Napleton Ford of Oak Lawn - Service Center

Sync Issue Had an issue with My Sync. Initially thought it wasn't under warranty but found out it was. Very happy about that. Service Dept. took time to find o Had an issue with My Sync. Initially thought it wasn't under warranty but found out it was. Very happy about that. Service Dept. took time to find out what the real issue was. More

Reasonable price, fast service and professional I was on the road and called to see if I could get an oil change without waiting too long. Ten minutes later I arrived at Hawk, they took my car in im I was on the road and called to see if I could get an oil change without waiting too long. Ten minutes later I arrived at Hawk, they took my car in immediately and within 30 minutes, the job was completed. They also notified me that there were 3 Ford recalls on my vehicle. Arrangements were made to fix/correct the issues. Hawk personnel were courteous, fast in servicing my vehicle and professional. More

Friendly good service on the phone and in the dealership Friendly and customer focused from the time you drive in to the time you leave. I would recommend this dealership to others. My son uses this dealersh Friendly and customer focused from the time you drive in to the time you leave. I would recommend this dealership to others. My son uses this dealership's service as well. More

Service on 06-15-2015 Service was completed in efficient and timely matter. The service manager was courteous and efficient at his task. I will definitely do business here Service was completed in efficient and timely matter. The service manager was courteous and efficient at his task. I will definitely do business here again. More

Excellent service and staff The folks at Hawk Ford are fantastic. Very helpful in keeping on top of our vehicles service needs. They also check to see if any discounts are availa The folks at Hawk Ford are fantastic. Very helpful in keeping on top of our vehicles service needs. They also check to see if any discounts are available. More

Service They did what they were supposed to do in a neat and timely manner. I would not hesitate to return to Hawk Ford for service again. They did what they were supposed to do in a neat and timely manner. I would not hesitate to return to Hawk Ford for service again. More

SERVICE Friendliest most reasonable dealership I have ever been to......will keep coming back.....Andrew is a professional friendly and courteous employee.... Friendliest most reasonable dealership I have ever been to......will keep coming back.....Andrew is a professional friendly and courteous employee.....nobody I have ever dealt with is better. More

great service compare to other ford service Compare to other ford dealership and service. Came in for oil change and tire rotation. I was out with in a hour I love that keep up the great work Compare to other ford dealership and service. Came in for oil change and tire rotation. I was out with in a hour I love that keep up the great work More

Service Department My experience was with the service department. I read the review on Hawk Ford and was very disappointed with the ratings given. My experience with E My experience was with the service department. I read the review on Hawk Ford and was very disappointed with the ratings given. My experience with Eduardo Rodriguez was nothing but outstanding and professional. He treated everyone that came in that morning the same way and seemed to know some of his customers very well. I have been to some of the Ford Dealerships in Naperville IL, Orlando FL, Las Vegas NV, and Southern CA and this has been the most rewarding experience that I have had with a Ford dealership. Being a Fleet Maintenance Manager for a very large corporation I would use Mr. Rodriquez as a traniner (example) for customer service relationships and service management. (Not that I really know this guy from being around him only a few hours) but as a customer he treated me the way I would expect and want to be treated when I go somewhere for service. For those with bad experiences, try and go there when he is there and see if it would change your mind. More

Service 35,000 Your service team make my service work go quickly and is done on time so I can trust that Hawk Ford is just as concerned as I'm to keep my new car run Your service team make my service work go quickly and is done on time so I can trust that Hawk Ford is just as concerned as I'm to keep my new car running well. More