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Napleton Ford of Oak Lawn - Service Center
Oak Lawn, IL
2,625 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,625 Reviews of Napleton Ford of Oak Lawn - Service Center
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October 16, 2019
Airbag Recall Airbag recall. Service was quick, and the service lady (forgot her name) has a good sense of humor. A nice surprise they drove me to work. Airbag recall. Service was quick, and the service lady (forgot her name) has a good sense of humor. A nice surprise they drove me to work. More
by Happy Guy
Employees Worked With
Paul Werges
October 16, 2019
Professionalism equals Satisfaction My Quick Lane experiences have always been excellent due to its friendly/qualified personal, affordable pricing, & outstanding manager - Alex Marcinko My Quick Lane experiences have always been excellent due to its friendly/qualified personal, affordable pricing, & outstanding manager - Alex Marcinkowski. Hawk Ford Oaklawn is #1 & my go to dealership. More
by Mr. Demery
Verified CustomerEmployees Worked With
Alexander Marcinkowski
October 16, 2019
5 Star customer service from Paul Stassin. From the the moment I walked in Paul was very professional and accommodating to my family & I. Paul knew exactly what my truck need from Paul Stassin. From the the moment I walked in Paul was very professional and accommodating to my family & I. Paul knew exactly what my truck needed along with an Proximate time it was going to be finished. Paul updated me when my parts arrived & the status. I will not Anywhere else to have my truck serviced. I am a ver satisfied customer, & I will be back. Thank you Paul! More
by JOANN_PEAK
Employees Worked With
Paul Stassin
October 15, 2019
My favorite Ford dealership This isn't the Ford dealership I purchased my 2018 Ford Explorer from but I wish I had cause the service is amazing! Everyone I've come in contact wit This isn't the Ford dealership I purchased my 2018 Ford Explorer from but I wish I had cause the service is amazing! Everyone I've come in contact with is very friendly. The Quick lane staff is AMAZING! and super nice! There are 4 other Ford dealerships closer to my house and yet I still come back to Hawk.. nice people great service! More
by T_A_BROWN2006
Employees Worked With
Tod
October 15, 2019
Good communication From 1st phone call to the drop off of my Lincoln i was connected They let me know when it arrived, when they were going to start on my car What th From 1st phone call to the drop off of my Lincoln i was connected They let me know when it arrived, when they were going to start on my car What the estimated time of finishing and when it was finish and it was finish a little bit earlier than what I was told job well done thank you More
by Happy with service
Employees Worked With
Paul Werges
October 15, 2019
Service for F150 The only concern was having to schedule an appointment for service and not being able to immediately bring in my vehicle to be checked. This concern The only concern was having to schedule an appointment for service and not being able to immediately bring in my vehicle to be checked. This concern caused us to have to get our truck towed due to the reported issue. More
by MEOWMEOWMIX00
Employees Worked With
Paul Werges
October 15, 2019
Headlight replacement service Kathy the lady at service counter was very pleasant to deal with. She checked on me and my car and gave me updates. It was also raining that day so sh Kathy the lady at service counter was very pleasant to deal with. She checked on me and my car and gave me updates. It was also raining that day so she had the service worker bring my car inside so I didn't have to go out and get wet. I would try to get her the next time I need service at hawk Ford More
by flowergrowing
Employees Worked With
Joe Venditti
October 14, 2019
Untrustworthy I previously paid for services and I did not receive what I paid for. I was told when I returned for service the fees would be waived and all of the I previously paid for services and I did not receive what I paid for. I was told when I returned for service the fees would be waived and all of the information would be in the system under my account, name, etc. When I went in for service, I was once again given the run around until I had to find the email and insist that the service manager go find the person who contacted me. This service manager just did not want to do what was being asked of her until I asked her why in front of her coworker, who said it would not be a problem. Unfortunately, in my opinion because I had to go through all of this, in my opinion it was/is a problem which as always is a negative reflection on the horrible service I have received from Hawk Ford. The only reason I go there is becasue I purchased the vehicale from there and it is convenient but this will have to change, these people are awful. More
by KEISHA-HAYES
Employees Worked With
Amber
October 14, 2019
Regular maintenance Went in for an oil change. My air filter and cabin filter also needed changing. This was completed , and everything else checked out good. Ready to go Went in for an oil change. My air filter and cabin filter also needed changing. This was completed , and everything else checked out good. Ready to go. More
by DADDIO560
Employees Worked With
Amber Straubing
October 14, 2019
In for airbag recall Staff was prompt and courteous. No need for a long wait. Needed transportation back and forth which was provided. Don't know why they moved the out Staff was prompt and courteous. No need for a long wait. Needed transportation back and forth which was provided. Don't know why they moved the outside mirrors (both needed to be readjusted), but the car was clean when they finished. More
by marz
Employees Worked With
Dealt with sevice desk employees.
