Napleton Ford of Oak Lawn - Service Center

Made appointment for service on a recall part bought in told me it would take about 90 minutes came in that time and pick it up with no problems very happy with the service they gave me told me it would take about 90 minutes came in that time and pick it up with no problems very happy with the service they gave me More

I’ve had a terrible experience with Hawk Ford. Customer service is horrendous. Bought a 2021 f150 lariat for 70k ,after a couple of months truck started having some issues with oil pressure. It Customer service is horrendous. Bought a 2021 f150 lariat for 70k ,after a couple of months truck started having some issues with oil pressure. It is now my 4th time and the issue has not been resolved. More

Service was good the wait wasn’t long the service advisor Rich was very helpful Rich was very helpful More

TERRIBLE, no follow up on status of repair or when parts are coming in. Contacted parts department to find out delivery date of parts and the parts person could not see any that where ordered for my vehicle are coming in. Contacted parts department to find out delivery date of parts and the parts person could not see any that where ordered for my vehicle. Try to get a hold of someone in service to answer my questions but no luck. Called 3rd time a talked to a female that took my information on my problem, she said she would look into it and call me back......still waiting. I knew this experience was going to go this way after the first time I brought my vehicle in and had very Is laxadaysical and ignorant service manager. My vehicle sat for over a week just so he can tell me that they could not find anything wrong. After picking the vehicle up, I drove about 20 mile and check engine light came back on. So I drove back to the dealer and had the service manager get a technician to read the computer code. After the diagnostic check the technician found that both catalytic converters were failing. I ask The service manager about how long would take to be repaired and the answer i received was, about 4 month, will let you know. The answer I received was less then professional and very snippy. So bottom line still waiting for a phone call on the status of my repair. More

The got me right in and were so professional with their service and informative on the repairs service and informative on the repairs More

My family has been dealing with hawk ford for many years and we couldn’t be happier with the dealership. Everyone is very professional. and we couldn’t be happier with the dealership. Everyone is very professional. More

Paul of Hawk Ford was friendly and professional. He kept me informed as to the progress of the repair. He kept me informed as to the progress of the repair. More

I’d like to say that you have good mechanics I trust them good service people up in front desk at Fastlane and I really appreciate your work thank you good service people up in front desk at Fastlane and I really appreciate your work thank you More

Amber was the best ! I always struggled with giving my vehicle up to be serviced at a dealership. But hawk ford set the standards high & now I will be coming for routine I always struggled with giving my vehicle up to be serviced at a dealership. But hawk ford set the standards high & now I will be coming for routine maintenance here. More

The staff is so professional and so nice! It’s so nice to get such great customer service. It’s so nice to get such great customer service. More