Napleton Ford of Oak Lawn - Service Center

Oil change I brought my vehicle in for its first oil change. The staff was courteous and the wait was not long. I recommend this service department. I brought my vehicle in for its first oil change. The staff was courteous and the wait was not long. I recommend this service department. More

So sweet & accommodating Very kind and accommodating staff, they explained my overall report for what I had done so I had a comprehendible understanding of what was done. Very kind and accommodating staff, they explained my overall report for what I had done so I had a comprehendible understanding of what was done. More

Done in a timely matter Really enjoyed this experience. After describing my problem with my trim my truck was whisked off to the service center & before I knew it the service Really enjoyed this experience. After describing my problem with my trim my truck was whisked off to the service center & before I knew it the service manager was telling me my truck was finished. Thanks guys for all your help. More

Trust Thank you for fixing my AC. I'm a mother of a disabled child that doesn't sweat and can be come very ill if not keep cool. So our AC is very important Thank you for fixing my AC. I'm a mother of a disabled child that doesn't sweat and can be come very ill if not keep cool. So our AC is very important to us. Also thank you for the rides to and from so my daughter can stay home watching her favorite TV shows and doesn't have to sit at the shop all day. More

It was a good experience The experience was a good one .. they take you right in and service you and no wait and they make sure you are Good...and I don’t have anymore to say The experience was a good one .. they take you right in and service you and no wait and they make sure you are Good...and I don’t have anymore to say but I enjoy my experience at FORD .. More

I always get the best service at Hawk Ford I had a annoying road noise problem that was difficult to pinpoint. The Hawk techs figured it out and fixed it on the first try and at a reasonable pr I had a annoying road noise problem that was difficult to pinpoint. The Hawk techs figured it out and fixed it on the first try and at a reasonable price. (They beat the local tire stores) My 2 year old Escape is as quiet now as when it was brand new. More

EXCELLENT THE VISIT WAS QUICK AND EASY AND PROFESSIONAL. I HAD THE OIL CHANGE DONE. NO PROBLEMS AT ALL. I AM GLAD I DON'T HAVE TO WAIT LONG TIME TO GET AN OIL C THE VISIT WAS QUICK AND EASY AND PROFESSIONAL. I HAD THE OIL CHANGE DONE. NO PROBLEMS AT ALL. I AM GLAD I DON'T HAVE TO WAIT LONG TIME TO GET AN OIL CHANGE. More

Open on Saturday We were visiting the area when our battery died in our 2015 Edge. AAA was unable to replace it, but jumped the battery and suggested we go to Hawk Fo We were visiting the area when our battery died in our 2015 Edge. AAA was unable to replace it, but jumped the battery and suggested we go to Hawk Ford. We were good to go within the hour on a Saturday afternoon -- impressive! More

No customer service There is a lack of customer service. We had to make 3 trips as they either ordered the wrong part or didn't play attention. We were told the service w There is a lack of customer service. We had to make 3 trips as they either ordered the wrong part or didn't play attention. We were told the service would take 2 hours and after 3.5 hours we were told they had the wrong part. Very unorganized. More