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Napleton Ford Columbus

Columbus, WI

Overview
Reviews
4.8
153 Reviews
Call Dealership (608) 478-4283
View Awards

330 Transit Road

Columbus, WI

53925

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Showing 116 service reviews

March 18, 2026

Excellent service! Very friendly and personable. Received oil change, tire rotation, multi point inspection, and alignment all done in a reasonable time frame and affor More

by angelweisman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Genske and Tech: Tyler Brandsma
Report | Print
March 11, 2026

Excellent service and follow up. Very professional and service oriented staff. I would use them again without hesitation. More

by orders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Brandsma, Erin Schuster
Report | Print
Mar 11, 2026 -

Napleton Ford Columbus responded

Thank you for choosing Napleton Ford Columbus and for sharing your feedback! We sincerely appreciate your business and look forward to working with you again.

February 26, 2026

Was able to get my car in and serviced same day. Would highly recommend them for servicing all of my vehicles. More

by genske15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron, Tyler, Erin Schuster, Joel Christopherson
Report | Print
Feb 27, 2026 -

Napleton Ford Columbus responded

Thanks so much for the review. We look forward to your next visit to Napleton Ford Columbus!

February 18, 2026

I've gotten a couple of vehicles here and have always had a good experience More

by sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Feb 18, 2026 -

Napleton Ford Columbus responded

Sue, thank you for sharing your support of Napleton Ford Columbus!

February 17, 2026

Very satisfied with napleton ford Columbus they took care of us and our problem the service department was great More

by Tony Giambrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keenan White
Report | Print
Feb 17, 2026 -

Napleton Ford Columbus responded

Hi Tony, Thanks for sharing your satisfaction with our Napleton Ford Columbus Service Department! We appreciate your business and are here to help with any future needs. Safe travels!

February 10, 2026

Erin at Napleton Ford in Columbus is an amazing balance of professionalism and kindness. She validated my concerns and followed through with all appropriate measures. She was responsive to all of my questi More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Feb 10, 2026 -

Napleton Ford Columbus responded

Tom, we are so happy to hear that Erin made your visit so seamless. Thank you for choosing Napleton Ford Columbus and for this stellar review!

February 04, 2026

Erin was great! She informed me of all the recommended items needed for my car. More

by tasha.royals
Recommend Dealer
Yes
Employees Worked With
Erin Schuster, Keenan White
Report | Print
Feb 04, 2026 -

Napleton Ford Columbus responded

Thanks for the shoutout to Erin and trust in our service at Napleton Ford Columbus, Tasha! Take care and drive safely!

February 03, 2026

Great place to get work done on your vehicle! Erin and the guys very professional. More

by Rogers22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Feb 04, 2026 -

Napleton Ford Columbus responded

Roger, thanks so much for the 5-star review of Napleton Ford Columbus! Erin and the team will appreciate your shout-out.

January 31, 2026

Attentive, prompt and professional - will use them again for other vehicles. Will recommend to others More

by Foxd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Report | Print
Feb 02, 2026 -

Napleton Ford Columbus responded

Awesome! Thank you for choosing Napleton Ford Columbus and for recommending us to the community. See you next time!

January 31, 2026

Erin is the best service person! That is why I travel 45 minutes to get my SUV serviced. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Schuster
Report | Print
Feb 02, 2026 -

Napleton Ford Columbus responded

Thanks for the kind words for Erin. We appreciate your support here at Napleton Ford Columbus.

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