Napleton Elmhurst Hyundai

DO NOT UNDER ANY CIRCUMSTANCES BUY A CAR HERE! !!!!!!!!!!!! They will royalty screw you over. I bought a new 2020 car from them and it has been nothing but problems that they are refusing to addres !!!!!!!!!!!! They will royalty screw you over. I bought a new 2020 car from them and it has been nothing but problems that they are refusing to address or fix. The car sounds like a jack hammer and will suddenly die in traffic while I am driving it. I have brought the car in to be looked at twice and they keep telling me it is fine. Now I'm no mechanic, but any moderately sane person could figure out something is wrong with the car by listening to it. Both times I brought the car in they refused to give me a loaner. The first time I got my own rental that I was told I would be reimbursed for and never was. The most recent time they suggested for me to bring the car in, they once again said they couldn't supply me with a loaner, even though I am having to bring my car in again because they did not address the problem on my previous visit. The service department has handled the whole thing horribly. They do not have the slightest clue how to implement any sort of service recovery. I put 16,000 dollars down on the car in good faith, which was a big mistake on my part, but you live and learn. I am so disappointed in how they run their business. They got their money so my needs as a customer are no longer important. Please do not let this happen to you. SAVE YOURSELF THE HEADACHE AND DO NOT DO BUSINESS WITH WILKINS HYUNDAI!!!!!!!!!!!!!!!!!! This is my second and final review because I care about the safety of the public unlike Wilkins Hyundai of Elmhurst. I had repeatedly taken my vehicle to them informing them that something was definitely wrong with my engine. My car had even shut off in traffic twice, just completely died mid commute. Mind you, it is a 2020 vehicle and it was 2021. My concerns were ignored at ever attempt at resolution. I decided to take my car to a different dealership. I went with Hyundai of Lincolnwood. TOTALLY DIFFERENT EXPERIENCE. They were reassuring and thorough. I explained what I had been through with Wilkins of Elmhurst and they wanted to make it right. They ended up diagnosing that I needed an engine replacement due to a recall that could have resulted in my car lighting on fire. Wilkins Hyundai of Elmhurst didn't have the time or the decency to deal with my legitimate concerns. Please don't give these careless and greedy people your money. They are con artists and they will screw you over any chance they get. They ruined my faith in humanity and my experience of buying my first new car, something that was well earned. I worked my xxx off for it and it was nothing but a disaster because of their negligence. More

Our dealings with Kevin Watt was very enjoyable. He was forth coming and sincere.and answered all our questions. I give him a ***** He was forth coming and sincere.and answered all our questions. I give him a ***** More

We had a great experience working with Ken Brown. He was very took his time explaining everything to us about the different vehicles and we never felt pressured to buy anything. We love our new Tucso He was very took his time explaining everything to us about the different vehicles and we never felt pressured to buy anything. We love our new Tucson and we look forward to working with Ken for our future car purchases. More

I enjoyed working with Ken Brown. I didn't care for the premium above MSRP that dealers are charging now, but it's the new name of the game. Wilkins had to get my Santa Cruz brought i I didn't care for the premium above MSRP that dealers are charging now, but it's the new name of the game. Wilkins had to get my Santa Cruz brought in from another dealership, but the process went smoothly and as promised. Ask for Ken if you find that a Hyundai fits your needs. More

Thankyou, Thankyou,I’m so thankful Nick and Sarge, Glenn the team really cares. During this unworldly time with bidding wars for cars they got me exactly what I wanted in a very timely manner .🎉 2022 Bl the team really cares. During this unworldly time with bidding wars for cars they got me exactly what I wanted in a very timely manner .🎉 2022 Black Kona Limited AWD . Top notch service ~ kind to the max ~ Smooth process ❤️ Thanx Tons you guys , Now “I have a guy” a bunch of great guys @Wilkins ~Happy in my Kona in Woodridge Lori P.S.older sister recommended Sarge , as she’s a smart girl, so I headed over to Wilkins Elmhurst Hyundai 100% best service over all other dealers they’ll make it happen , ✅ More

Another great experience at Wilkins Hyundai. ..I have been working with Jim Minogue over the past 12 years and 8 to 9 vehicles later, we continue to come back. This dealership is friendly, profe ..I have been working with Jim Minogue over the past 12 years and 8 to 9 vehicles later, we continue to come back. This dealership is friendly, professional and certainly puts the customer first. Always a pleasure working with Jim. More

An excellent buying experience at Wilkins working with Jose Rubio. Very happy with the ease and comfort provided by the staff in purchasing my new Santa Fe. Jose Rubio. Very happy with the ease and comfort provided by the staff in purchasing my new Santa Fe. More

We had a great car buying experience at Wilkins. Jose Rubio went out of his way to make sure we got the best deal in our purchase. He stayed late making sure we understood all of the car’s great f Jose Rubio went out of his way to make sure we got the best deal in our purchase. He stayed late making sure we understood all of the car’s great features. We will be back! More

After shopping around for a new 2022 Tucson Limited, worked with Sarge and Nick to get the best offer and no other dealer in the area could match it. Hands down the best deal we received and great servi worked with Sarge and Nick to get the best offer and no other dealer in the area could match it. Hands down the best deal we received and great service from Sarge. We have leased a car from Sarge three years ago and will be coming back for a future car. Thanks Sarge - From Andy and Heidy More

Ken Brown and Nick Corner were great! I couldn’t be happier with my Hyundai! I couldn’t be happier with my Hyundai! More