai! We look forward to serving you again soon, Sebrina.

January 30, 2026

Car drives wonderfully. Great service department fast friendly and efficient. I was in and out fast and the coffee and the waiting area was good too More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 30, 2026 -

Napleton Downtown Hyundai responded

Thanks for the awesome review, Pat! We’re happy to hear you had a five-star experience with our Service Team. We can’t wait to welcome you back to Napleton Downtown Hyundai.

January 30, 2026

The car runs beautifully. Great service department. They recommend fixes that are necessary. They are fast and efficient and friendly More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 02, 2026 -

Napleton Downtown Hyundai responded

Hi Pat, thanks for sharing your stellar review of our Service Department! We are thrilled you're pleased with our efficient and friendly care. See you next time at Napleton Downtown Hyundai!

January 29, 2026

Staff communicated well with us regarding the vehicle and the results of the evaluation that was completed. More

by kboyle062891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Jan 29, 2026 -

Napleton Downtown Hyundai responded

Thank you for sharing your positive feedback about our team! We are happy to hear about your experience and we hope to see you again at Napleton Downtown Hyundai.

January 29, 2026

Sandra at Napleton downtown was pleasant and thorough. She saw to it that my wait time was minimal. More

by ajpgrew
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra in Service
Jan 30, 2026 -

Napleton Downtown Hyundai responded

Thank you for leaving Napleton Downtown Hyundai your positive feedback! It's awesome to hear you were in great hands with Sandra.

1
...