Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Napleton Downtown Hyundai

Chicago, IL

Overview
Reviews
Vehicles
4.6
40 Reviews
Call Dealership (872) 225-3620

2700 S Michigan Ave

Chicago, IL

60616

Directions

By Type

Showing 40 reviews

May 30, 2025

I give 5 stars because Sandra always takes care of me and my car with as minimal hassle as possible - and she’s been there a long time which isn’t common in this business. More

by Deevorse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Report | Print
Jun 02, 2025 -

Napleton Downtown Hyundai responded

Deevorse, it's fantastic to hear that Sandra consistently provides you with hassle-free service at Napleton Downtown Hyundai. We appreciate your loyalty and look forward to continuing to serve you!

Jun 02, 2025 -

Napleton Downtown Hyundai responded

It's fantastic to hear that Sandra consistently provides you with hassle-free service at Napleton Downtown Hyundai. We appreciate your loyalty and look forward to continuing to serve you!

May 23, 2025

Carlos is outstanding. He took care of me in timely manner. Keep up good work. More

by melody10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos, Ray Baylock
Report | Print
May 23, 2025 -

Napleton Downtown Hyundai responded

Melody, we appreciate the fantastic review of Carlos at Napleton Downtown Hyundai!

May 17, 2025

The dealership is conveniently located. The people are friendly and I feel comfortable at this location. More

by Grantlen_t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Report | Print
May 19, 2025 -

Napleton Downtown Hyundai responded

Grantlen, we're delighted to hear that you find Napleton Downtown Hyundai convenient and welcoming. Thanks for sharing your experience with us!

May 07, 2025

Great service, efficient and in time. Very helpful team, comfortable waiting area with good coffee. More

by Nia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
May 07, 2025 -

Napleton Downtown Hyundai responded

Nia, it means so much to us to see your review! Thanks from the team at Napleton Downtown Hyundai.

May 04, 2025

Sandra was more than excellent about her customer service! super atention and also explanation about everything was so good! More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra Cardona
Report | Print
May 05, 2025 -

Napleton Downtown Hyundai responded

We're delighted to hear that Sandra provided you with excellent customer service at Napleton Downtown Hyundai, Oscar! Thank you for sharing your experience, and we're glad everything was explained so well.

April 28, 2025

I was quoted a time but they were done before. My only complaint was that it was cold in the waiting area. More

by keshawashington1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Apr 29, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your experience with us at Napleton Downtown Hyundai! We're glad to hear the service was completed ahead of schedule, and we appreciate your feedback about the waiting area. We'll work on making it more comfortable for future visits.

April 27, 2025

Service was good but I usually get the detailed paperwork that says what was done and what is needed for maintenance. I did not get that this time. Also I was disappointed that they now charge a 3% fee to pa More

by My3craftykids
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept manny diaz
Report | Print
Apr 29, 2025 -

Napleton Downtown Hyundai responded

Thank you for sharing your feedback with us. At Napleton Downtown Hyundai, we strive to provide clear communication and transparency in our services, so we're sorry to hear about the missing paperwork and credit card fee concern. We'll make sure this is addressed moving forward—your input helps us improve!

April 25, 2025

Well they was very courtesy and professional and they took care of my needs very quickly and I was on my way More

by dcarter1055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Baylock, Michael Zelko
Report | Print
Apr 25, 2025 -

Napleton Downtown Hyundai responded

We're delighted to hear that our team at Napleton Downtown Hyundai provided courteous and professional service, ensuring a quick and efficient experience for you. Thanks for choosing us!

April 21, 2025

I received prompt response from the service team member who advised me on my situation and they immediately responded to solving my problem. More

by geraldpayne85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Report | Print
Apr 22, 2025 -

Napleton Downtown Hyundai responded

Gerald, we're delighted to hear that our service team at Napleton Downtown Hyundai was able to assist you promptly and effectively. Thank you for sharing your experience!

Apr 22, 2025 -

geraldpayne85 responded

The service agent always responds to you immediately when you come in for service on your vehicle. She takes time to fully understand your situation and provides you with the necessary information for service. She always has a pleasant attitude to rectify your problems.

April 19, 2025

Carlos was very professional & a good communicator. The work is always consistent. All information about the car is provided. More

by mtrailov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Apr 21, 2025 -

Napleton Downtown Hyundai responded

We're delighted to hear that Carlos provided you with professional and consistent service at Napleton Downtown Hyundai. Thank you for sharing your experience!

1
2
3
4