Napleton Ford of Oak Lawn - Service Center

Lack of Communication I had scheduled an appointment with the service department to fix a shuddering issue with my car. I dropped it off at the scheduled time Thursday eve I had scheduled an appointment with the service department to fix a shuddering issue with my car. I dropped it off at the scheduled time Thursday evening, and I was told by Eva Castanon that I would receive a call the next morning to update me on my car. I never received a call, so I called Friday after work to see how long they would hold my car. I finally got a hold of Todd Maca who was taking care of the issue with my car. He informed me of the price, and that the man who would fix the issue was not in until Monday morning. Todd told me that it would get fixed first thing in the morning and that he would call me that afternoon confirming my car was ready for pickup. Needless to say I again did not receive a call on Monday. I called after work to see if I could come get my car, but was redirected to multiple people until finally Eva from the service department answered. She told me she would check with Todd and call me right back. An hour later and I still didn’t receive a call. I decided to just go in and see what was going on. I found Eva and asked what the status of my car was and she again told me she would check with the manager... Fortunately my car was ready. Even during the checkout process there were communication issues. She was asking me if certain parts had been replaced because they were written down but not charged as if I was there monitoring the service process. Todd never checked in that day or any day since. It is very clear there is poor communication going on in the service department and with customers. While the issue with my car was taken car of, I will have to find another service department because of the huge headache it has been to track down information regarding my car. More

Was never kept informed. I was never informed of the progress of my vehicle. I was told it was a 4 hour job and took them a day and half to complete it. Had the worst experien I was never informed of the progress of my vehicle. I was told it was a 4 hour job and took them a day and half to complete it. Had the worst experience ever. More

Negative Hawk Ford Review I preface by saying that I am in my late 50s. I’ve driven many cars. I have children. They have driven many cars. So this is not the first time I’ve I preface by saying that I am in my late 50s. I’ve driven many cars. I have children. They have driven many cars. So this is not the first time I’ve ever been to a dealership service center. But it is the worst experience I’ve ever had. Although their initial phone call was very pleasant with Cathie, everything after that was not. Paul Stassin was condescending from the time I walked in. I was not told that there is a deductible. My headlights are not covered and according to Ford it is not unusual that sockets melt at the bulb. I did not get the work done because the cost to replace 2 sockets and 2 bulbs was $450. When I picked it up the headlight that was not working is and the other one is not. This confuses me. I will not buy Ford again. More