Napleton Ford of Oak Lawn - Service Center

Very Professional and Excellent Customer Service My latest visit was on Monday, July 6. I needed an oil change & inspections & wash. From beginning to end the service advisor, Mr. Eduardo Rodrigu My latest visit was on Monday, July 6. I needed an oil change & inspections & wash. From beginning to end the service advisor, Mr. Eduardo Rodriguez( aka, Eddie) was patient, friendly, and professional. He took time to answer all my questions More

Helpful to their customers This dealership was able to assist me with an immediate appointment, explained the issues with my car so I could understand, were courteous and helpfu This dealership was able to assist me with an immediate appointment, explained the issues with my car so I could understand, were courteous and helpful. More

Highly recommended I highly recommend this dealership. I was able to get an appointment quickly and conveniently. My truck was serviced and I was out and about in an hou I highly recommend this dealership. I was able to get an appointment quickly and conveniently. My truck was serviced and I was out and about in an hour. More

Safety recall 15s14 Ford issued recall on attachment bolts for the steering gear motor on my 2014 Fusion Hybrid. Service personnel were professional and kept me totally i Ford issued recall on attachment bolts for the steering gear motor on my 2014 Fusion Hybrid. Service personnel were professional and kept me totally informed. More

Wonderful Took in for service and everything went great and vehicle was completed when promised. Andrew handled everything and there were no issues using my com Took in for service and everything went great and vehicle was completed when promised. Andrew handled everything and there were no issues using my company's fleet account. More

Recall service. Excellent Customer Service from Andrew Rodriguez.He explained what was going to be done and told Me how long it was going to take to be completed. Excellent Customer Service from Andrew Rodriguez.He explained what was going to be done and told Me how long it was going to take to be completed. More

It's called Quick Lane We sat over two hours to have the new tires put on but the free hot dogs and water made up for the wait. Still like doing business with Hawk Ford We sat over two hours to have the new tires put on but the free hot dogs and water made up for the wait. Still like doing business with Hawk Ford More

great job Excellent service andrew was and is always helpful and very patient when trying to describe the noises your car makes always takes his time with expla Excellent service andrew was and is always helpful and very patient when trying to describe the noises your car makes always takes his time with explaining the repairs that's needed More

Satisfied with the service Car was ready in a timely fashion even though service center was extremely crowded. I have not had any issues with service from the dealership. Car was ready in a timely fashion even though service center was extremely crowded. I have not had any issues with service from the dealership. More

satisfied customer I have no complaints. All of the service people were pleasant. The mechanic met with me so I could explain what I was experiencing with my car. he sho I have no complaints. All of the service people were pleasant. The mechanic met with me so I could explain what I was experiencing with my car. he showed concern and explained what he would be doing to check it out. I was not dismissed or felt like another customer. He took the time. Andrew, spoke with me after the car was serviced and explained what was done and assured me all was taken care of. Great service! More