Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Napleton Ford of Oak Lawn - Service Center
Oak Lawn, IL
2,589 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,589 Reviews of Napleton Ford of Oak Lawn - Service Center
Sort by
June 13, 2019
Great Service Fast Friendly fast service. My vehicle was ready when promised and the work was performed great. Comfortable customer lounge to wait in as the service was Friendly fast service. My vehicle was ready when promised and the work was performed great. Comfortable customer lounge to wait in as the service was performed on my vehicle. More
by rickdeb96
Verified CustomerEmployees Worked With
Paul Stassin, Joe Venditti
June 12, 2019
Good Service The mechanic who worked on my FORD Edge was excellent.... He took me on a test drive and was adamant about finding and fixing the problem...... He sh The mechanic who worked on my FORD Edge was excellent.... He took me on a test drive and was adamant about finding and fixing the problem...... He should be commended fir his outstanding professionalism..... More
by Tommy425
Employees Worked With
Nick Shaqra
June 12, 2019
Careless Cleanliness I’m dissatisfied when I received my vehicle very dirty from the inside and outside. I feel the vehicle was not handled with care. Needs improvement. I’m dissatisfied when I received my vehicle very dirty from the inside and outside. I feel the vehicle was not handled with care. Needs improvement. More
by skarim11
Employees Worked With
Paul Stassin
June 11, 2019
Professional, expedient and honest I have been a customer at Hawk (Hawkinson) Ford since 1983. I have always purchased new and used autos from them and have always used their service a I have been a customer at Hawk (Hawkinson) Ford since 1983. I have always purchased new and used autos from them and have always used their service and body repair departments. They have always been nothing short of professional, empathetic and courteous. Their trademark over the years was building relationships with their customers. They are consistently fair, honest and hard-working people who we have come to trust. It is important to walk into a dealership and feel a sense of pride and belonging - as in family. It has been a privilege to have been a customer at Hawk Ford all of these years. Their yes is yes and their no is no. They are who you should want to do business with. This is what customer service is all about. More
by leppert
Employees Worked With
Ken Klein, Paul Stassin, Alex Marcinkowski
June 11, 2019
Best service experience ever Kevin, the assistant manager, was extremely polite and friendly. He kept me informed through the whole process. John Sykora, the automotive technicia Kevin, the assistant manager, was extremely polite and friendly. He kept me informed through the whole process. John Sykora, the automotive technician, was very courteous and knowledgeable about the issue I had with my new 2018 Ford F-150. Kevin and John are key players for the success of Hawk Fords service department. Keep up the great work guys. More
by acetowmann
Employees Worked With
John Sykora
June 10, 2019
Very good Friendly courteous and it was fast I was out of there in no time Sorry I did not pay attention to the names of the other people took care of me Friendly courteous and it was fast I was out of there in no time Sorry I did not pay attention to the names of the other people took care of me More
by Fastone,keith06/27
Employees Worked With
Paul Stassin
June 10, 2019
Great service , I was in and out . My car was ready the service advisors were informative and knowledgeable and pleasant, I will be sure to use this dealership agai , I was in and out . My car was ready the service advisors were informative and knowledgeable and pleasant, I will be sure to use this dealership again. More
by odettet85
Employees Worked With
Ed Rodriguez, Ramy Modalala
June 10, 2019
Quick lane review Great service, even though it was a packed house the gentleman at the desk kept his cool and was very friendly. Would definitely recommend to others. Great service, even though it was a packed house the gentleman at the desk kept his cool and was very friendly. Would definitely recommend to others. More
by JCRL78
Employees Worked With
Quick lane
June 10, 2019
A+ Service Hawk Ford’s service department always does a great job when servicing my car. They oil change service is the fast I have experience since owning a car Hawk Ford’s service department always does a great job when servicing my car. They oil change service is the fast I have experience since owning a car. They are always up front about cost and repairs needed for a car. When I decided to buy a new vehicle I will probably choose Hawk Ford because of their great service. More
by jeremymcdowell
Employees Worked With
Service Department
June 10, 2019
Extremely dissatisfied I had an appointment at noon and was not seen until 12:45. Once my car was in the back for 15 minutes the guy behind the desk asked me what service I I had an appointment at noon and was not seen until 12:45. Once my car was in the back for 15 minutes the guy behind the desk asked me what service I was having done. My car was done at 1:25 and I sat waiting to be called. 15 minutes later I went up and asked about my car. He said he was getting my paperwork. Then I went to pay and found out the rewards program changed. I don't download apps so I guess I'm out of luck. Thinking of taking my business elsewhere. More
by FOOTLOOSEWBACON
Employees Worked With
Not sure. Older man wearing a red Ford shirt
