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Napleton Downtown Hyundai

Chicago, IL

4.7
123 Reviews

2700 S Michigan Ave

Chicago, IL

60616

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Showing 123 reviews

January 27, 2026

It was a pleasure working with Yancy Stewart during our purchase process. He was kind, patient , considerate and we never felt pressured. He answered all questions and would go and seek out the response if More

by SBR
Recommend Dealer
Yes
Employees Worked With
Yancy Stewart
Jan 27, 2026 -

Napleton Downtown Hyundai responded

We’re so pleased to hear you had a stress-free experience with Yancy! Thank you for choosing Napleton Downtown Hyundai and for sharing your feedback.

January 21, 2026

I've never experienced a problem when having my car serviced. Staff is friendly and professional. More

by Aldeda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos/service department
Jan 22, 2026 -

Napleton Downtown Hyundai responded

Thank you for sharing your positive experience with Napleton Downtown Hyundai, Aldeda!

January 20, 2026

This was our second purchase from Napleton and our first at the Downtown location. We had a great experience! We worked with Karlos, Brian and Ron. There was no pressure - just great customer service each More

by trosinia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karlos Karas - Sales Dept, Brian Appelhans - Sales Manager
Jan 20, 2026 -

Napleton Downtown Hyundai responded

Thank you for your repeat business and for sharing your experience with Karlos, Brian, and Ron! We're delighted you felt no pressure and got just what you needed. Enjoy your new vehicle! See you next time at Napleton Downtown Hyundai!

January 16, 2026

Anthony was great, he was communicative and transparent on pricing and additional services needed. I truly felt like he was looking out for me which I totally appreciate! More

by rangiem02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Baylock, Michael Zelko
Jan 19, 2026 -

Napleton Downtown Hyundai responded

Thank you for sharing your experience with Anthony! It's great to hear you felt in good hands from start to finish. - The Napleton Downtown Hyundai Team

January 14, 2026

Carlos was a good service helper. He made sure things were taken care of in a timely fashion with car. More

by JoJo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jan 15, 2026 -

Napleton Downtown Hyundai responded

Hi JoJo, we're happy to hear Carlos provided helpful and timely service. Thank you for choosing Napleton Downtown Hyundai!

January 13, 2026

was able to get the necessary service done in a reasonable amount of time. Was recommended a service that was appropriate for the miles driven. More

by sunmokk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
anthony
Jan 13, 2026 -

Napleton Downtown Hyundai responded

Thank you for your feedback! We’re pleased our team made the right service recommendations and got everything done promptly. See you next time at Napleton Downtown Hyundai!

January 13, 2026

Simple yet Excellent service, quick explained well communication effective. Service completed fast. I picked up car later that experience was well also. More

by amackey38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Coyoc
Jan 14, 2026 -

Napleton Downtown Hyundai responded

Thank you for your feedback! We are happy to hear that the Napleton Downtown Hyundai Service Department kept you updated and completed the work efficiently!

January 10, 2026

Since Ms. Sandra started receiving and assisting me with my Hyundai Tucson, I have felt very confident thanks to her kindness, clarity, and attentiveness. More

by jramirezm2370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Cardona
Jan 12, 2026 -

Napleton Downtown Hyundai responded

It makes us happy to hear that Sandra has been a great support to you and your Tucson! Thank you for choosing Napleton Downtown Hyundai and sharing your feedback with us!

January 09, 2026

Easy to schedule, quick to communicate. Efficient and Anthony was professional and very courteous. Overall, no problems with service and would come back More

by NMH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in service
Jan 12, 2026 -

Napleton Downtown Hyundai responded

Thank you for sharing your experience with Anthony and the team! We look forward to welcoming you back to Napleton Downtown Hyundai.

January 07, 2026

Sandra, the writer did a fantastic job Ruben who is the mechanic did a fantastic job clean and fantastic More

by Roseann Mostacchio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra and Ruben the mechanic, Ray Baylock, Michael Zelko
Jan 08, 2026 -

Napleton Downtown Hyundai responded

Hi Roseann, thank you for sharing your experience with Sandra and Ruben! We're happy to hear they did such a fantastic job. See you next time at Napleton Downtown Hyundai!

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