Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Kia of Carmel
Indianapolis, IN
189 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 189 reviews
July 08, 2021
Great experience! Very clean and big selection of new vehicles.Kostas was very kind and helpful. Came home with a new telluride and it didn’t even take long. Thanks! vehicles.Kostas was very kind and helpful. Came home with a new telluride and it didn’t even take long. Thanks! More
by Jon K
Employees Worked With
Kostas
July 05, 2021
a minute agoNEW-EditToday i went to the Kia Dealership a minute agoNEW-Edit Today i went to the Kia Dealership and went looking with my wife for a new car. After we came across one we liked and asked for a minute agoNEW-Edit Today i went to the Kia Dealership and went looking with my wife for a new car. After we came across one we liked and asked for a sales person they then told us the window sticker was not the price and they are charging 10-15% above MSRP for … More
by ctbrandg
Employees Worked With
Jeremy Wilson
May 08, 2021
Thank you alejandro.noyola for k5 gt line Came threw for Thank you alejandro.noyola for k5 gt line Came threw for me thank you everybody at kia for the k5 I cant wait to drive it Thank you alejandro.noyola for k5 gt line Came threw for me thank you everybody at kia for the k5 I cant wait to drive it More
by Mitch
Employees Worked With
Liz Zato, Danielle Lee, Josephine Crawford, Jeremy Wilson
May 07, 2021
Jose was great! From the moment we walked in the door, Jose was great! From the moment we walked in the door, to the moment we hit the finance desk Jose was courteous, respectful, insightful and kind. 10/ Jose was great! From the moment we walked in the door, to the moment we hit the finance desk Jose was courteous, respectful, insightful and kind. 10/10 would buy again! Edit to this review : although Jose was very nice and helpful while trying to register our new car we found out we cannot because the dealership is past the window to send the title to the BMV. Seems like this isn’t the first issue they have had with titles. Called multiple times with each time someone saying they would call us back and never once did. Left multiple messages and still having to track them down. Costumer service needs work. Should not have to go through all this for a clear mistake they made. Would not recommend this dealership if you are looking for a seamless transaction after you purchase. More
by Mstarnes40
Employees Worked With
Jose , Josephine Crawford, Jeremy Wilson
May 01, 2021
Found the vehicle I wanted on the website .Filled out Found the vehicle I wanted on the website . Filled out all the info and made an appointment to see it . Trevor Spinola showed we the vehicle and expl Found the vehicle I wanted on the website . Filled out all the info and made an appointment to see it . Trevor Spinola showed we the vehicle and explained how everything worked . He and Ashley Howell were very helpful in getting me in the car I wanted ..very easy and stress free. More
by dth
Employees Worked With
Ashley Howell , Trevor Spinola
April 26, 2021
Thanks Josh Royer so much for earning my bussiness!!!! You were so helpful friendly and patient with me!!!! When i walked in you told me you are holding the keys to your new kia k5 and you were so right!! You were so helpful friendly and patient with me!!!! When i walked in you told me you are holding the keys to your new kia k5 and you were so right!!!! I love me car come see Josh for your new or used car!!!!! More
by Cjmommy04
Employees Worked With
Josh Royer
April 24, 2021
I had a fantastic experience! I highly recommend my Sales Consultant Jose Plasencia. He is experienced, knowledgeable about all inventory and policies. I had a great experience. Thank you Jose and all of Na Consultant Jose Plasencia. He is experienced, knowledgeable about all inventory and policies. I had a great experience. Thank you Jose and all of Napleton Kia of Carmel. More
by Kimmoora
Employees Worked With
Josephine Crawford, Jeremy Wilson
