Napleton Ford of Oak Lawn - Service Center

great service The service was excellent because this dealership is a great place to buy a car new or used. The length of time waiting was worth it. The service was excellent because this dealership is a great place to buy a car new or used. The length of time waiting was worth it. More

Great Experience I was really happy with this experience, they actually got my truck in early and back to me the same day, even though I had it planned to be there for I was really happy with this experience, they actually got my truck in early and back to me the same day, even though I had it planned to be there for 3-5 days !!! More

great experience Eduardo and Adriana made this a great experience. They found the issue and took care of it in a timely manner. I would recommend Hawk Ford repair to o Eduardo and Adriana made this a great experience. They found the issue and took care of it in a timely manner. I would recommend Hawk Ford repair to other Ford owners. More

Great Service Hawk Team! In the last three weeks I had taken all of our 3 Ford cars in for service. I was happy with my visit each time. The service writer Eduardo Rodriguez , In the last three weeks I had taken all of our 3 Ford cars in for service. I was happy with my visit each time. The service writer Eduardo Rodriguez , Andrea Runge and Heather were very helpful and kept me well informed on what my car needed. I like the new system on how they take care of their customers. Thanks to all at Hawk Ford! More

Price Match - Bait and Switch Called Tom on 10/17 to check if Hawk's tire price match coupon will be applicable to my Costco, Michelin deal. The deal included a $70 instant rebate Called Tom on 10/17 to check if Hawk's tire price match coupon will be applicable to my Costco, Michelin deal. The deal included a $70 instant rebate - was a very excellent out the door price. The benefit for me going the Hawk way - get brakes, coolant flush and oil all done at same time as tires. I broke down all Costco fees, instant rebate and out the door price for Tom who took my number. Half hour later, Tom called back and said they would match and bring in the Costco quote. Came in on 10/20 to get the work done. Eddie looks at quote, disappears- comes back almost 10 minutes later and says they will not match the instant rebate from Costco. Eddie did offer some kind of mail in rebate instead. Told Eddie and Tom that my mother bought the car from them and service regularly done by Hawk. Also reminded I called earlier that day and spoke to EDDIE to confirm work and pricing before coming in. Called Service Manager and reported what happened. Service Manager said sorry, offered no willingness to resolve. Bate and switch is what we got - we had the tires done at Costco. More

UNREAL SERVICE I made an Appt for my Mothers car that was having issues. I called before hand to schedule the Appt and ask them if in fact the part is covered since I made an Appt for my Mothers car that was having issues. I called before hand to schedule the Appt and ask them if in fact the part is covered since she has the Ford Premium care and they said yes it is, she shows up for the Appt only for them to tell her IT IS NOT. Her car is a 2007 with only 44,000 miles driven by an older lady ( My Mom). Didn't offer any help at all and this isn't the first time we had an issue with this dealer. I wish I could leave 0 stars if possible. Terrible!!!!!!! More

Third time in for the same issue, made it seem like it was my issue but it was a defective part. This was a brand new car , Service people were indifferent . Will never go there again was my issue but it was a defective part. This was a brand new car , Service people were indifferent . Will never go there again More

Please stay away HAWK FORD wanted to kill me with 3 out of 5 lug nuts on my front wheel. I had to go there 3 other times to get repairs done right of 5 lug nuts on my front wheel. I had to go there 3 other times to get repairs done right More

Quoted $115 for troubleshooting. First one in door. Waited 4 hours for results. Service writer lies, says her was looking for me when I was sitting 50 feet away from him the entire time. Says $115 is Waited 4 hours for results. Service writer lies, says her was looking for me when I was sitting 50 feet away from him the entire time. Says $115 isn't enough for troubleshooting. Now a minimum, he said MINIMUM, of $500 to continue troubleshooting. CROOKS. CROOKS. CROOKS!!!!! More

I couldn't figure out what the clicking noise coming from my left rear tire was due to on my 2004 Lincoln Town Car. I replaced the brake pads which did nothing for the noise. I finally came up with the idea my left rear tire was due to on my 2004 Lincoln Town Car. I replaced the brake pads which did nothing for the noise. I finally came up with the idea that the noise had to be the cause of the parking brake being faulty. I tried to fix it myself but I didn't have the correct socket to take the wheel off. I took it to Hawk Ford because I was impressed by their parts department which I had used previously. I knew dealerships charged ridiculos prices but I didn't think I could fix it myself. I walked into service and was told it would be $120 to look at it. Paul also said the $120 would be put towards the cost of the repair if I decided to repair it there. Paul came back an hour later with a price of $240 to fix. I believed they would have to take off the entire rear wheel to get to the problem. I was mistaken. They took off the rear rotor and accessed it that way.There was a loose brake shoe in there making the noise. I was told they would take out the parking brake apparatus so nothing else would come loose. They did nothing of the sort. They found the loose brake pad and took it out and that was it. They didn't even take the other rear wheel off. They even charged me a $25 disposal fee, totally ludicrous. I was happy to get the clicking noise gone but I was lied to and charged for work that wasn't done. I felt physically violated when I left there. I will NEVER go there for service or anything else again. It's a rip-off machine. More