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Napleton Kia of Carmel
Indianapolis, IN
188 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 188 reviews
September 16, 2022
First, I called about a vehicle I saw online and had my son, who lives in the area, test drive it a few hours later only to find the price of the car had increased by $500 with no explanation. My son sa son, who lives in the area, test drive it a few hours later only to find the price of the car had increased by $500 with no explanation. My son said the truck was good. The next morning I called the sales person who was busy. I made an appointment for 5:45 that day. That was the only time he had available per the receptionist. I called a while later to get a final price with taxes and fees with no haggling. I wanted to bring a cashier’s check and get the vehicle that day and go home. I was told they would not accept the cashier’s check, and I could not get the car that day. I had to wait a day to get the car. Being from out of town, I replied that this was not acceptable. I told him I would not make another trip. The person over the phone kept arguing, so I said I was through. I then received a call from a sales manager who admitted the wait was because they wanted to “explain their warranty products.” He said I could get the car that day and he would personally explain, but I had to listen to him in order to get the car today I hung up. I won’t be held hostage by anyone. My daughter was upset about it….she could not believe the check issue. She called and talked with this person later and asked since they did not accept cashier’s checks, do they accept personal checks of which he said yes. He told my daughter to come and ask for him…only him and.not the person with which we were working. Sounded like he was trying to poach a potential sale from another employee. He kept saying he wished he knew the name of the person (in his dealership) who spoke with me. When you call the dealership, it indicates that the calls are being taped. Why doesn’t he simply listen the tape….his wish you know. This whole situation sounded bogus. A few hours later, this person called asking where we were…my car was ready. I thought I made it clear I was through. In fact, I was at another dealership. I further said I did not trust him or the dealership. I don’t do business with people I don’t trust. I have no patience with this unscrupulous dealership and sales manager. I will not go back. There are plenty of other dealers who want my business without the sideshow circus they wanted to put me through for a ten year old used truck. Not worth my time or money. I am sure at this dealership, no one cares. More
by Candy.barton
Employees Worked With
Brian
July 16, 2022
Overpriced. Arrogant. Opportunistic. Dishonest. Unprofessional. Desperate. If you’re looking for old school car salesmanship nonsense and have time to burn - loo Arrogant. Opportunistic. Dishonest. Unprofessional. Desperate. If you’re looking for old school car salesmanship nonsense and have time to burn - look no further. They will string you along, keep you in the dark, rip you off and act like you’re getting a deal. They’ll say anything to move you towards a purchase. I’ve never felt more like a sales metric than a customer. Oh, and expect to pay insane “market adjustment” pricing over the listed MSRP. They’ll insist their overly inflated pricing is normal, it is NOT. I know this because I ended up taking my business to a different Kia dealership and was offered a totally fair and reasonable price without the any of the run around. Honestly, it wasn’t until I had such an amazing experience at another dealership that I realized how horrible Kia Carmel was. Don’t let them convince you that this is the “new normal” with car buying in 2022. I absolutely love my new Kia, but do yourself a favor and find yours anywhere but here. More
by Junkboxharry
Employees Worked With
Matt Carver
June 23, 2022
When I came into the dealership I was able to talk right to an agent which was Jaqwain Jones And show me what my best options were for what I was looking for and they worked out to an agent which was Jaqwain Jones And show me what my best options were for what I was looking for and they worked out More
by redflame317
Employees Worked With
Jaqwain Jones
June 15, 2022
What an amazing experience buying a car! ! It’s been absolutely terrible trying to find a dealer with the car I wanted. Napleton Kia not only had a car that was almost identical to the one I ! It’s been absolutely terrible trying to find a dealer with the car I wanted. Napleton Kia not only had a car that was almost identical to the one I wanted, but also sold it to me for a very good price. Go see Salesman Jose and managers Austin and Brian were great. More
by Sholayher
Employees Worked With
Jose
June 14, 2022
We worked with Farah and she was very helpful, knowledgeable, and kind. It was a real pleasure working with her and this dealership. Highly recommended!! knowledgeable, and kind. It was a real pleasure working with her and this dealership. Highly recommended!! More
by Drophoppy
Employees Worked With
Farah
June 07, 2022
They tried to force me to buy Ziebart protection and held on to my interest rate. Then Matt Carver, the salesman, took my picture and posted it on Facebook when I said don't share my information or photo of on to my interest rate. Then Matt Carver, the salesman, took my picture and posted it on Facebook when I said don't share my information or photo of me anywhere. Update they tried to bribe me with a lousy few hundred bucks to take down my honest review. More
by Galatians000522
Employees Worked With
Matt Carver
June 01, 2022
Bought a brand new Sportage here in December, and don't trust them very much. It was during the time when there were long production delays, so new car inventory was slim, and I was desperate to get an AWD trust them very much. It was during the time when there were long production delays, so new car inventory was slim, and I was desperate to get an AWD vehicle before winter. First, they tried to raise the price well over the sticker when I said I'd buy my car, stating they don't know when they'll be able to replenish their stock, so they basically needed to make profits where they could. They also tried to say that people were buying new cars quickly, so if I left, the car might not be there tomorrow. I pointed out that can't be true in this case because the car I was eyeing had been on the lot since early-October, and it was now mid-December. Weird things to tell a customer, but I haggled down to the monthly payment I was comfortable paying. Haggling was a joke, and a huge waste of time, especially on a weeknight, but I got the car I really wanted at the payment I wanted. Also, during a test drive of a car I didn't end up buying, the salesman said I could just buy an SD card and pop it in for navigation. Not only is this not true because you need very specific SD cards, but I had to call Ray Skillman Kia to confirm that if you buy a brand new Kia, the SD card should be included already. Went back to Napleton on December 30th, and made my case. They finally did a We Owe, and told me again that there were production delays. It's been nearly 6 months, and I've had to call over and over again for updates. Back in April, when I called, I was told that I could have it by early May, and never heard from them again. This weekend (Memorial Day weekend), a manager gave me an SD card from another Sportage, and it doesn't work. And, no one has answered me on why I'm being given the run-around on the the SD card that was ordered in December from the We Owe, and was told might be available by early May. Shouldn't have sold me a new car without the SD card installed in the first place, and definitely should not be giving an established customer this BS. I also noticed later on all the paperwork that they indicated I purchased the car with 15 miles on it, but it had 89. This is partially my fault for not catching while purchasing, but it was late on a weeknight, and I was tired, yet it was my only free for quite some time. But also why wouldn't they just be honest about this? I honestly should have known they weren't trustworthy when the manager who tried to raise the price went to leave for the evening, and was driving an early 2000s Honda Accord that clearly needs work, as it screeched so loudly when he turned it on, it made me jump, and was noisy when he pulled off. No wonder he tried to squeeze every penny out of me! I tried to submit this information privately via the survey they give, but they only give you 30 days to complete, and I wanted to wait until everything was completed (e.g., registration and title) before submitting. More
by Emme313
Employees Worked With
Jose
May 27, 2022
Extremely helpful with my new car. Most amazing they had the car I wanted and in the color. They also worked with me on price. Love my shortage. Most amazing they had the car I wanted and in the color. They also worked with me on price. Love my shortage. More
by renadempsey
Employees Worked With
Josephine Crawford, Jeremy Wilson
