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Napleton Downtown Hyundai
Chicago, IL
40 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 40 reviews
March 13, 2025
ALWAYS GREETING WITH A WELCOME SMILE! ALL AROUND GREAT CUSTOMER & FRIENDLY EMPLOYEES WILLING TO GO THE EXTRA MILE IN ALL DEPARTMENTS TO MAKE YOU FEEL APPRECIATD AND WELCOME! THEY VALUE YO ALL AROUND GREAT CUSTOMER & FRIENDLY EMPLOYEES WILLING TO GO THE EXTRA MILE IN ALL DEPARTMENTS TO MAKE YOU FEEL APPRECIATD AND WELCOME! THEY VALUE YOU AS A CUSTOMER! ( MANUEL WAS SO AWESOME RESPECTFULLY AND CARING OF MY SERVICE APPOINTMENT HE SENT ME A TEXT AND HE CAME BACK AND CHECKED ON ME WHILE I WAS IN THE WAITING AREA! HE ALSO GREETED ME AS I WHAS LEAVING!! THANK YOU MANUEL AND YOUR ENTIRE CUSTOMER SERVICE! ( PLUS I TRUST THEM AND THEIR SERVICEING OF MY AUTOMOBILE ) 10 STARS IN MY OPINION!! EVERY VISIT EXCELLENT SERVICE!! E CLARK More
by GBAJA
Employees Worked With
I DID NOT DEAL WITH THE SALES DEPT WITH THIS VISIT!!
March 13, 2025
Got quoted a price for a key reprogramming (and had some in-warranty work done as well). I confirmed the price prior to handing over the car. The work was done fine, but then discovered only after it was do in-warranty work done as well). I confirmed the price prior to handing over the car. The work was done fine, but then discovered only after it was done that I was being charged an extra $22 on top of my quoted price for "supplies" for the key (even though I brought in my own fob). It's a digital reprogramming, there's zero chance Autel charges anything like that for their equipment. This was conveniently JUST under the 10% upcharge that they would be legally required to get my consent for, so pretty obvious they're doing it because they can. When asked I got the equivalent of a shrug and that was that. I've also gotten 4 requests for feedback, but when I actually shared this feedback, the person on the line giggled and did not offer any response or attempt to make it right. Overall, fine & quick work yet deeply dissatisfying experience More
by chi_hyundai_owner
Employees Worked With
Ray Baylock, Michael Zelko
March 05, 2025
I was warmly greeted when I first entered the establishment. My questions were immediately answered and more information was given so that I fully understood. I was given options and the whole ex establishment. My questions were immediately answered and more information was given so that I fully understood. I was given options and the whole experience of purchasing a new car was easy and trouble free. Mr. Washington was knowledgeable as well as professional. He made spending my hard earned money enjoyable. I got more (car) than I was asking for. More
by francescunningham
Employees Worked With
Ray Baylock, Michael Zelko
December 10, 2024
Very professsional and efficient staff. I have now returned for routine service of my 2023 Tucson hybrid. Each cost has gone very smoothly from scheduling to pick up. The waiting are is I have now returned for routine service of my 2023 Tucson hybrid. Each cost has gone very smoothly from scheduling to pick up. The waiting are is clean and comfortable. More
by Jglassroth48
Employees Worked With
Juan Carlos
November 23, 2024
Came in for my first maintenance with our new Hyundai. Sandra took care of me and was welcoming, helpful, and communicated all updates. I was in and out in about an hour, way faster than expected. Will be Sandra took care of me and was welcoming, helpful, and communicated all updates. I was in and out in about an hour, way faster than expected. Will be back again next year for the annual maintenance check! More
by timmyc811
Employees Worked With
Sandra
November 05, 2024
The staffs are very professional and friendly. The location were very convenient and easy to deal with all the staffs whichever department. The location were very convenient and easy to deal with all the staffs whichever department. More
by Marithesk9
Employees Worked With
Ray Baylock
September 06, 2024
I have purchased three new cars from this dealership in the past two years and they have been exceedingly fair on price and have provided tremendous service! the past two years and they have been exceedingly fair on price and have provided tremendous service! More
by fhayzeb
Employees Worked With
SANDRA CARDONA
May 02, 2024
I test drove a 2022 Tucson. Test drive went fine. After, the salesperson pressured me to purchase many add on packages, such a rustproofing, insurance for car theft, fabric care Test drive went fine. After, the salesperson pressured me to purchase many add on packages, such a rustproofing, insurance for car theft, fabric care, lost key insurance, etc. He was upset when I declined all of this. I told him and his manager I wanted to sleep on it before signing anything. They were pretty condescending, and upset that I was leaving. The manager asked what it would take for me to buy right now. I told him I would buy it then with a $1,000 discount. He agreed, and we SHOOK HANDS. They had me RING A BELL, and the whole office cheered for us. The salesperson then found me and told me they COULD NOT HONOR OUR DEAL with 1,000 off. He told me it was just too cheap, and BLAMED ME for not buying their optional packages. I cannot recommend this dealership, as I frankly left fee DISRESPECTED, and that they were NOT HONEST with me. More
by Bryce
Employees Worked With
Ricardo
