Napleton Ford of Oak Lawn - Service Center

Quick and Easy Check in was fast and the service we received was excellent. Everybody was friendly. Comfortable waiting room with a tv and coffee or tea to enjoy whi Check in was fast and the service we received was excellent. Everybody was friendly. Comfortable waiting room with a tv and coffee or tea to enjoy while waiting. More

Awesome Experience Had a problem with my Expedition, went right to service and Tom was really helpful. I had my vehicle back the next day and at no charge. Thank you! Had a problem with my Expedition, went right to service and Tom was really helpful. I had my vehicle back the next day and at no charge. Thank you! More

Help in the nick of time Great service as usual. I appreciate their expertise and help. The starter went the day before my husband had to have a cardiac procedure and stay in Great service as usual. I appreciate their expertise and help. The starter went the day before my husband had to have a cardiac procedure and stay in the hospital a few days. the service staff help desk and phone service were magnificent and they were patient in me waiting another day to pick up the van. Carol Lindsay More

Great Service Department Once again, I will say that Hawk Ford has made me a very happy customer. I was in need of tires for my truck, so I went in with the thought of having Once again, I will say that Hawk Ford has made me a very happy customer. I was in need of tires for my truck, so I went in with the thought of having to order them and wait days for them to be installed. However, much to my delight, my tires were replaced that same day. More

Service Repair visit Everyone in the service department was pleasant and helpful. I was kept updated on the progress of my repair by Andrea. The car drives much smoother n Everyone in the service department was pleasant and helpful. I was kept updated on the progress of my repair by Andrea. The car drives much smoother now. I'm very pleased with the overall experience. More

new friendly faces It was nice to come in & not have to wait so long to be taken care of. I had Tom to help me when i came in. We filled out the concerns of the truck & It was nice to come in & not have to wait so long to be taken care of. I had Tom to help me when i came in. We filled out the concerns of the truck & i was out in a little over 5 minutes. The cashiers were also quick with my loaner car. All the new porters are polite & fast. thank you all for the new shop setup experience. Tony More

Good job fair price They were friendly and helpful and the work was completed on time. but the alignment machine was not working so I could not get the alignment. Everyt They were friendly and helpful and the work was completed on time. but the alignment machine was not working so I could not get the alignment. Everything else was good. More

It's like driving a whole new car! Everything was completed to absolute perfection. The brakes are smooth as silkand the starter like new. This is a fabulous dealership and when I buy Everything was completed to absolute perfection. The brakes are smooth as silkand the starter like new. This is a fabulous dealership and when I buy my next car, I'm buying it from Hawk Ford More

Very Professional and Excellent Customer Service My latest visit was on Monday, July 6. I needed an oil change & inspections & wash. From beginning to end the service advisor, Mr. Eduardo Rodrigu My latest visit was on Monday, July 6. I needed an oil change & inspections & wash. From beginning to end the service advisor, Mr. Eduardo Rodriguez( aka, Eddie) was patient, friendly, and professional. He took time to answer all my questions More

Helpful to their customers This dealership was able to assist me with an immediate appointment, explained the issues with my car so I could understand, were courteous and helpfu This dealership was able to assist me with an immediate appointment, explained the issues with my car so I could understand, were courteous and helpful. More