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Napleton Kia of Fishers
Fishers, IN
422 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 422 reviews
August 22, 2025
From the sales team, to the financing team, to the service team… even the receptionist!!!…. Every person I have encountered at Napleton Kia of Fishers, has been rude, shady, and down-right crooked. I service team… even the receptionist!!!…. Every person I have encountered at Napleton Kia of Fishers, has been rude, shady, and down-right crooked. I have purchased two vehicles through them over the last 4 years. The first was a Kia. After two years, the engine broke down on me while driving home from Florida with my family. When we finally made it home, we immediately took it in. The sales man was at my car door before I could even get out of the car. He asked why I was there, and immediately said “I’ll have my team look at it and see what we can get for a trade-in value!” We thought “there’s no way they’re gonna give us anything for a trade-in! The engine needs replaced completely. I didn’t have a wonderful experience the first time I was there to purchase a car, but I chalked it up to “that’s how all car salesmen are”. I had a bad feeling about purchasing another car from them after having this one die on us less than 2 years after purchasing, but my husband, so optimistic and believing the best in people, convinced me that it was probably a fluke and we’d at least take a look to see what they say and what they have to offer for a new vehicle. Long story short, we decided not to purchase another Kia and ended up getting a GMC. Purchased it that day, out of necessity, bc our other car was shot! This was 2023 when interest rates were soooo high! We didn’t know what else to do tho! We needed a car. They gave us a full trade in value for the broken Kia (red flag) and locked us in on the GMC. As soon as we said yes, we never saw or heard from our salesman again. We waited hours to speak with the finance guy and sign the paper work. We decided to buy the extended warranty this time too… just in case. Fast forward a year and 3 months to October 2024. My GMC is going into limp mode and not accelerating properly. I take my car into the dealership service department. A week later they determine my car needs a new transmission… at 75k miles. I was astonished and a bit skeptical, but they submitted the issue to the warranty company (thank God we purchased that!!), they sent out their own adjuster and approved the claim. A month later, after they had several issues, including ordering the wrong transmission(???) and also having to send the car to a GMC dealership bc they didn’t know how to program the new transmission(???)… I’m told I can come pick up my car. I pay the $200 deductible for the warranty company and get my key… I get in my car… the check engine light is on…. After many more tows, check engine lights, and thousands of dollars… im now being told the timing chain needs replaced ($3000) It’s now end of August and I’m still fighting with this GMC, Napleton, and the warranty company. The warranty doesn’t want to pay bc they’ve already paid for a new transmission (that quite honestly, I don’t think was needed). I get that sucks for them, but that’s not my fault. So I’m 2 vehicles in with Napleton Kia of Fishers, and have had 2 breakdowns in less than 2 years each. They’re rude and unhelpful, and they only care about making a sale. I will NEVER purchase a car or service from them again. And I STRONGLY urge everyone reading this to never give them your business either. More
by Agjones629
Employees Worked With
Every person I’ve talked to there.
August 19, 2025
Never answers his phone or returns phone calls about the warranties he sells. Don't recommend warranties he sells. Don't recommend More
by hicksdesaray
July 11, 2025
GREAT PLACE TO DO SERVICE. LEON AND BRANDON ARE AMAZING. HIGHLY RECOMEND SERVICE HERE. THANKS GUYS. LEON AND BRANDON ARE AMAZING. HIGHLY RECOMEND SERVICE HERE. THANKS GUYS. More
by ajpap3387
Employees Worked With
August 17, 2024
I received the worst service from this dealer that I have ever received from any other business! Not only did they not do the service I requested. Despite telling me they had the parts for a recall on site ever received from any other business! Not only did they not do the service I requested. Despite telling me they had the parts for a recall on site they did not and told me I would have to wait for the part to arrive and schedule another appointment. I had driven about 60 miles to get there! I had ask for an oil change and they completed that in about two hours and then told me about the lack of recall part(s). As usual they also provided a list of technician suggested service. Much of the list had already been completed (they did not ask me or check the Carfax report). I understand that one of the suggestions is not to be done per Kia) I can't believe this organization has remained open for the years they report More
by Craig
Employees Worked With
All of they service service consultants there (4) said they were sorry but could not fix a very faulty central service call system!
July 27, 2024
Amazing experience! Dorsen was an amazing sales guy. He really helped us out and explained everything and really helped smooth the process for us. 10/10 would reccomend. Dorsen was an amazing sales guy. He really helped us out and explained everything and really helped smooth the process for us. 10/10 would reccomend. More
by aswayer
Employees Worked With
Dorsen
May 26, 2024
This was the best car buying experience that I have ever had. They came down to meet our budget and still give us the car we loved. had. They came down to meet our budget and still give us the car we loved. More
by jaydenmcclain033
Employees Worked With
Connor Eikenberry, Lester Cano, Jon-Derek Brogdan
May 15, 2024
I would highly recommend asking for Dorsen! He was absolutely fantastic throughout the entire car buying process working with whatever I asked, whenever I needed it done. Amazing person! He was absolutely fantastic throughout the entire car buying process working with whatever I asked, whenever I needed it done. Amazing person! More
by margaret
Employees Worked With
Dorsen
