Napleton Ford Columbus

Great service and explaining things understandably! Thank you. Nice location which makes it all the better. Thank you. Nice location which makes it all the better. More

Blake, your sales rep. Was very good to work with answered all our questions. Excellent!! Was very good to work with answered all our questions. Excellent!! More

Timely and efficient. Erin is the best and communicates, keeping you informed. Pickup and delivery was great Erin is the best and communicates, keeping you informed. Pickup and delivery was great More

Erin was my service writer and she does a terrific job of helping the guests that come in through the service lane. She listens and is helpful and will let you know what is going on. of helping the guests that come in through the service lane. She listens and is helpful and will let you know what is going on. More

Very customer oriented and service with a smile. Prices are reasonable and the work is done promptly. Prices are reasonable and the work is done promptly. More

Poor communication. I had to initiate every phone call interaction with them regarding work on my vehicle even to find out that the work was going to be delayed a full w I had to initiate every phone call interaction with them regarding work on my vehicle even to find out that the work was going to be delayed a full work day from scheduled appointment. More

Very professional, did what they said they where going to do. Did it in a reasonable time. do. Did it in a reasonable time. More

Erin was great, the tech did a great job. The whole experience was very good The whole experience was very good More

The “loaner” program of 75 miles per day & . 50 cent per mile thereafter is unreasonable. I was unable to commute from my residence to work and back. I had a similar experience at a different dea 50 cent per mile thereafter is unreasonable. I was unable to commute from my residence to work and back. I had a similar experience at a different dealership & they waived a similar policy and were great to deal with & listened to the customer. NOT Napleton, I spoke to the Service Manager and shared my concern, I was answered with “I can look into it but nothing will likely change” I was never contacted by the manager again. I will not return to a Napleton facility or ever recommend one, very poor customer support/care More

Great dealership with good people that go above and beyond. Their service department worked overtime on a Friday night to get vehicle ready for me to take on Saturday morning beyond. Their service department worked overtime on a Friday night to get vehicle ready for me to take on Saturday morning More