Napleton Ford of Oak Lawn - Service Center

They took the time to explain Andrea, Randy & Andy took the time & showed us & explained what was wrong with my car & my mom's car - when we have been coming in time after time & n Andrea, Randy & Andy took the time & showed us & explained what was wrong with my car & my mom's car - when we have been coming in time after time & no one explains anything that's been done in language we can understand. More

Excellent and timely I was in and out in less than 30 minutes and my the young man who help me was great ! My vehicle was cleaned and returned to me in record time . I was in and out in less than 30 minutes and my the young man who help me was great ! My vehicle was cleaned and returned to me in record time . More

Express Lane Saves Time I took my vehicle in for an oil change using Hawk Ford's Express Lane for the first time on August 26th. I arrived at 7 a.m. I also requested a front I took my vehicle in for an oil change using Hawk Ford's Express Lane for the first time on August 26th. I arrived at 7 a.m. I also requested a front end alignment check at that time. I was in and out with all services completed within an hour. This is a great way to save time while still having services performed by a certified Ford dealership. Mr. Rodriguez advised me of the fact my cabin air filter was in need of replacement and explained how far off the alignment was off. I was also informed of the "lifetime alignment" feature. Living in the Chicagoland area, being able to get one alignment a year for the life of my car is a big plus. Considering the cost of one alignment, this offer will pay for itself in a short time. More

The Hawk Ford Service Experience. The service is the best...Ron Dumont couldn't be more helpful...more courteous, concerned, and professional working with you. The whole experience The service is the best...Ron Dumont couldn't be more helpful...more courteous, concerned, and professional working with you. The whole experience at Hawk Ford is most satisfying. Ken Klein is the best...always willing to listen, talk, and help with anything concerning your vehicle. Andrea Runge is the finest, energetic advisor a person could ask for. She goes above and beyond the call of duty when working with you to get any problem solved. She is the best. More

fantastic got an oil change from the quick lane at hawk ford and it was great! Alex Marcinkowski was super helpful! He even called me Sir and pulled my car arou got an oil change from the quick lane at hawk ford and it was great! Alex Marcinkowski was super helpful! He even called me Sir and pulled my car around for me! What a great guy. The service was fast too. More

Great The way my situation was handled was top notch . Very good service!!!!There is not much more that I can say about getting good service when you need i The way my situation was handled was top notch . Very good service!!!!There is not much more that I can say about getting good service when you need it most. More

Tie Rod Problem I brought the car in because of grinding noises and they found the problem right away. I like the full service on Saturday. It's hard for me to bring I brought the car in because of grinding noises and they found the problem right away. I like the full service on Saturday. It's hard for me to bring it in during the week. The staff was quick to get back to me and explain what needed to be done. No problems since. More

Great customer service I stopped at the quick lane for an oil change. Those guys were awesome!! Quality service! I'll definitely be back for my future service work. I stopped at the quick lane for an oil change. Those guys were awesome!! Quality service! I'll definitely be back for my future service work. More

Quality Service Best in service friendly & respectful. I get knowledgable answers to my questions with a respectful attitude and at fair prices that keep me coming ba Best in service friendly & respectful. I get knowledgable answers to my questions with a respectful attitude and at fair prices that keep me coming back. More

Kudos again to Hawk Ford The "gold standard" for auto dealerships. Sales, service and body shop. Have used them for over 35 years and they are fair, decent and reputable fol The "gold standard" for auto dealerships. Sales, service and body shop. Have used them for over 35 years and they are fair, decent and reputable folks. More