Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Napleton Kia of Fishers
Fishers, IN
422 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 422 reviews
September 06, 2025
Napleton Kia of Fishers made me feel like part of the family from the moment I walked in. Dorian greeted me with a smile and made sure I felt comfortable. Carlos and Anthony went out of their way to answ family from the moment I walked in. Dorian greeted me with a smile and made sure I felt comfortable. Carlos and Anthony went out of their way to answer every question, and the whole team worked together to make the process easy and stress-free. It didn’t feel like just buying a car. It felt like being taken care of by people who genuinely cared. I’d recommend them to anyone looking for a dealership that actually puts customers first. More
by CJ
Employees Worked With
Dorian, Carlos, Anthony
August 19, 2025
Never answers his phone or returns phone calls about the warranties he sells. Don't recommend warranties he sells. Don't recommend More
by hicksdesaray
July 11, 2025
GREAT PLACE TO DO SERVICE. LEON AND BRANDON ARE AMAZING. HIGHLY RECOMEND SERVICE HERE. THANKS GUYS. LEON AND BRANDON ARE AMAZING. HIGHLY RECOMEND SERVICE HERE. THANKS GUYS. More
by ajpap3387
Employees Worked With
August 17, 2024
I received the worst service from this dealer that I have ever received from any other business! Not only did they not do the service I requested. Despite telling me they had the parts for a recall on site ever received from any other business! Not only did they not do the service I requested. Despite telling me they had the parts for a recall on site they did not and told me I would have to wait for the part to arrive and schedule another appointment. I had driven about 60 miles to get there! I had ask for an oil change and they completed that in about two hours and then told me about the lack of recall part(s). As usual they also provided a list of technician suggested service. Much of the list had already been completed (they did not ask me or check the Carfax report). I understand that one of the suggestions is not to be done per Kia) I can't believe this organization has remained open for the years they report More
by Craig
Employees Worked With
All of they service service consultants there (4) said they were sorry but could not fix a very faulty central service call system!
July 27, 2024
Amazing experience! Dorsen was an amazing sales guy. He really helped us out and explained everything and really helped smooth the process for us. 10/10 would reccomend. Dorsen was an amazing sales guy. He really helped us out and explained everything and really helped smooth the process for us. 10/10 would reccomend. More
by aswayer
Employees Worked With
Dorsen
May 26, 2024
This was the best car buying experience that I have ever had. They came down to meet our budget and still give us the car we loved. had. They came down to meet our budget and still give us the car we loved. More
by jaydenmcclain033
Employees Worked With
Connor Eikenberry, Lester Cano, Jon-Derek Brogdan
May 15, 2024
I would highly recommend asking for Dorsen! He was absolutely fantastic throughout the entire car buying process working with whatever I asked, whenever I needed it done. Amazing person! He was absolutely fantastic throughout the entire car buying process working with whatever I asked, whenever I needed it done. Amazing person! More
by margaret
Employees Worked With
Dorsen
