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Napleton Ford Columbus

Columbus, WI

Overview
Reviews
4.8
153 Reviews
Call Dealership (608) 478-4283
View Awards

330 Transit Road

Columbus, WI

53925

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Showing 153 reviews

August 17, 2025

Very helpful and friendly at the service desk with Erin. Very convenient with the pick-up and return after service. More

by joekeip59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster, Tyson Tully, Joel Christopherson
Report | Print
Aug 20, 2025 -

Napleton Ford Columbus responded

We’re so glad to know you had a great experience with Erin and our team! Thank you for choosing Napleton Ford Columbus. We look forward to serving you again! Safe travels!

August 13, 2025

I had great service from my oil change to diagnosing my oil leak Great communication More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Aug 14, 2025 -

Napleton Ford Columbus responded

Thanks for sharing your positive experience with our team at Napleton Ford Columbus, Mimi! Safe travels ahead!

August 06, 2025

Fast and friendly service, and allowed me to drip off my car and pick it up near closing time which with my schedule is great More

by Jokester23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David , Erin Schuster
Report | Print
Aug 06, 2025 -

Napleton Ford Columbus responded

Thank you for choosing Napleton Ford Columbus and sharing your support for our team! We are always happy to accommodate your schedule and hope to serve you again down the road.

August 05, 2025

Thorough and efficient. Very helpful. Friendly, they explain every very well. I appreciate their helpfulness. More

by Pawlischchessie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster, Keenan White, Joel Christopherson
Report | Print
Aug 06, 2025 -

Napleton Ford Columbus responded

Thank you for choosing Napleton Ford Columbus! We are very grateful for your business and your feedback. See you next time!

July 27, 2025

Kept me well informed every step of the way. Very courteous. They did a very good job. More

by ZBRECO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Jul 29, 2025 -

Napleton Ford Columbus responded

Thanks a bunch for choosing Napleton Ford Columbus above the rest! It's always our pleasure to keep you in the loop throughout each visit.

July 27, 2025

Very uncooperative. Didn't want to stand by warranty on a new car the car was 3 years old 3k miles and would do warranty work. More

by dtkroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Schuster, Keenan White, Joel Christopherson
Report | Print
Jul 28, 2025 -

Napleton Ford Columbus responded

We're sorry to hear about your frustrations with the warranty. We aim for transparency and fairness in our services, and want to clarify that bumper-to-bumper is only three years. Please reach out directly to columbusfordfeedback@napleton.autos - Napleton Ford Columbus for additional assistance.

July 25, 2025

Took care of issue and at a timely matter! Communication was awesome and kept me up to date! More

by paitrick29p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Jul 28, 2025 -

Napleton Ford Columbus responded

Thank you for sharing a positive review! We appreciate your business here at Napleton Ford Columbus. Drive safely!

July 25, 2025

I didn't deal with David I was dealing with Erin, in service why am I doing it on David. More

by kpearso789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Jul 28, 2025 -

Napleton Ford Columbus responded

We are sorry to hear about any confusion you encountered while leaving this review, but we appreciate your feedback! Thank you for choosing Napleton Ford Columbus and for giving Erin a shoutout. Please let us know if there is anything else we can assist you with!

July 23, 2025

Everything that was supposed to get done was done and in the time Erin said it would get done. Thank you Erin for getting everything done More

by crheitke57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Jul 23, 2025 -

Napleton Ford Columbus responded

Thank you for choosing Napleton Ford Columbus and for sharing your five-star review with Erin!

July 21, 2025

Very easy to schedule appointments. Check in and breeze. Problem fixed quickly. Always leave feeling valued. More

by rrrendall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Joel Christopherson
Report | Print
Jul 22, 2025 -

Napleton Ford Columbus responded

We are happy to hear about your positive experience! Thank you for choosing Napleton Ford Columbus and for sharing your feedback.

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