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Napleton Ford of Oak Lawn - Service Center

Oak Lawn, IL

4.5
2,625 Reviews

2,625 Reviews of Napleton Ford of Oak Lawn - Service Center

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November 12, 2019

Great service! The service consultants help you understand everything that they put your car through. They take the time to explain the entire inspection and give re More

by ALXG54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Pastenes
November 12, 2019

Awesome service My service was awesome. i had Steering issues and Ford completed the work very timely. Their communication was thorough, it felt like i knew them pers More

by dygibson7813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Werges
November 12, 2019

Will not go back After getting an oil change and tire rotation, my vehicle was returned to me with water covering the entire driver side door panel and the seat SOAKIN More

by Mwarmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont know any names
Nov 13, 2019 -

Napleton Ford of Oak Lawn responded

Thank you for bringing this to our attention. It is never our intent to return a vehicle this way. Please give us a call at your earliest convenience to resolve this matter at 708-599-6000. We hope to hear from you soon!

Nov 15, 2019 -

Mwarmy responded

Thanks for your generic response. I won't be calling you. You had an opportunity to return my car in the condition that I brought it in.

November 11, 2019

Grade A service! I just always enjoy my visits to hawk ford. I get such quick service and quality work. The waiting area is clean and friendly as well. More

by SHAMROX0110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brooks
November 11, 2019

Feeling special I made an appointment for 11:20. I arrived early. I was offered a cup of coffee while waiting. they got me in early and out the door by 11:30. That i More

by Jeff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember the names but everyone in the oil change center was awesome
November 11, 2019

Good service No problems. Freindly people. Fast service. Would of liked a car wash and a vacuum. Coffee wad very good. Good selection of coffee and creamers. More

by SMCHSALAMONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Rodriguez
November 09, 2019

Excellent Service I am very pleased with the service we received. Paul Stassin is great to work with. He is very friendly and helpful. Our car was repaired under the ex More

by DJJS8185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Stassin
November 08, 2019

Great service Great service, very professional, and our vehicle was returned to us in a timely fashion. We were very satisfied. Paul Stassin was very helpful to us. More

by WIORACONSTRUCTION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Stassin
November 08, 2019

Great service I always take my cars to Hawk Ford. Everyone is always friendly. When i have my car in for service, the service department always keeps me inform More

by BESNOW1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Stassin
November 08, 2019

Had a 9:00 appointment and didn’t get in till after 10. Person before me didn’t even have an appointment. Tired of this More

by Screwed
Recommend Dealer
No
Employees Worked With
Don’t know name of service person
Nov 13, 2019 -

Napleton Ford of Oak Lawn responded

Thank you for sharing your experience. We are sorry to hear you had to wait longer than expected for service, especially having an appointment scheduled. Your feedback is important to us and we strive to improve everyday. We appreciate your business and we hope to see you again soon. Have a nice day!

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