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Napleton Downtown Hyundai

Chicago, IL

4.6
73 Reviews

2700 S Michigan Ave

Chicago, IL

60616

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Showing 73 reviews

August 16, 2025

I scheduled an appointment, from the time I arrived until I was done with service it was a good atmosphere..only wished they had a tv in the waiting area More

by Mrs Simmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel
Aug 19, 2025 -

Napleton Downtown Hyundai responded

Mrs. Simmons, thank you for the 5-star feedback! We appreciate your business, and we hope to see you again at Napleton Downtown Hyundai.

August 12, 2025

Professional, helpful staff and a clean f. acility. The pricing is outrageously high. They do very good work. More

by notren999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manel
Aug 13, 2025 -

Napleton Downtown Hyundai responded

We truly appreciate your feedback about our team and facility at Napleton Downtown Hyundai. We understand pricing can be a concern and would be happy to discuss this further at any time. Thank you for your business!

August 09, 2025

My car wouldn’t start in my garage tried jumping it without a van had it towed to Napleton where it was diagnosed and found that it needed a new battery. Everything else was fine. More

by bakerfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra service representative
Aug 12, 2025 -

Napleton Downtown Hyundai responded

We are so glad that we could help! Thank you for your business and for choosing Napleton Downtown Hyundai. See you next time!

August 09, 2025

Manuel was extremely pleasant, funny and professional. Unfortunately, someone went inside my glove compartment. Items from my glove compartment were left on the floor of my car. Management should train More

by dprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel
Aug 12, 2025 -

Napleton Downtown Hyundai responded

We're glad to know Manuel made your experience enjoyable at Napleton Downtown Hyundai, however, we apologize for the concerns you’ve expressed about the condition of your car after service. Please reach out so we can ensure this is resolved.

August 05, 2025

I stop by downtown Napleton a lot. I never get the feeling of here goes this guy again! I am always greeted with hey how are you doing today and what brings you in today! Any problem I More

by Terence Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ulysses
Aug 06, 2025 -

Napleton Downtown Hyundai responded

Terence, thank you for choosing Napleton Downtown Hyundai and for sharing your unbeatable experiences with our team! It truly makes our day to receive this kind of feedback.

Aug 06, 2025 -

Terence Taylor responded

Downtown Napleton is the best! Great customer service thank you guys for always taking care of me!

August 01, 2025

The service was FANTASTIC! I got my vehicle service completed at the time told, and my vehicle's performance has not shown any problems since it was serviced. KEEP UP TH More

by kelvincooper02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Magana
Aug 04, 2025 -

Napleton Downtown Hyundai responded

We love hearing the feedback! Thank you for choosing Napleton Downtown Hyundai and for sharing your experience. See you next time!

August 01, 2025

Friendly &, professional . I received the kind of service that would make me want to return. Mr.Manuel Dias set the example of courtesy that would make Grandma's like me refer a More

by Eunicecrockett47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel, Dias
Aug 04, 2025 -

Napleton Downtown Hyundai responded

Eunice, reviews like this one make our day! We are so glad that Manuel provided five-star care. Thank you for choosing Napleton Downtown Hyundai and for sharing your experience. We wish you well and we hope to welcome you back for any future automotive needs!

August 01, 2025

The service was polite, the timing was very good, hospitality accommodation nice,it was good that a person can keep track of their vehicles in the process of maintenance, so thank you for timely serv More

by wilkinsr412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Zelko
Aug 04, 2025 -

Napleton Downtown Hyundai responded

We’re so pleased you enjoyed your visit with us! Thank you for trusting Napleton Downtown Hyundai with your vehicle’s care.

July 31, 2025

The visit with Napleton Rogers was very satisfactory, beginning time evaluation and issue resolved thank you. More

by kirksivadpro3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel
Aug 01, 2025 -

Napleton Downtown Hyundai responded

We’re happy to hear your experience at Napleton Downtown Hyundai was smooth and efficient! Thanks so much!

July 31, 2025

The service was not complete. Fluids weren’t topped off and service message still in. More

by Cochrani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz
Jul 31, 2025 -

Napleton Downtown Hyundai responded

We apologize for the inconvenience. It's our goal to provide the most effective and efficient service possible, so it's disappointing to learn we missed the mark here. For further assistance, please reach out directly to chicagofeedback@napleton.autos. - Napleton Downtown Chicago

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