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Napleton Ford Columbus

Columbus, WI

Overview
Reviews
4.8
139 Reviews
Call Dealership (608) 478-4283

330 Transit Road

Columbus, WI

53925

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Showing 139 reviews

July 27, 2025

Kept me well informed every step of the way. Very courteous. They did a very good job. More

by ZBRECO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Jul 29, 2025 -

Napleton Ford Columbus responded

Thanks a bunch for choosing Napleton Ford Columbus above the rest! It's always our pleasure to keep you in the loop throughout each visit.

July 27, 2025

Very uncooperative. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. More

by dtkroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Schuster, Keenan White, Joel Christopherson
Report | Print
Jul 28, 2025 -

Napleton Ford Columbus responded

We're sorry to hear about your frustrations with the warranty. We aim for transparency and fairness in our services, and want to clarify that bumper-to-bumper is only three years. Please reach out directly to columbusfordfeedback@napleton.autos - Napleton Ford Columbus for additional assistance.

July 25, 2025

I didn't deal with David I was dealing with Erin, in service why am I doing it on David. More

by kpearso789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Jul 28, 2025 -

Napleton Ford Columbus responded

We are sorry to hear about any confusion you encountered while leaving this review, but we appreciate your feedback! Thank you for choosing Napleton Ford Columbus and for giving Erin a shoutout. Please let us know if there is anything else we can assist you with!

July 25, 2025

Took care of issue and at a timely matter! Communication was awesome and kept me up to date! More

by paitrick29p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Jul 28, 2025 -

Napleton Ford Columbus responded

Thank you for sharing a positive review! We appreciate your business here at Napleton Ford Columbus. Drive safely!

July 23, 2025

Everything that was supposed to get done was done and in the time Erin said it would get done. Thank you Erin for getting everything done More

by crheitke57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Jul 23, 2025 -

Napleton Ford Columbus responded

Thank you for choosing Napleton Ford Columbus and for sharing your five-star review with Erin!

July 21, 2025

Very easy to schedule appointments. Check in and breeze. Problem fixed quickly. Always leave feeling valued. More

by rrrendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Joel Christopherson
Report | Print
Jul 22, 2025 -

Napleton Ford Columbus responded

We are happy to hear about your positive experience! Thank you for choosing Napleton Ford Columbus and for sharing your feedback.

July 16, 2025

Very attentive to the customer needs. Also, the waiting area is very customer friendly and inviting. More

by Todley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Jul 16, 2025 -

Napleton Ford Columbus responded

Todley, thank you for sharing your support of Napleton Ford Columbus!

July 11, 2025

The service department was very helpful and impressive. I had no issues whatsoever. Friendly and helpful and telling me of issues that may need addressing in the future without being pushy. More

by Jperdmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster, Keenan White, Joel Christopherson
Report | Print
Jul 11, 2025 -

Napleton Ford Columbus responded

Thank you for sharing your positive feedback! We appreciate your business and hope to see you again at Napleton's Columbus-Ford!

July 11, 2025

Everyone was very courteous. I was greeted with a smile and the work was finished promptly. More

by Kingpauline5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Jul 11, 2025 -

Napleton Ford Columbus responded

We are glad to hear that our Napleton Ford Columbus team provided such kind service. Thanks for working with us!

July 10, 2025

Very good Love the pick up and car delivery service! Best thing ever to do. More

by lindahuebner12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Delivery person and person who brought papers for me to sign. , Erin Schuster, Keenan White, Joel Christopherson
Report | Print
Jul 10, 2025 -

Napleton Ford Columbus responded

Thank you for the great review. We look forward to seeing you again at Napleton Ford Columbus!

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