Napleton Ford of Oak Lawn - Service Center

Professinal Always treated courteously and kept informed. Waiting room, washroom always clean organized. Coffee and vending machines are good to have availabl Always treated courteously and kept informed. Waiting room, washroom always clean organized. Coffee and vending machines are good to have available. Staff throughout building always polite and helpful. More

Oustanding Service I brought my 2012 Escape in for air conditioning service. Tommy Mackey was the Service Manager. He was a total professional. I was really dreading I brought my 2012 Escape in for air conditioning service. Tommy Mackey was the Service Manager. He was a total professional. I was really dreading going in because I had a ton of errands to get to. I got there when they opened and after checking in, he offered me a courtesy car. I accepted, got my errands done and when I returned, my repaired and washed car was waiting for me. I can't say enough about Tommy and how much I appreciated his diligence and follow through. THIS is the reason I come back to Hawk Ford over and over. I can't imagine going anywhere else. THANK YOU TOMMY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

Sync Issue Had an issue with My Sync. Initially thought it wasn't under warranty but found out it was. Very happy about that. Service Dept. took time to find o Had an issue with My Sync. Initially thought it wasn't under warranty but found out it was. Very happy about that. Service Dept. took time to find out what the real issue was. More

Reasonable price, fast service and professional I was on the road and called to see if I could get an oil change without waiting too long. Ten minutes later I arrived at Hawk, they took my car in im I was on the road and called to see if I could get an oil change without waiting too long. Ten minutes later I arrived at Hawk, they took my car in immediately and within 30 minutes, the job was completed. They also notified me that there were 3 Ford recalls on my vehicle. Arrangements were made to fix/correct the issues. Hawk personnel were courteous, fast in servicing my vehicle and professional. More

Friendly good service on the phone and in the dealership Friendly and customer focused from the time you drive in to the time you leave. I would recommend this dealership to others. My son uses this dealersh Friendly and customer focused from the time you drive in to the time you leave. I would recommend this dealership to others. My son uses this dealership's service as well. More

Service on 06-15-2015 Service was completed in efficient and timely matter. The service manager was courteous and efficient at his task. I will definitely do business here Service was completed in efficient and timely matter. The service manager was courteous and efficient at his task. I will definitely do business here again. More

Excellent service and staff The folks at Hawk Ford are fantastic. Very helpful in keeping on top of our vehicles service needs. They also check to see if any discounts are availa The folks at Hawk Ford are fantastic. Very helpful in keeping on top of our vehicles service needs. They also check to see if any discounts are available. More

Service They did what they were supposed to do in a neat and timely manner. I would not hesitate to return to Hawk Ford for service again. They did what they were supposed to do in a neat and timely manner. I would not hesitate to return to Hawk Ford for service again. More

SERVICE Friendliest most reasonable dealership I have ever been to......will keep coming back.....Andrew is a professional friendly and courteous employee.... Friendliest most reasonable dealership I have ever been to......will keep coming back.....Andrew is a professional friendly and courteous employee.....nobody I have ever dealt with is better. More

great service compare to other ford service Compare to other ford dealership and service. Came in for oil change and tire rotation. I was out with in a hour I love that keep up the great work Compare to other ford dealership and service. Came in for oil change and tire rotation. I was out with in a hour I love that keep up the great work More