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Napleton Kia of Fishers
Fishers, IN
419 Reviews
Edward W. Napleton opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise. When that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. (Ed) Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 79 franchises in eight states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
The Ed Napleton Auto Group remains dedicated to their customers in every aspect of the car buying experience and providing unparalleled customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 419 reviews
May 13, 2020
Bait and Switch Went to look at a 2012 Mustang they had listed. Called on a Saturday to set up an appointment to see vehicle on Thursday. Explained to them that I w Went to look at a 2012 Mustang they had listed. Called on a Saturday to set up an appointment to see vehicle on Thursday. Explained to them that I was coming from another State 4 hours away and please call me if it sells, I was assured they would. I called again on Tuesday at 10:30 am to change my appointment to 9:30 Wednesday morning, again asked them to call if the car sold. They close at 9pm so I called at 8:45 pm to verify the car was there and not sold, I was told it was there and still for sale. Got up Wednesday morning at 5am with my son to make the 4 hour drive there. This was a surprise purchase for my son for his graduation since it was his dream car that he has wanted for years. We got there at 9:30 am, and a woman came to help us. I said I have an appointment to look at the Ford Mustang. My son lit up and got all excited, and 30 seconds later his excitement turned to sadness and disappointment when we were told it was sold at noon on Friday. I could not believe it, they knew we were coming for that specific car, but did not bother to call and tell me it had been sold the previous day. She was quick to try and see what else they could sell me instead. I'm disappointed the car sold but I knew that might happen which is why I called to verify it was still for sale. I'm very upset they didn't call me before I drove all the way there to let me know it was gone then try to sell me something else. Most of all my heart is broken watching my son go from complete excitement to total sadness in less than a minute. There are other reviews where they have done the same thing to other people. I should have heeded those warnings, please heed mine. I left and called them to talked to the sales manager. The receptionist took my name and number and said he would call me in a hour. That was 8 hours ago and still no phone call. More
by Rakkasanraiders
Employees Worked With
do not know her name
May 12, 2020
Nate was really great to work with! He was knowledgeable and efficient. It was a very smooth and quick process. We will keep Napleton Kia in mind in the future. and efficient. It was a very smooth and quick process. We will keep Napleton Kia in mind in the future. More
by Lesliecstockton
Employees Worked With
Other Employees :
I do not see the lady in finance that helped us but she was great!
May 10, 2020
Ty took excellent care of us. He said multiple times that he wanted to treat us like he would his family and it felt like he actually meant it! We also worked with the manager Russ who was more than willing he wanted to treat us like he would his family and it felt like he actually meant it! We also worked with the manager Russ who was more than willing to help us meet our needs! More
by Jennings20
May 10, 2020
Rachid was very nice, knowledgeable, friendly, and provided an excellent shopping experience. My wife and I loved the way Rachid and Martin conducted business; after having poor customer service exper provided an excellent shopping experience. My wife and I loved the way Rachid and Martin conducted business; after having poor customer service experience with other dealerships in the past, these two were shining examples of what car salesmen/finance should aspire to be. More
by Nick
Employees Worked With
May 08, 2020
Do not make a promise you can't keepYou were supposed to Do not make a promise you can't keep You were supposed to deliver my car but it did not happen after I signed all the paperwork Do not make a promise you can't keep You were supposed to deliver my car but it did not happen after I signed all the paperwork More
by guyma103
May 08, 2020
Mr Gregg was very helpful & understanding. He was patient & knowledgeable about our Kia Sorento. Our experience was easy & not stressful. We will definitely be back to see Ty in the near future. patient & knowledgeable about our Kia Sorento. Our experience was easy & not stressful. We will definitely be back to see Ty in the near future. More
by cjnichols0372
Employees Worked With
May 07, 2020
Nathan was extremely professional and a ‘no hassle’ salesman. He was knowledgeable and answered all questions we had. We felt like we were definitely VIP customers working with Nathan. salesman. He was knowledgeable and answered all questions we had. We felt like we were definitely VIP customers working with Nathan. More
by MDubs
May 07, 2020
Ty Gregg was fantastic helping us buy two newer used cars. Top notch customer service! Very knowledgeable and relatable. Outstanding salesman caring for his customers! cars. Top notch customer service! Very knowledgeable and relatable. Outstanding salesman caring for his customers! More
by DebDan
May 07, 2020
Nate was very well experienced and knows what he was doing. He seemed very honest and helpful. Also willing to work with my time frame. doing. He seemed very honest and helpful. Also willing to work with my time frame. More
by Liljj1823
Employees Worked With
May 06, 2020
The dealership was great ! Ty was very helpful. It also was nice having a family member Trent Cobb working there to help us as well ! was nice having a family member Trent Cobb working there to help us as well ! More
by cissellhunter00
