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Napleton Downtown Hyundai

Chicago, IL

Overview
Reviews
Vehicles
4.7
26 Reviews
Call Dealership (872) 225-3620

2700 S Michigan Ave

Chicago, IL

60616

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Showing 26 reviews

May 04, 2025

Sandra was more than excellent about her customer service! super atention and also explanation about everything was so good! More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Cardona
Report | Print
May 05, 2025 -

Napleton Downtown Hyundai responded

We're delighted to hear that Sandra provided you with excellent customer service at Napleton Downtown Hyundai, Oscar! Thank you for sharing your experience, and we're glad everything was explained so well.

April 28, 2025

I was quoted a time but they were done before. My only complaint was that it was cold in the waiting area. More

by keshawashington1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Apr 29, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your experience with us at Napleton Downtown Hyundai! We're glad to hear the service was completed ahead of schedule, and we appreciate your feedback about the waiting area. We'll work on making it more comfortable for future visits.

April 27, 2025

Service was good but I usually get the detailed paperwork that says what was done and what is needed for maintenance. I did not get that this time. Also I was disappointed that they now charge a 3% fee to pa More

by My3craftykids
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept manny diaz
Report | Print
Apr 29, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your feedback with us. At Napleton Downtown Hyundai, we strive to provide clear communication and transparency in our services, so we're sorry to hear about the missing paperwork and credit card fee concern. We'll make sure this is addressed moving forward—your input helps us improve!

April 25, 2025

Well they was very courtesy and professional and they took care of my needs very quickly and I was on my way More

by dcarter1055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Baylock, Michael Zelko
Report | Print
Apr 25, 2025 -

Napleton Downtown Hyundai responded

We're delighted to hear that our team at Napleton Downtown Hyundai provided courteous and professional service, ensuring a quick and efficient experience for you. Thanks for choosing us!

April 21, 2025

I received prompt response from the service team member who advised me on my situation and they immediately responded to solving my problem. More

by geraldpayne85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Report | Print
Apr 22, 2025 -

Napleton Downtown Hyundai responded

Gerald, we're delighted to hear that our service team at Napleton Downtown Hyundai was able to assist you promptly and effectively. Thank you for sharing your experience!

Apr 22, 2025 -

geraldpayne85 responded

The service agent always responds to you immediately when you come in for service on your vehicle. She takes time to fully understand your situation and provides you with the necessary information for service. She always has a pleasant attitude to rectify your problems.

April 19, 2025

Carlos was very professional & a good communicator. The work is always consistent. All information about the car is provided. More

by mtrailov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Apr 21, 2025 -

Napleton Downtown Hyundai responded

We're delighted to hear that Carlos provided you with professional and consistent service at Napleton Downtown Hyundai. Thank you for sharing your experience!

April 18, 2025

Very positive experience when dealing with Napleton and Sandra is the best, always going above and beyond in making sure as customers we’re well taken care of, especially since we are senior citizens More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Cardona
Report | Print
Apr 18, 2025 -

Napleton Downtown Hyundai responded

Barbara, it's wonderful to hear that Sandra provided such attentive service at Napleton Downtown Hyundai. We appreciate your kind words and are delighted you had a positive experience with us!

April 13, 2025

My experience was great, Manuel greet us with a welcoming smile and helped us right away . More

by veropolo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The employee that wash my suv was very friendly too., Ray Baylock, Michael Zelko
Report | Print
Apr 14, 2025 -

Napleton Downtown Hyundai responded

Thanks for leaving Napleton Downtown Hyundai a five-star review! We are thrilled that Manuel was welcoming and helpful. v

April 09, 2025

Hands down the best Dealership i have been to. .. if you go ask for Allen he get you right the 1st Time... More

by AmberRoper28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen
Report | Print
Apr 09, 2025 -

Napleton Downtown Hyundai responded

We're delighted to hear that Allen made your experience at Napleton Downtown Hyundai exceptional! Thank you for the fantastic feedback, and we hope to see you again in the future.

April 08, 2025

The service was quick and professionally done. The staff was nice and professional. I recommend them. More

by RR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Apr 08, 2025 -

Napleton Downtown Hyundai responded

Thank you for recommending Napleton Downtown Hyundai! We're delighted to hear that our team provided quick and professional service. We appreciate your support and look forward to serving you again!

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