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Napleton Ford Columbus

Columbus, WI

Overview
Reviews
4.8
121 Reviews
Call Dealership (608) 478-4283

330 Transit Road

Columbus, WI

53925

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Showing 121 reviews

October 28, 2025

Did a very good job and got me out within an hour I'll be back More

by Kdykstra1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Oct 28, 2025 -

Napleton Ford Columbus responded

Thank you for taking the time to review Napleton Ford Columbus! It really means a lot to hear that you're happy.

October 28, 2025

Dealing with Napleton in Columbus was a joy! Erin knew what she was doing and what needed to be. She offered valet service which was really appreciated as we had other appointments that day. More

by Gayle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucille was a very nice young lady. Very pleasant., Erin Schuster
Report | Print
Oct 28, 2025 -

Napleton Ford Columbus responded

Gayle, thank you for sharing your wonderful feedback about Erin and our team! We’re honored that you trust Napleton Ford Columbus with your business and we look forward to welcoming you back for all your Lincoln’s maintenance needs!

October 22, 2025

Staff was incredibly helpful and make sure my needs were taken care of. Outstanding customer service by the service team. More

by Alieubadara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Oct 23, 2025 -

Napleton Ford Columbus responded

Thank you for sharing your experience with our team, Alieubadara! We truly appreciate your business and your feedback. We hope to see you again at Napleton Ford Columbus!

October 21, 2025

My wait time was 1:45 for an oil change and multi point inspection and then they came out to tell me that there was other thing wrong and then I had to wait another 20 minutes before they came out to tell More

by Jeremiah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Erin Schuster
Report | Print
Oct 21, 2025 -

Napleton Ford Columbus responded

Jeremiah, we appreciate your loyalty over the years, but we're sorry to hear about the delays. We'll work on improving our efficiency and hope to make your next visit smoother. - The Napleton Ford Columbus Team

October 20, 2025

Did a great job handling the warranty paperwork and completing the repair. Would recommend them. More

by SANTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Oct 21, 2025 -

Napleton Ford Columbus responded

Thank you for the excellent review of Napleton Ford Columbus, Santo!

October 16, 2025

Always courteous and explained things well. I was very satisfied with the service I received. Will go back again. More

by Accasalqds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster, Keenan White, Joel Christopherson
Report | Print
Oct 16, 2025 -

Napleton Ford Columbus responded

We're so pleased to hear that you had such a positive experience with our team! Thank you for choosing Napleton Ford Columbus and we look forward to serving you again.

October 08, 2025

Erin is always a pleasure to work with. She is very helpful, and she responds back timely. More

by Cstollin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Oct 08, 2025 -

Napleton Ford Columbus responded

Thanks for reviewing Napleton Ford Columbus and highlighting Erin's prompt customer service! Drive safe!

October 07, 2025

Good people Erin is great always happy service is good sales is open to negotiate so far so good More

by rellis1157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Oct 08, 2025 -

Napleton Ford Columbus responded

It makes us so happy to see positive reviews. Thank you from all of us at Napleton Ford Columbus!

September 19, 2025

Great service and explaining things understandably! Thank you. Nice location which makes it all the better. More

by cherg824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster, Keenan White, Joel Christopherson
Report | Print
Sep 19, 2025 -

Napleton Ford Columbus responded

Thank you for your kind words! We're happy to hear you had a positive experience. We look forward to serving you again! - The Napleton Ford Columbus Team

September 16, 2025

Blake, your sales rep. Was very good to work with answered all our questions. Excellent!! More

by ecctt66
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Lang , Tyson Tully
Report | Print
Sep 17, 2025 -

Napleton Ford Columbus responded

We are honored to receive your support. Thank you! - Napleton Ford Columbus Team

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